What is a Medical Call Center?
Medical call center services is a subdivision of outsourcing that involves contracting the medical needs of patients and members to a third party service provider. Medical call center services typically include, but are not exclusive to: member service support, provider assistance, and emergency dispatch.
How Medical Call Centers Impact Efficiency
With the high volume of calls received at medical centers on a daily basis, a medical call center improves the patients’ ability to get in touch with the appropriate party in regards to billing, scheduling, or patient support information. The main advantage to outsourcing these services is the increase in your organization’s productivity, as well as increasing patient satisfaction and patient/member response times, while keeping expenses and costs low.
When considering a company for your outsourcing services, evaluating their communications approach is important. Finding a company that can offer bilingual or multilingual support, as well as a multi-faceted approach that includes email management, phone calls, and live chat can impact the efficiency of your organization even further. When dealing with this delicate form communication, you want a company that can act as you in your patients’ eyes; a company that is trained in your organization’s practices and culture in order to become an extension of your business.
If you are ready to take the impact of heavy call volume off of the shoulders of your medical staff, increase productivity, and have a company that offers the support and satisfaction your company provides, contact Ansafone today!