What key performance metrics do you use to track the quality of your service?
Performance metrics, or indicators, are used to evaluate the progress toward and intended result. In this case, performance measurements are used to evaluate the success of business activity. This keeps objectives at the forefront. The top five performance metrics include:
1 – Revenue per client/member (RPC)
2 – Average Class Attendance (ACA)
3 – Client Retention Rate (CRR)
4 – Profit Margin (PM)
5 – Average Daily Attendance (ADA)