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Does your company turn FNOL into positive impressions?

From the moment a customer calls to give First Notice of Loss (FNOL) until the processing of their claim, an insurer has many opportunities to impress. To find out how you can start to impress your customers at the time of FNOL Download our eBook, “HOW TO USE FIRST NOTICE OF LOSS (FNOL) TO CREATE POSITIVE IMPRESSIONS” for FREE now.

Why you should outsource your FNOL to Ansafone

Achieve One Call Efficiency

We enforce the best practice standard that encourages first call resolution (FCR) to all of our agents.

Obtain Information You Can Trust

Our professional FNOL call center agents receive thorough training on the utmost importance of gathering complete and accurate information.

email support agent

Eliminate Calls for More Information

Not having all the needed information means someone will have to call the policyholder back.

Respect the Callers’ Time

We strive to balance the dual needs of call efficiency and caller empathy.

About Cindy Pesa-Smith:

Cindy Pesa-Smith is a Business Development Specialist and Consultant for Ansafone Contact Centers. Prior to joining Ansafone, Cindy worked as a National Inbound/Outbound Consultant at AnswerNet.

She has a diverse background in Operations and Sales and has been in the call center industry for over 20 years.

Cindy carried multiple roles which included being a General Manager, Senior Client Services Manager as well as a Corporate Operations Manager. In these roles, Cindy synthesizes her experiences from a client’s view, operator’s view, and her multitude of departmental and organizational management experience. Her range from managing PNLs, acquisitions, client retention, facilities management have produced a valuable asset for Ansafone and clients.

If you would like to have a discussion on how we can deliver and accommodate your business, I can be reached at 352-644-8674. To schedule a time, please use this calendar link

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."