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Does your company turn FNOL into positive impressions?
From the moment a customer calls to give First Notice of Loss (FNOL) until the processing of their claim, an insurer has many opportunities to impress. To find out how you can start to impress your customers at the time of FNOL Download our eBook, “HOW TO USE FIRST NOTICE OF LOSS (FNOL) TO CREATE POSITIVE IMPRESSIONS” for FREE now.
Achieve One Call Efficiency
We enforce the best practice standard that encourages first call resolution (FCR) to all of our agents.
Obtain Information You Can Trust
Our professional FNOL call center agents receive thorough training on the utmost importance of gathering complete and accurate information.
Eliminate Calls for More Information
Not having all the needed information means someone will have to call the policyholder back.
Respect the Callers’ Time
We strive to balance the dual needs of call efficiency and caller empathy.
About Cindy Pesa-Smith:
Cindy Pesa-Smith is a Business Development Specialist and Consultant for Ansafone Contact Centers. Prior to joining Ansafone, Cindy worked as a National Inbound/Outbound Consultant at AnswerNet.
She has a diverse background in Operations and Sales and has been in the call center industry for over 20 years.
At AnswerNet, Cindy carried multiple roles which included being a General Manager, Senior Client Services Manager as well as a Corporate Operations Manager. In these roles, Cindy synthesizes her experiences from a client’s view, operator’s view, and her multitude of departmental and organizational management experience. Her range from managing PNLs, acquisitions, client retention, facilities management have produced a valuable asset for Ansafone and clients.
If you would like to have a discussion on how we can deliver and accommodate your business, I can be reached at 352-644-8674. To schedule a time, please use this calendar link.
Awards and Affiliations
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