Here’s Why You Need an Omni-Channel Call Center

Omni-Channel Call Center

An Omni-Channel Call Center Will Help You

An outsourced call center is a great option when you have too many incoming and outgoing calls and not enough time or phone lines to handle the load. A call center can answer your customers’ questions without interfering with your day-to-day operations. You want to build a rapport with your customers and create a relationship, not leave them on hold while you help the customers in your store. And there are just are not enough hours in the day to help your existing customers while still obtaining new ones. So a call center may be a cost-effective solution for you.

Ansafone Contact Centers offers a unique approach as an omni-channel call center. We act as you! When your customers contact us, they feel as though they are talking to you. That is because we act as a seamless extension of your company. Our professional and skilled agents offer them a level of customer service that is unsurpassed, and your customers will be pleased to know they are valued and cared for by your company.

How We are Your Omni-Channel Call Center

We use an omni-channel communication approach to ensure you stay connected to your customers and are providing them a high level of customer service. Our overflow call center services include phone, email management, live chat, social media monitoring, and IVR, or Interactive Voice Response. Our expertise spans across multiple industries including healthcare, retail and more. We specialize in customer service, tier 1 technical support, sales conversion and program enrollment.

We use an Interactive Intelligence platform technology for inbound, outbound, email, and chat services. We have been evolving and adapting to changing technology, customer service demand, and contact center processes. Our ability to adapt and evolve with the times has allowed us to break into new markets, keep our clients, and succeed on the forefront of omni-channel customer service options. This means we can offer chat services, email management and support, social media support, and inbound and outbound call center services in a variety of industries.

Recently, we were awarded the MVP Quality and Top 50 Teleservices Agencies awards from TMC’s CUSTOMER magazine, and ranked on Inc 5000’s list of fastest growing privately held companies in the US. We work diligently with you to ensure brand care, flexibility, responsiveness, and fast delivery. We do more than most call centers, and it shows in our approach to customer service and our core values as a company. We are your partner and help to build your reputation. Hire Ansafone as your overflow call center and let us work to build your reputation and rapport with your customers.

Industry Awards and Affiliations