Consumer Affairs and Product Recalls

Strengthen Your Reputation Amid Customer Concerns

When customers call with questions or complaints, you need a plan for meeting their needs—or your business suffers. Since these inquiries are often sensitive, you need representatives who will respond courteously, empathetically and accurately. Ansafone’s professional agents are a strong asset to your company in that regard.

How Ansafone Helps You Meet Your Customers’ Needs

We’re a vital resource in your customer communication pipeline, enabling you to be more responsive to consumer concerns. We’ll also help you develop a deeper understanding of your customers’ needs.

At Ansafone, we offer decades of experience combined with the latest call center technology. When you partner with Ansafone, our professional, courteous agents will work around the clock to:

  • Field and file complaints
  • Answer licensee questions
  • Resolve product problems in an ever-changing environment.

Answering Customer Concerns with Skill, Honesty and Genuine Concern

Our customer service reps are experts at receiving, documenting and resolving customer issues. Customers are often upset when they have to call into Consumer Affairs, but our agents can deftly handle these situations while maintaining your brand’s good standing.

In addition to receiving, documenting and resolving customer issues when possible, your consumer affairs contact center can also serve as a liaison with government agencies and consumer interest groups.

  • We have call centers all over the US, so you’ll never experience an interruption in connectivity.
  • Your customers can reach us at any time of the day, on any day of the year—24/7/365 service.
  • Our agents are based in the United States. We offer English and multilingual call center services.
  • We tailor our services to your needs. We’re a seamless extension of your brand.
  • We will properly represent who you are and what your brand stands for. We create positive customer experiences that develop into lasting relationships.
consumer affairs contact center agent

Strengthening Your Reputation and Protecting Your Brand During a Product Recall

Safety concerns and health risks pop up in every industry—particularly in pharmaceuticals, food, vehicles, toys and healthcare. When a defect escalates to a product safety recall, every second is critical.

Honesty and genuine concern for the well-being of customers can actually enhance brand loyalty, even in times of customer uncertainty. When managed properly, a product safety recall can strengthen your reputation as a socially responsible company—particularly if it’s a voluntary precaution to prevent further harm.

How We Help Your Business in a Crisis

During a crisis situation, your customers are seeking answers. It’s important to respond quickly to each customer while still providing a personalized, unrushed experience. Your brand reputation depends on how you handle communication during a crisis.

We Allow Your Staff to Focus on Solving the Issue:

Customers are seeking accurate, helpful responses during this time. However, your staff should be solving the problem instead of talking to customers. We give your in-house staff the freedom to focus on defining the scope of the problem, quarantining products, retrieving stock and investigating what went wrong.

We Provide the Resources You Need:

Few companies have the in-house resources, tools or capacity to process large volumes of calls. Partnering with a dedicated consumer call center ensures that customers receive the care and attention they deserve. We can open up new lines of communication, including social media and live chat channels, to ensure that customers can reach out on their own terms 24/7.

We Allow Your Staff to Focus on Solving the Issue:

Customers are seeking accurate, helpful responses during this time. However, your staff should be solving the problem instead of talking to customers. We give your in-house staff the freedom to focus on defining the scope of the problem, quarantining products, retrieving stock and investigating what went wrong.

Industry Awards and Affiliations

Your Trusted Recall Partner and Consumer Affairs Contact Center

With 50 years in the business, we’ve been the trusted partner of many businesses through good times and bad. Contact Ansafone at (800) 510-0514 to discover how our expert call center staff can help you navigate the complex and delicate nature of consumer affairs and product recalls.