What is a contact center?

A contact center offers omni-channel services that support phone answering calls for businesses and organizations. It works as a vocal communication channel by means of cloud-based operations. Agents are trained to assist clients by providing customer support, inbound and outbound calls, generating leads, tech and product support, processing back-office applications and more. There are three types of contact centers: inbound, outbound, and virtual. An inbound center provides agents who receive calls from customers, while outbound center agents call potential or existing customers. Virtual call centers combine those services with advanced features.

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."