The Ultimate Solution for Businesses During Pandemic Uncertainty, Virtual Receptionist

Three call center employees enjoying their job taking calls

As we continue to work through the current market turmoil and economic uncertainty, the need for change is evident. The ‘old way’ isn’t working with the ever-changing environment and at least for now, we have a new ‘normal’ in our hands.

One business solution that can be beneficial is to outsource to a virtual receptionist. A receptionist is the first person that most of your clients will talk to and are the lifeblood of the office. Ansafone Contact Centers provides premier virtual receptionist services and BPO services that will make sure you always have a receptionist available and keeping your company running, 24/7.

What is a Virtual Receptionist?

A Virtual Receptionist Service handles all of your incoming calls and gets your customers what they need. Virtual Receptionists are a step-up from a standard call center operator. Their training and experience will help your business run more smoothly. Our receptionists can handle many different types of calls:

  • Scheduling appointments and bookings
  • Offering customer service
  • Taking messages
  • Transferring calls to the correct department or person
  • Answering questions and information requests
  • Helping to resolve basic issues
  • and more!

Outsourcing these tasks frees up your employees to focus on their primary responsibilities, which increases productivity. It also helps keep everyone organized and flow of information constant and consistent. Your receptionist will ensure a seamless transition between our call center and your business.

Virtual Receptionists integrate with your business and to represent your brand. Most of the time, your customers and clients will never know they are talking with a call center and not with one of your employees. Doing so is essential so that your customers feel they are being taken care of in the best way possible.

Why A Virtual Receptionist Can Help During COVID-19

A Virtual Receptionist can be a powerful ally as your business deals with the fall- out from the ongoing Pandemic. Their expertise and availability lend stability and consistency to your business, for both your staff and your customers.

When regular business hours can change weekly, your customers may not be sure if or when you’re open, the 24/7 availability of a Virtual Receptionist is a significant advantage. Allowing your customers to learn business hours, make appointments, and get information about services, can help secure them as a client. If the call goes unanswered, they are likely to move on to a competitor.

As employees learn to deal with the unique stresses of working from home or working in the office under social distancing guidelines, having a Virtual Receptionist can keep everything running smoothly. Making sure calls get to where they need to go is one part of the job. However, calendar management and managing employee availability are essential. By reducing distractions and stress from your employees, they can focus on the work at hand.

Additionally, outsourcing to a Virtual Receptionist ensures that you will always have someone in this pivotal role. Staff availability has become a significant issue for small businesses nationwide. Employees are now being forced to call in sick due to personal illness, family illness, quarantine orders, transportation issues, financial issues, and many others. These call-ins can leave you understaffed and struggling to keep everything covered. With a Virtual Receptionist, Ansafone makes sure your phone lines are always covered by a trained receptionist familiar with your brand.

Working with Ansafone’s Virtual Receptionist Service

Virtual Receptionist Services can be tailored to fit your business needs. Ansafone offers a variety of services based on your industry and the level of assistance you need.

Services Include:

You can control when our receptionists take calls, and you can turn their services on and off as needed. As part of the onboarding process, you will customize the scripts the receptionists use when answering your calls. These scripts allow you control over how your clients are greeted and how their requests are handled.

Ansafone provides bi-lingual services for both English and Spanish speaking clients. Ansafone also offers translation services for many other languages, ensuring we can help your customers without a language barrier. Ansafone also provides monitoring tools so that you can listen to calls and see real-time feedback on your incoming calls. This quality control allows you to ensure the quality of your customer service.

How Ansafone Can Help

Ansafone Contact Centers is an award-winning, BPO provider with 50 years of world-class customer experience and brand care. We are a national call center with omni- channel services, fully-equipped to help you in business and any special circumstances.

Request a quote or call 800-510-0514 to learn more about our custom solutions for creating exceptional customer service experiences for your clients. We’re happy to offer insight into what your customers seek from your company’s language offerings and tailored customer solutions

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."
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