Why Our Culture Determines Our People

Ansafone culture

Ansafone is one of the leading call center companies in the world. Without our dedicated agents, we would not be where we are today. Technology is constantly evolving, but one thing has not changed—we are a people-first company. We are always empowering our employees to go above and beyond, which is why we can make the companies we work with so successful.

We’re Always Customer- Focused

Great customer service begins with a customer-centric mindset. At Ansafone, our main goal is to deliver a world-class customer experience and build long term relationships for your business.  We invest a lot of time in developing a culture that supports this idea. Our entire business model is centered on customers. When you partner with Ansafone, you’ll have peace of mind knowing that your customers are being taken care of. We strive to meet their needs at every point of contact, whether we’re answering questions, responding to complaints or making a sale.

In developing a strong customer service culture, our agents feel confident in their roles. This enables our agents to be their best and fully commit to treating each customer as an individual and in turn leads to richer customer experiences.

We operate with compassion and Integrity

When you partner with Ansafone, we are acting on behalf of your business. We take that responsibility seriously and treat it with the care and respect it deserves. Our employees pledge never to lie, cheat or steal while at Ansafone. They operate with honesty and transparency at all times.

Kindness, courtesy, and compassion are essential to our contact center business. These values build customer loyalty, which is essential to growing your business. We encourage acts of kindness through our employee engagement program.

We Always Strive for Customer Loyalty

We always make an effort to forge relationships with each customer that calls, which leads to loyalty.  When customers are satisfied with the experiences they have, they are far more likely to continue to do business with your company. In turn, they are willing to share their experiences with their friends and family, leading to an increase in referrals and new business.

We also strive to learn everything about your business so that our agents can truly understand what your customers are struggling with. Once our agents feel that they can relate to your customers’ needs on a personal level, they feel a strong desire to make sure they are met. This also makes it more rewarding when our agents can solve your customer’s problems.

 

Customer Service is one of our Core Values.

Our company was built on our customer-first culture. All of our goals are tied to customer service, which keeps us focused on providing our agents with all of the tools they need to succeed. It also reassures our agents that their work is highly appreciated.

We also recognize that working in customer service can be stressful, but we go the extra mile to make it fun and rewarding for our employees. We maintain a positive environment at Ansafone. In turn, our employees are happier— and they’re able to make your customers happier.

We believe that a more comprehensive customer culture is connected to happier employees, and creating one is a top priority at Ansafone. Making customers more human for our agents makes the relationship between them easier, which is a win for you and your business.

Ready to start your next outsourcing project?

Ansafone’s expertise in the contact center industry can help you identify the BPO and communication strategies that will boost client satisfaction and retention rates. To learn more visit www.ansafone.com.

 

Industry Awards and Affiliations

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."
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