Why You Need an Omnichannel Call Center

omni -channel call center

An Omnichannel Call Center Will Help You

An outsourced omnichannel call center is a great option when you have too many incoming and outgoing calls and not enough time. A call center can answer your customers’ questions without interfering with your day-to-day operations. You want to build a rapport with your customers and create a relationship. What no company wants is to leave customers on hold while you help the customers in your store. There are just are not enough hours in the day to help your current customers while still gaining new ones. So a call center may be a cost-effective solution for you.

Ansafone Contact Centers offers a fresh approach as an omnichannel call center. We act as you! When your customers contact us, they feel as though they are talking to you. That is because we act as an extension of your company. Our skilled agents offer them a level of customer service that is professional. This means your customers will be pleased to know they are valued and cared for by your company.

How Your Call Center Can Work For You

First of all, we use an omnichannel communication approach to ensure you stay connected to your customers to give them the best customer service. Our overflow call center services include:

  • phone
  • email management
  • live chat
  • social media monitoring,
  • IVR, or Interactive Voice Response

Also, our expertise spans across multiple industries including healthcare, retail and more. Furthermore, our company specializes in customer service, tier 1 technical support, sales conversion and program enrollment.

We use an Interactive Intelligence platform technology for inbound, outbound, email, and chat services. Having the proper training means that our company has been evolving and adapting to changing technology. Customer service demand and contact center processes are handled by agents who are expertly trained in dealing with multiple issues or emotional callers.  This has allowed our contact center to be up with the times and to break into new markets and keep our clients.  Succeeding on the forefront of omnichannel customer service options means we can offer:

  • chat services
  • email management
  • social media support
  • inbound and outbound call center services in a variety of industries

Finally, our company was recently awarded the MVP Quality and Top 50 Teleservices Agencies awards from TMC’s CUSTOMER magazine. Also, we were ranked on Inc 5000’s list of fastest growing privately held companies. Our company is known in the US. to work diligently with your company to ensure  brand care, flexibility, responsiveness, and fast delivery as a priority. We do more than most call centers, and it shows in our approach to customer service and our core values as a company. As your partner we can help to build your reputation. Hire Ansafone as your overflow call center and let us work to build your reputation and rapport with your customers.

Industry Awards and Affiliations

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."