Ansafone’s Portland call center supplies only the highest quality of contact center services support, and customer experience resources. Our call center services have been executed in several different businesses across the country.
Portland is the to-go place for innovation in business and technology. Ansafone’s call center services can be customized to your company’s needs. No matter what type of business you may have, Ansafone is equipped to handle it!
By allowing our trustworthy team to take over your customer and calling services, your staff can allocate their time and energy into the core activities of your business. By doing so, it can help further advance your business. With our talented individuals, your resource restrictions in customer support and answering services will be greatly reduced. Our highly trained and professional Los Angeles call center staff can act as an employee in your business. We offer the same courtesy, expertise, and support as your staff.
Ansafone is fully available to your company in Portland 24/7 all year long! Our US-based agents are available to meet the demand of your business. This can greatly benefit not only your business, but those interested in buying your products as well!
Ansafone utilizes a multi-channel approach where a variety of channels of communication are available to your customers. A customer can request an appointment on a platform such as Facebook, follow up with a phone chat, and get an email confirmation—seamlessly. Ansafone is fully equipped to keep in contact with those purchasing your products, no matter how busy their schedules may be. Your business will benefit from greater customer satisfaction, higher retention rates, and growth in sales.
Business process outsourcing (BPO) can greatly benefit not only your company, but your customers as well! By outsourcing business processes to Ansafone, your company will no doubt increase in sales. Your customers will be greatly satisfied knowing that they will receive professional service whether it’s receiving services directly from your internal staff, or reaching out to our call services to address any concerns they may have. Your in-house employees can handle the most critical tasks for your company’s success, and we’ll do the rest.
Email is a great way to communicate within your business as it is so easily accessible to everyone as long as they have internet connection. It provides your employees and customers with an efficient form of communication. Every customer will receive a prompt and courteous response with our email management program.
By utilizing our email management system it can save your business time and money. By providing your company with email management, your staff can focus on other priorities within your business. Knowing that highly-trained representatives are prepared to handle any inquiry that may arise lightens the stress load for those operating the business.
Ansafone offers Interactive Voice Response (IVR) call center that will help you design a modern caller navigation menu. Our IVR system can intelligently route calls to improve the journey of your callers. It can direct their concerns to the correct department, or answer their questions with common automated information. With a straightforward navigation menu, it can significantly improve the experience of both your in-house employees, and those interested in purchasing from you.
Asafone’s bilingual call centers have highly trained professionals who can help with medical services, from setting up appointments to tech support. With our bilingual call centers, it will widen the scope of who your company can provide services to. Complete fluency in the Spanish language is extremely important in relaying prescription translations and messages from medical professionals. Knocking down any potential language barrier allows your business to give consistent customer care every single time!
Our reliable agents are highly-qualified and trained in sales. They are determined to learn the ins and outs of your business, so that they can help with the success of your company.
With our analytics system, it can assist your company with locking down qualified leads, renewing purchases, up-selling services, and cross-selling products. By reviewing order history, renewal dates, market analysis, and demographic, our agents can successfully conclude which products specific customers are most interested in.
Our agents are trained to anticipate needs of your customers before the customer even knows what those needs are. Anticipating customer needs early in the sales cycle significantly improves your ability to close more deals!
Ansafone agents are dedicated, and experts at caring for your customers. Your customers will receive consistent service regardless of the service they seek for at your company. Customers will walk away from every encounter with your company feeling like their needs have been addressed and met. When they do, they’re willing to keep coming back.
Ansafone Contact Centers offers SMB Answering Service Support that has expertise in scaling and guiding small or medium-sized businesses (SMB) with call center services. Ansafone agents are skilled at brand representation and can offer personalized business solutions to ensure the success of your business, and satisfaction of your customers.
A reliable healthcare call center partner is crucial when it comes to providing top-quality care at medical facilities. 2/3 of U.S. hospitals utilize medical call center services to ease the overload of many critical patient care issues, first-call resolutions, and compliance with HIPAA regulations.
When it comes to health care facilities, patients are coming to you with potential life-changing concerns. Ansafone can ensure that your patients receive the important services they’re seeking, and that their calling experience is a memorable one. As a result, your credibility as a quality care provider is established and maintained. This trust keeps patients returning for other valuable services and inspires them to recommend your practice to their network.
Ansafone’s call center education support services can provide K-12 schools and regional districts with intelligent interactive voice response (IVR) systems. By doing so, it can greatly relieve the stress load that schools may experience during expected peak times, or during unexpected situations. Our IVR system can be used to direct incoming calls to automated information that can answer common questions. For example, automated information can answer questions regarding school schedules, upcoming events, meetings, and emergency procedures. This will allow school staff to reduce their time spent on mundane tasks, and to focus on other critical office tasks.
Ansafone’s retail customer service system features a multi-channel communication approach that highly benefits your business and customers. Your company can assist potential customers 24/7 whether it be via phone, email, social media, or a live webchat. Whether your customers need assistance with order processing or have general service questions, Ansafone is equipped to help.
In addition, a live agent can aid a customer with any questions in real-time. This proactive approach allows your company to experience less shopping cart abandonment as your customers can be aided throughout the whole shopping experience. Capitalize on cross-sale and upsell opportunities and conduct survey follow-ups about your business.
Every engagement with a customer is an opportunity to build a more meaningful relationship with those purchasing your products.
Ansafone is a full-service call center services provider with extensive experience in the residential, commercial, and industrial energy and utilities industry. Our trained agents deliver top-tier customer calling services whether it be answering billing inquiries, or providing energy rebate information. Our energy and utilities customer care contact centers are equipped with modern technology to route outage calls, support emergency dispatching, resolve common technical issues, and set up streamlined self-service IVR systems.
Ansafone is one of the leading call center companies worldwide, with 50 years of call center experience. Learn more about our wide variety of contact center services to match your individual business needs.
Ansafone not only can help increase your call center performance and efficiency, but it can also help lower your operational costs, and create potential sales opporutunites. We are more than prepared to fully support your customer support outsourcing and be an extension of your brand!