The Real Cost of Finding the Right BPO and Call Center

A-April3

When it comes time to finding the right BPO (Business Process Outsourcing) partner, there are many considerations to take a look at. Not only on cost, but the competency and reliability of a great call center are necessary.

Are you value-shopping or are you budget-shopping?

In vetting out a premier call center that can truly accommodate all your business needs, it’s important to assess what you are looking for and what you need as a full analysis.

Cost: For any business, a cost analysis of any new expense is an important component of a good decision-making process. Ensuring you have the right information can help you make a properly informed decision. The question to ask here is what is the real cost of acquiring a great call center that is competent and full-serviced with proven success at a more premium rate vs. one that is cheaper, but not as fully-equipped. The real cost can be suffering risks you did not have to, in having to redo the entire operations setup or losing customer opportunities.

Omni-Channel Services: Ansafone Contact Centers offers an array of omni-channel services to customize to your needs.  A customer can request an appointment on Facebook, follow up with a phone chat, or get an email confirmation. The choice is yours.

HIPAA-compliant: We make sure all our communications and text messaging are HIPAA-compliant as it is vital to protect patient information.

Bilingual Services: Ansafone Contact Centers offers bilingual Spanish and English translations for our client base. By expanding and accommodating Spanish-speaking customers, this can serve as a huge value-add to businesses that want to expand into the Latino market. Something that not every BPO can offer.

Streamlining this decision-making process allows your company to complete its selection process and get back to running your business. Ansafone Contact Centers will assist your company in setting up a solution that works for you and your customers.

Avoid Costly Mistakes

Choosing a call center that is not up to your expectations can be a troubling oversight. Improper call handling can damage your brand and cost your business in the long run, resulting in losing customers and potential revenue. When you outsource part of your company’s services you want to be sure that the operation can properly handle you and your customer’s needs.

When you spend unnecessary time and resources exploring options, you are taking away energy and focus from your business. By choosing a company with a demonstrated history of delivering high-quality services, you know you are making the right choice for your company without all of the extra hassle. Our staff will work with your staff to ensure a seamless transition and create a customized script that will make your customers feel confident and work to continue your brand’s reputation.

Invest in Experience

When you choose Ansafone Contact Centers to fulfill your business’s needs, you are choosing to utilize our vast experience to empower your company to solve problems and expand service availability. Our centers are staffed with trained professionals who are dedicated to solving your customer service needs while building and supporting your brand.

Ansafone Contact Centers has a proven track record of delivering high-quality and effective management using the latest technology and highly trained operators. This background allows you to rest assured your needs are going to be met and that you will be satisfied with your choice.

Reliability In A BPO

Your customers expect reliability from your company. Ansafone Contact Centers delivers that reliability with around-the-clock answering services. Our operators are available to your customers whenever they need us. This means that every call will be answered regardless of the time of day or call volume.

Our operators are always ready to take calls meaning your customers do not have to wait for someone to answer the phone. Once the call is answered, they are guaranteed to have a knowledgeable operator with a positive and upbeat attitude ready to assist them with their needs. Our operators always attempt to solve the problem on the first call to help ease customer tension. Friendly customer service is guaranteed to increase customer retention and satisfaction.

Quality Assurance

Ansafone Contact Centers is dedicated to ensuring our operators meet and exceed your expectations. All of our staff follow a strict code of ethics, which allows us to outline boundaries for what is expected from all of our call reps. Additionally, calls are monitored to ensure that they are following our client’s guidelines. These quality assurance steps serve as a guarantee to our clients that Ansafone is the right choice for your company and that we are dedicated to safeguarding your brand’s integrity.

Knowing that your calls are being handled promptly and that your customers are being taken care of provides peace of mind that allows you to focus on other aspects of your business.

How Ansafone Can Help Your BPO Needs

Ansafone Contact Centers is an award-winning, BPO provider with 50 years of world-class customer experience and brand care. We are a national call center with omni- channel services, fully-equipped to help you in business and any special circumstances.

Request a quote or call 800-510-0514 to learn more about our custom solutions for creating exceptional customer service experiences for your clients. We’re happy to offer insight into what your customers seek from your company’s language offerings and tailored customer solutions.

 

 

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."
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