Ansafone’s New York call center provides the newest contact center services support and customer experience resources for your company. Our call center services are implemented throughout several business models in every industry.
New York is the place to be when it comes to innovation in business and technology. We are here to personalize your call center services to your preferred needs, whether your business is in healthcare, education, retail, government, social services, or anything else!
You need a reliable team to offload some of your resource restrictions in customer support and answering services. With Ansafone’s New York call center taking over your customer support network, you can rededicate your staff and resources to other departments and ventures to advance your business! Our highly trained and professional New York call center staff can act as an employee in your business. We offer the same courtesy, expertise, and support as your staff.
Let Ansafone be your dedicated contact center in New York, whenever, wherever. We have US-based agents that are available to meet the demand of your business. This means they can reach out to your business anytime, anywhere!
Ansafone has a multi-channel approach, wherein a customer can ask for an appointment on Facebook or other social media platforms, follow up with a phone chat, and get an email confirmation—hassle-free.
Whatever kind of communication your customers prefer, we got you covered. With Ansafone’s services, you can meet your customers where they’re at in their busy schedules. Your business will benefit from greater customer satisfaction, higher retention rates, and growth in sales.
Your have your own staff that are processing payments, answering calls, and troubleshooting technical issues. But did you know that it’s possible to delegate it to outside specialists with top-notch tools and expertise?
Business process outsourcing (BPO) can improve your sales and at the same time benefiting customers and employees. Now, your in-house employees can focus on core business activities. They’ll handle the most critical tasks for your company’s success, and we’ll do the rest.
An email is truly an indispensible tool for any company. It lets you give your customers the solutions they need, right when they need them. There’s a prompt for every inquiry and a courteous response with your new customized email management program.
Using an email management system can spare a business from shelling out more money and time. Ansafone’s agents are promptly responding to questions and concerns via email. More time is available for staff to focus on other priorities within your business. Knowing that highly-trained representatives are prepared enough to handle any inquiry that may arise lessens the stress load for those operating the business.
Ansafone offers Interactive Voice Response (IVR) call center that which can help you design a straightforward, efficient caller navigation menu. Our IVR system is well-equipped to direct issues to the correct department and provide specific answers to each inquiry.
Ansafone’s bilingual call centers have highly trained experts who can help with medical services, from setting appointments to tech support and even order placement. Complete fluency in the Spanish language is dire in relaying prescription translations and relaying messages from medical professionals. A language barrier should be the least of your worries when it comes to your business offering top quality customer care.
Our approachable, helpful agents are highly-qualified and trained in sales. They are professionals when it comes to handling your customers in conversation and are trained to know your brand at every angle.
Ansafone also uses a state-of-the-art analytics system that assists with closing qualified leads, renewing purchases, up-selling services, and cross-selling products. Our agents can predict which items to endorse to specific customers with access to order history, renewal dates, market analysis, and targeted demographics.
Our agents are highly trained to expect needs before the customer even knows what those needs are. Anticipating customer needs early in the sales cycle significantly improves your ability to close more deals!
Our agents are pros in caring for your customers reliably across all channels. Your customers will receive dependable service across the board. Customers will feel respected, appreciated, and valued in every encounter they have with your company. When they do, they’re willing to keep coming back.
Ansafone Contact Centers offers SMB Answering Service Support that is devoted to guiding and scaling small or medium-sized businesses (SMB) with call center services and personalized business solutions. Here at Ansafone, our agents are highly trained when it comes to brand representation and can offer specific vertical knowledge and experience to empower unparalleled customer experience.
A reliable healthcare call center partner has been growing at medical facilities nationwide. 2/3 of U.S. hospitals utilize medical call center services to eliminate many critical patient care issues, including customer engagement rates, first-call resolutions, and compliance with HIPAA regulations.
Ansafone can help provide them with the answers to patients with important questions. As a result, your credibility as a quality care provider is established and preserved. This trust keeps patients returning for other valuable services and inspires them to recommend your practice to their network.
Ansafone’s call center education support services has teamed up with K-12 schools and regional districts to create intelligent interactive voice response (IVR) systems. Our IVR system can be utilized for incoming calls and roll-out automated notifications for attendance, meetings, events, and emergency procedures. We can step in at a moment’s notice to efficiently manage overflow calls during peak times or to compassionately route calls during an unexpected crisis.
Every engagement with a customer is a chance to create a much more significant relationship with those purchasing your products. Ansafone’s retail customer service system comes with a multi-channel communication approach that supports your business interconnect with customers at any time of the day via phone, email, social media, or live webchat.
This technique lets you capture sales at the exact moment a shopper typically abandons a purchase. A live agent can provide the answers to any product questions a visitor browses your website may have, they respond in real-time to social media posts or assist with order processing over the phone. Capitalize on cross-sale and upsell opportunities and conduct survey follow-ups about your business.
Ansafone is a full-service call center services provider with extensive knowledge in the residential, commercial, and industrial energy and utilities industry. Our trained agents deliver amazing customer answering services, answer billing inquiries, process monthly payments schedule start and stop services, provide energy rebate information, and support appliance repair programs. Our energy and utilities customer care contact centers are trained to handle the latest technology to route outage calls, resolve common technical glitches, support emergency dispatching, and set up streamlined self-service IVR systems.
Ansafone is one of the leading call center companies worldwide, with 50 years of call center experience. Learn more about our wide variety of contact center services to match your individual business needs.
Ansafone not only can help increase your call center performance and efficiency, but it can also help lower your operational costs, and create potential sales opporutunites. We are more than prepared to fully support your customer support outsourcing and be an extension of your brand!