{"id":16027,"date":"2023-02-13T23:04:50","date_gmt":"2023-02-13T23:04:50","guid":{"rendered":"https:\/\/ansafone.com\/?page_id=16027"},"modified":"2023-05-11T13:07:51","modified_gmt":"2023-05-11T13:07:51","slug":"90tc-baa","status":"publish","type":"page","link":"https:\/\/ansafone.com\/90tc-baa\/","title":{"rendered":"90TC-BAA"},"content":{"rendered":"\t\t
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Terms and Conditions<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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  1. Scope of Services:<\/strong> Client has contracted Provider to conduct call center services. It is always agreed that Provider shall act and perform services only as an independent contractor and not as a partner or an agent of Client. Client shall not use Provider services for any illegal or illegitimate purpose, nor shall Client engage in any unethical or immoral conduct that could adversely affect the reputation of Provider. Client shall not solicit nor hire a Provider employee during the term of this agreement nor for twelve (12) months thereafter.<\/span><\/li>
  2. Period of Services:<\/strong> Unless otherwise agreed to in writing by the Parties, the minimum term of this Agreement shall be ninety (90) days from the Effective Date hereof (\u201cInitial Term\u201d) and shall continue thereafter for successive ninety (90) day terms (\u201cExtension Term\u201d) unless either party notifies the other party, in writing, of their intention to terminate, at least thirty (30) days prior to the expiration of the Initial Term or any Extension Term.<\/span><\/li>
  3. Termination of Agreement:<\/span><\/strong> In the event Client otherwise terminates this Agreement prior to expiration of the Initial Term or any Extension Term thereof, absent any uncured material breach by Provider, Provider shall have the right to recover from Client the remainder of Client\u2019s billable fees to the agreement\u2019s termination date (i.e., the sum of remaining billable Rate Plan expressed within this Agreement and the average billing cycle fees, including but not limited to program fees, training fees, overage fees, and any other variable charges, to date exceeding Rate Plan). Client hereby acknowledges that Provider\u2019s damages resulting from the premature termination are impossible to estimate, and include lost profits, installation costs, unrecoverable sunk training\/education costs, and other elements of injury, and acknowledges further that the foregoing charge is reasonable and is not a penalty. In the event Provider otherwise terminates this Agreement prior to expiration of the Initial Term or any Extension Term, Provider shall provide Client with a 28-day notice of termination and agree to fully participate in the transition of Services to an alternate provider.<\/span><\/li>
  4. Invoicing:<\/strong> Client shall be invoiced at the conclusion of each four-week billing cycle. Billing Cycle Plan charges for all services are billed in advance of the billing period and any additional charges are billed in arrears at the end of the billing cycle. Any disputed amount must be presented to Provider within ten (10) days of the invoice date and resolved within the billing cycle. Any deposits, advance payments, including payments for initial service and setup paid by Client in advance may be used by Provider to pay any amounts becoming due and payable to Provider from Client and there shall be No Refunds.<\/span><\/li>
  5. Terms of Payment\/Price Changes:<\/strong>

    Payment of all undisputed amounts is due upon receipt and past due at commencement of the next billing cycle. Past due accounts will be charged the greater of a fifteen dollar ($15.00) late fee or an interest rate of 12% APY (Annual Percentage Yield) on undisputed past due amounts. Interest rates accrue and are compounded on a daily basis. Client will be charged a $25.00 service fee for each returned check and\/or a $75.00 fee for non-payment reconnection of service.\u00a0 <\/span>Should a client repeatedly fail to make timely payment, Provider, in its sole discretion, reserves the right to require a deposit amount to continue its services. Provider shall have the right, exercisable with a 24-hour notice to Client, to suspend and\/or terminate all Services being provided to Client for its failure to timely remit payment. Should an unpaid balance occur upon cancellation of service, Provider is hereby authorized to charge any unpaid balance due using the payment method either on this service agreement or provided to us on file. The unpaid balance will only be charged against the payment method on file if balance due has not been resolved one billing cycle after receipt of last invoice. Client shall be responsible for all Provider expenses incurred in the collection of sum dues, including reasonable attorney fees and court costs. The fees for the Services set forth in Service Plans of the Agreement shall remain in effect for the Initial Term.<\/p><\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    During any renewal period of the term of this Agreement (i.e., Extension Term), Provider reserves the right to change its fee structure at their discretion with a one (1) billing cycle notice, unless otherwise mutually agreed upon by the Parties. Telephone Numbers: All Toll Free and DID numbers assigned to a client account belong to Provider. The Client has no authority to move, transfer, or port any number belonging to Provider.<\/p>\n\n

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    1. Confidentiality:<\/strong> Provider and Client acknowledge that in the course of dealings between the parties, each party will acquire highly confidential information about the other party, including, but not limited to, its business activities and operations, its technical and non-technical information, intellectual property and trade secrets (\u201cConfidential Information\u201d). Each party shall hold such Confidential Information in strict confidence and shall not reveal the same. Confidential Information shall not include any information generally available to or known to the public, known prior to the negotiations leading to this Agreement, independently developed outside the scope of this Agreement or lawfully disclosed by or to a third party or tribunal. The Confidential Information of each party shall be safeguarded by the other to the same extent that it safeguards its own confidential methods or data relating to its own business, but with no less than a reasonable degree of care.<\/span><\/li>\n \t
    2. Indemnification:<\/strong> Client shall indemnify and hold Provider harmless from and against all claims, costs, expenses, damages, losses and liabilities incurred or suffered by the client, or any other party in connection with the delivery, operation, use or performance of equipment or personnel or as a result of any incidental or consequential damages (including strict liability).<\/span><\/li>\n \t
    3. Limitation of Liability:<\/strong> Provider shall use due care in performing the services contracted herein. However, due to the nominal per call pricing negotiated, the parties expressly agree that Provider shall have no liability to client for (i) incidental or consequential damages of any kind (including, without limitation, lost profits); (ii) any punitive damages; and (iii) any claims or demands against client by a third party arising out of, or in connection with, the services provided herein. Provider\u2019s entire liability to Client for damages connected with the Services provided to Client or provided by Client to its clients, shall not exceed in the aggregate the total contract price for services payable to Provider under this Agreement during the thirty (30) days immediately preceding any claim. The terms and provisions of this section constitute a material inducement for the parties entering into this Agreement Provider shall be excused from performing services contemplated herein, in whole or in part, as a result of delays or interference caused by the other party or by an act of god; war; terrorist acts; labor disputes; strikes; pandemic; epidemic; floods; lightning; severe weather; shortage of materials; failure or fluctuations in electrical power, heat, light, air conditioning, disruption of a line, service or program by a common telecommunications carrier or billing services provider; disruption or malfunction of any data processing or telecommunications network, facility or equipment; third-party nonperformance or other cause beyond a party\u2019s reasonable control and such nonperformance shall not be deemed a default hereunder or a basis for termination hereof.<\/span><\/li>\n \t
    4. Jurisdiction and Venue:<\/strong> This Agreement shall be governed by and construed in accordance with the internal laws of the State of Florida. Such laws shall govern any dispute arising under or related to this Agreement. All proceedings related to this subject matter shall be maintained in the State of Florida, Marion County which courts shall have exclusive jurisdiction.<\/span><\/li>\n \t
    5. Entire Agreement\/Waiver:<\/strong> This Agreement constitutes the entire agreement between the Parties and supersedes any prior agreements or understanding relating to the subject matter. No waiver by Provider of any provision in this Agreement shall constitute a waiver thereafter to enforce such provision or a waiver of any other provisions of this Agreement.<\/span><\/li>\n<\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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      BUSINESS ASSOCIATE AGREEMENT<\/strong><\/p>\n

      This Business Associate Agreement Addendum (\u201cAgreement\u201d) is made                                    <\/u> (date) by and between                                     <\/u> (\u201cCovered Entity\u201d) and Ansafone Contact Centers LLC (\u201cBusiness Associate\u201d). Covered Entity and Business Associate are sometimes referred to individually in this Agreement as a \u201cParty\u201d and collectively as the \u201cParties.\u201d<\/span><\/p>\n


      RECITALS<\/strong><\/p>\n

        \n
      1. WHEREAS Covered Entity and Business Associate entered into a Master Service Agreement (\u201cMSA\u201d) for the provision of call center services, software, or some other business arrangement, (the \u201cMSA\u2019s); and,<\/li>\n
      2. WHEREAS The Parties contemplate that they may enter additional agreements in the future pursuant to which Business Associate may provide services to Covered Entity, license software to Covered Entity, or enter into some other business arrangement (\u201cFuture MSA\u2019s\u201d); and,<\/li>\n
      3. WHEREAS In connection with the Current MSA and Future MSA\u2019s (collectively, the \u201cMSA\u2019s\u201d and individually, an \u201cMSA\u201d), Business Associate may, on Covered Entity\u2019s behalf, access, use, create and\/or disclose Protected Health Information (\u201cPHI\u201d) or Electronic Protected Health Information (\u201cePHI\u201d), as defined in the federal regulations set forth at 45 C.F.R. \u00a7\u00a7 160 and 164 (the \u201cPrivacy Rule\u201d and \u201cSecurity Rule\u201d) and,<\/li>\n
      4. WHEREAS Covered Entity and Business Associate intend to protect the privacy and provide for the security of PHI and\/or ePHI disclosed to Business Associate in compliance with the Privacy Rule and Security<\/li>\n<\/ol>\n

        Now therefore, in consideration of the mutual promises below and the exchange of information provided for herein, the Parties agree as follows:<\/p>\n

        TERMS<\/strong><\/p>\n

          \n
        1. <\/u> Definitions.<\/span> Terms not otherwise specifically defined in this Agreement have the meanings ascribed to them in HIPAA.<\/li>\n
        2. Obligations of Covered <\/u> Covered Entity is responsible for using appropriate safeguards to maintain and ensure the confidentiality, privacy and security of Covered Entity\u2019s PHI transmitted to Business Associate pursuant to the Services Agreement(s) and this Agreement, in accordance with the standards and requirements of HIPAA, until that PHI is received by Business Associate.<\/li>\n
        3. Obligations of Business <\/u>
            \n
          1. Permitted Uses and Disclosures.
              \n
            1. Purpose:<\/u><\/em> Business Associate may use and further disclose Covered Entity\u2019s PHI solely to provide or perform the Services in accordance with the terms of the Services Agreement(s) and this Business Associate may not use or disclose Covered Entity\u2019s PHI in a manner that would violate HIPAA or other applicable laws if done by Covered Entity.<\/li>\n
            2. Type of Information:<\/u><\/em> Business Associate may use and or disclose only the minimum necessary amount of Covered Entity\u2019s PHI needed for Business Associate to perform the Services, consistent with Covered Entity\u2019s minimum necessary policies and procedures, and in accordance with any minimum necessary standards and guidance released by the Secretary of the Department of Health and Human Services (HHS) pursuant to<\/li>\n
            3. Use for Management and Administration:<\/u><\/em> Business Associate may use Covered Entity\u2019s PHI for the proper management and administration of Business Associate, if disclosure is necessary: (1) for the proper management and administration of Business Associate or (2) to carry out the legal responsibilities of Business Associate.<\/li>\n
            4. Disclosure for Management and Administration:<\/u><\/em> Business Associate may disclose Covered Entity\u2019s PHI for the proper management and administration of Business Associate as necessary if:
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              1. the disclosure is required by law, or<\/li>\n
              2. Business Associate obtains from a third party to which Covered Entity\u2019s PHI is disclosed a written agreement:<\/li>\n<\/ol>\n
                  \n
                1. that Covered Entity\u2019s PHI will be held confidentially, in compliance with HIPAA, and used or further disclosed only in accordance with the terms of this Agreement and as required by law or as necessary for the purpose for which it was disclosed to the third party, and<\/li>\n
                2. to notify Business Associate, without unreasonable delay, of any instances of which the third party becomes aware of a Breach with respect to Covered Entity\u2019s PHI.<\/li>\n<\/ol>\n

                  In no event, however, may Business Associate disclose Covered Entity\u2019s PHI for the foregoing purposes to any third party and its representatives that are not within the borders and jurisdiction of the United States of America without the prior written consent of Covered Entity, which may be withheld in Covered Entity\u2019s sole discretion.<\/p>\n<\/li>\n

                3. Uses or Disclosures Requiring Prior Agreement; No De-Identification:<\/u><\/em> Business Associate agrees and understands that except as expressly provided in this Agreement and subject to HIPAA and other applicable State laws, it will not use or disclose Covered Entity\u2019s PHI to any other person or entity without first having received Covered Entity\u2019s prior written Further, Covered Entity does not authorize Business Associate to De-identify Covered Entity\u2019s PHI without Covered Entity\u2019s separate prior written agreement. For purposes hereof, De-identify and De-identification mean to alter the PHI such that the resulting information meets the requirements described in 45 C.F.R. \u00a7 164.514 (a) and (b).<\/li>\n
                4. Compliance with Privacy Rule and Security Rule:<\/u><\/em> To the extent Business Associate is to carry out a function or obligation of Covered Entity with respect to the Privacy Rule or Security Rule, Business Associate will comply with the requirements of any Privacy or Security Rule subparts that apply to the Covered Entity in the performance of its function or obligation.<\/li>\n<\/ol>\n<\/li>\n
                5. Business Associate\u2019s Agents.<\/u> Business Associate will ensure that any agent to which it provides Covered Entity\u2019s PHI agrees to comply with all HIPAA requirements that apply to Business Associate and with the terms and the restrictions of this Agreement with respect to the PHI, and to ensure that any Subcontractor of agent agrees to any additional terms and restrictions necessary to allow Business Associate to meet its obligations under this Agreement including, but not limited to, the terms and conditions set forth in Paragraph E, Section 8.<\/li>\n
                6. Prohibited Uses and Disclosures.
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                  1. Prohibition on Sale of PHI and <\/u><\/em> Business Associate will not directly or indirectly accept remuneration in exchange for using or disclosing any of Covered Entity\u2019s PHI, including in De-identified form, except Business Associate may accept remuneration from Covered Entity in exchange for services or functions performed pursuant to this Agreement. Business Associate will not use or disclose Covered Entity\u2019s PHI for Marketing except for or on behalf of Covered Entity with Covered Entity\u2019s prior written consent.<\/li>\n
                  2. All Other Uses Prohibited:<\/u><\/em> Business Associate will not use or further disclose Covered Entity\u2019s PHI other than as expressly permitted or required by this Agreement, or as otherwise required by law.<\/li>\n<\/ol>\n<\/li>\n
                  3. Security Safeguards<\/span>.
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                    1. General.<\/strong> Business Associate will implement and maintain reasonable and appropriate safeguards to secure Covered Entity\u2019s PHI and prevent use or disclosure of Covered Entity\u2019s PHI (other than as authorized by this Agreement) in accordance with the Security Rule, HHS guidance pursuant to HIPAA and other applicable laws, including the administrative, technical and physical safeguard standards as set forth in \u00a7164.308, \u00a7164.310, and \u00a7164.312 of the Security Rule:
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                      1. Compliance with Security Rule.<\/span> Business Associate will comply with the requirements of the Security Rule at all times with respect to Covered Entity\u2019s PHI.<\/li>\n
                      2. Administrative and Other Safeguards.<\/span> Business Associate will implement and maintain a written security program that includes administrative, technical and physical safeguards appropriate to the size and complexity of Business Associate\u2019s operations and the nature and scope of its activities and as reasonably necessary for Business Associate to comply with applicable provisions of the Security Rule, including but not limited to all Required and Addressable Implementation Specifications.<\/li>\n
                      3. Documentation.<\/span> Business Associate will implement and maintain written or electronic policies and procedures developed to comply with the Security Rule. If any action, activity or assessment is required under the Security Rule to be documented, Business Associate will maintain a written (or electronic) record, and retain a copy and make it available to Covered Entity upon request for a period of six years from the date of its creation, or the date when it last was in effect, whichever is later.<\/li>\n<\/ol>\n<\/li>\n
                      4. Encryption<\/strong>. Business Associate will encrypt Covered Entity\u2019s PHI when maintained by Business Associate (i.e., at rest) and when transmitted by Business Associate (i.e., in transit) to render it unusable, unreadable and\/ or indecipherable. This obligation applies to all of Covered Entity\u2019s PHI that Business Associate accesses, maintains, retains, modifies, records, stores, destroys, or otherwise holds, uses, transmits or discloses for or on behalf of Covered Entity pursuant to the Services Agreement(s). If the Parties otherwise mutually agree that it is not reasonable or possible for Business Associate to encrypt Covered Entity\u2019s PHI, then Business Associate will implement reasonable alternative security methods, as agreed to by Covered Entity, in its sole discretion, to safeguard Covered Entity\u2019s PHI.<\/li>\n
                      5. Security Breach Notification.<\/strong><\/strong>
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                        1. General. Business Associate will comply with the standards and requirements under the provisions relating to Breach as set forth in the HIPAA Rules for Breach Notification for Unsecured Protected Health Information (45 CFR Parts 160 and 164), and all applicable state breach notification requirements, in each case as may be amended in the future (Breach Notification Laws).<\/li>\n
                        2. Business Associate\u2019s Obligations in the Event of a Security Incident or Breach.<\/li>\n<\/ol>\n
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                          1. Reporting Security Incidents and Breaches.<\/u> Business Associate will promptly report to Covered Entity\u2019s Privacy Officer and\/or Security Officer, either in person or by telephone at a number to be provided by Covered Entity and in writing, any Breach or Security Incident that has or may result in the unauthorized use or disclosure of Covered Entity\u2019s PHI, and in no case later than 48 hours from the date of actual or constructive discovery by Business Notwithstanding the foregoing, the parties acknowledge the ongoing existence and occurrence or attempts of Unsuccessful Security Incidents (as defined below) for which no additional notice to Covered Entity will be required. Unsuccessful Security Incidents means, without limitation, pings and other broadcast attacks on Business Associate\u2019s firewall, port scans, unsuccessful logon attempts, denial of service attacks, and any combination of the above, so long as no incident results in unauthorized access, use, or disclosure of Covered Entity\u2019s PHI.<\/li>\n
                          2. In accordance with 45 F.R. \u00a7164.402, any acquisition, access, use or disclosure of PHI in a manner not permitted under the Privacy Rule is presumed to be a Breach. For purposes of this Agreement, a Breach will be deemed discovered by Business Associate as of the first day on which the Breach is actually known to any person, other than the individual committing the Breach, that is an employee, officer, or other agent of Business Associate, or if the Breach should reasonably have been known to Business Associate to have occurred, including but not limited to notification of a Breach provided to Business Associate by a Subcontractor. Business Associate will take all commercially reasonable steps (e.g., audits, hotlines, technological tools, etc.) to allow it to discover Breaches and Security Incidents involving Covered Entity\u2019s PHI.<\/li>\n
                          3. No Delay for Risk <\/u> Business Associate will not delay Breach or Security Incident reporting on the basis of a pending determination of whether the incident may result in a low probability that Covered Entity\u2019s PHI was compromised under the Breach Notification Laws. Covered Entity has the sole right to make any and all risk assessment determinations, and Business Associate will cooperate with investigations if requested by Covered Entity in order for Covered Entity to comply with its obligations under HIPAA.<\/li>\n
                          4. Assistance and Cooperation<\/span>. Business Associate will cooperate and provide Covered Entity with information required for Covered Entity to determine whether an incident is a Security Incident or Breach and provide the notification required to fully comply with the Breach Notification Laws. Business Associate will provide to Covered Entity, at Business Associate\u2019s sole cost, administrative support and other services and resources requested by Covered Entity in order to furnish written notices to individuals affected by the Breach and otherwise comply with the Breach Notification Laws. Business Associate will reimburse Covered Entity for all reasonable and actual costs and expenses (e.g., postage, supplies, administrative staff time, reporting to news outlets, etc.) Incurred by Covered Entity in its efforts to comply with the Breach Notification Laws.<\/li>\n
                          5. Responsibility for Failures to Discover or Report <\/u> Notwithstanding anything to the contrary set forth in the Services Agreement(s), Business Associate will indemnify, defend, and hold harmless Covered Entity and each of its affiliates and their respective officers, directors, employees and agents (Covered Entity Indemnitees) from and against any and all penalties, claims, losses, liabilities, damages, costs and expenses including reasonable attorneys\u2019 fees and expenses incurred by Covered Entity Indemnitees arising out of or in connection with Business Associate\u2019s negligent failure to: (a) discover a Breach, (b) timely notify Covered Entity of a Breach that is known or should have been known to Business Associate or (c) otherwise comply with Business Associate\u2019s obligations under the Breach Notification Laws and this Agreement. Any limitation of liability provision set forth in the Services Agreement(s) will not apply to Business Associate\u2019s indemnification obligations set forth above.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n
                          6. Requested Restrictions.<\/u> Business Associate acknowledges that Covered Entity is required under HIPAA to comply with an individual\u2019s requested restriction regarding his or her PHI if (unless the disclosure is otherwise required by law):
                              \n
                            1. the disclosure is to a health plan only for purposes of carrying out payment or Health Care Operations (but not treatment), and<\/li>\n
                            2. Covered Entity\u2019s PHI pertains solely to a Health Care item or service for which Covered Entity has been paid out-of-pocket in full by the individual or the individual\u2019s representative.Business Associate will comply with any requested restriction that applies to Business Associate\u2019s further use or disclosure of Covered Entity\u2019s PHI and of which Business Associate is made aware.<\/li>\n<\/ol>\n<\/li>\n
                            3. Availability of Information to Covered Entity.<\/u> Business Associate will make information available to Covered Entity that it requires to fulfill its obligations to provide access to, provide a copy of, and account for disclosures with respect to Covered Entity\u2019s PHI pursuant to HIPAA, including, but not limited to, 45 CFR 164.524, and make available PHI maintained in an electronic designated record set in an electronic form and format as requested by an individual if readily producible. Nothing in this provision precludes or limits Business Associate\u2019s obligations under applicable law, specifically with respect to the provision of individuals\u2019 access of PHI and an accounting of disclosures of their PHI.<\/li>\n
                            4. Amendment of PHI.<\/u> Business Associate will make Covered Entity\u2019s PHI available to Covered Entity as Covered Entity may require to fulfill Covered Entity\u2019s obligations to amend Covered Entity\u2019s PHI pursuant to HIPAA, including, but not limited to, 45 CFR \u00a7164.526, and Business Associate will, as directed by Covered Entity, incorporate any amendments to Covered Entity\u2019s PHI into copies of the PHI maintained by Business Nothing in this provision precludes or limits Business Associate\u2019s obligations under the law, specifically with respect to the amendment of Covered Entity\u2019s PHI by Business Associate.<\/li>\n
                            5. Business Associate\u2019s <\/u> Business Associate will not transmit Covered Entity\u2019s PHI to any Subcontractor or prospective Subcontractor except as otherwise provided herein. In accordance with HIPAA, Business Associate will enter into a written Subcontractor agreement (Subcontractor Agreement) with any Subcontractor that creates, receives, maintains, or transmits Covered Entity\u2019s PHI on behalf of Business Associate. In the event that Business Associate knows of a pattern of activity or practice of a Subcontractor that constitutes a material breach or violation of the Subcontractor\u2019s obligation under the Subcontractor Agreement or other arrangements, Business Associate will take reasonable steps promptly to cure the breach or end the violation, as applicable, and, if those steps are unsuccessful, terminate the Subcontractor Agreement or other arrangements, if feasible. The Subcontractor Agreement will contain the same restrictions and conditions that apply to Business Associate under this Agreement.<\/li>\n
                            6. Internal Practices.<\/u> Business Associate will make its internal practices, books and records relating to the use and disclosure of Covered Entity\u2019s PHI available to the HHS for purposes of determining Covered Entity\u2019s compliance with HIPAA.<\/li>\n
                            7. Accounting of <\/u> Business Associate will maintain and make available documentation as required under \u00a7 164.528 of the Privacy Rule to allow Covered Entity to respond to an individual\u2019s request for an accounting of disclosures by Business Associate. Business Associate will provide necessary information for Covered Entity to respond to an individual\u2019s request for an accounting of disclosures as required by 45 C.F.R. \u00a7 164.528, as modified by HIPAA and its implementing accounting of disclosure rules and regulations.<\/li>\n<\/ol>\n<\/li>\n
                            8. State Law.<\/u> Business Associate will comply with any provision or requirement concerning privacy or security of information under any State law that is more stringent than a similar provision or requirement under HIPAA and this Agreement.<\/li>\n
                            9. Audits, Inspection and <\/u> Covered Entity may, upon reasonable notice, inspect the facilities, systems, books and records of Business Associate and its Subcontractors, and Business Associate will cooperate, and cause its Subcontractors to cooperate, with and respond to audit requests designed to confirm compliance with HIPAA by Business Associate in order to monitor compliance with this Agreement. Business Associate will promptly remedy any violation of any term of this Agreement and notify Covered Entity of the outcome.<\/li>\n
                            10. Termination<\/u>
                                \n
                              1. Noncompliance. If either Party notifies (Notifying Party) the other Party regarding an activity or practice that constitutes a material breach or violation of the other Party\u2019s obligation under this Agreement, HIPAA or any other applicable laws concerning the privacy and security of Health Information, and the other Party does not cure the breach or end the violation, as applicable, within a reasonable time frame as determined by the Notifying Party in its sole discretion, the Notifying Party is permitted to terminate this Agreement and the Services Agreement(s). This remedy is not intended to, and does not limit, any other remedy which may be available to the Notifying Party under the Services Agreement(s), this Agreement, or as a matter of law.<\/li>\n
                              2. Return of Covered Entity\u2019s PHI. Upon termination of the Services Agreement(s) for any reason, Business Associate will return to Covered Entity or destroy all of Covered Entity\u2019s PHI that Business Associate or any of its Subcontractors maintains in any form, and Business Associate and its Subcontractors will retain no copies of the PHI. If return or destruction is not feasible, Business Associate agrees to continue to extend the protections of this Agreement to the information, and limit further use and disclosure of Covered Entity\u2019s PHI to those purposes that make the return or destruction of the PHI infeasible, and similarly require any of its Subcontractors to extend those protections and limit further use and disclosure of Covered Entity\u2019s PHI, as applicable.<\/li>\n<\/ol>\n<\/li>\n
                              3. Indemnification.<\/span> Each Party shall defend, indemnify and hold harmless the other Party and their affiliates, directors, officers, employees and agents from and against any claim, cause of action, liability, damage, cost or expense (including reasonable attorneys\u2019 fees) arising out of or relating to any loss, Security Incident, Breach or other non-permitted use or disclosure of PHI, failure to safeguard ePHI, or other breach of this Agreement by that Party or any affiliate, director, officer, employee, or Subcontractor of each Party. The exclusions and limits of liability, if any, provided in the Covered Entity – Business Associate Contract(s) shall apply in the event of a breach of this Business Associate Agreement or with respect to Business Associate\u2019s indemnification obligations.<\/li>\n
                              4. Amendment; Waiver.<\/span> The Parties acknowledge that State and federal laws relating to electronic data security and privacy are evolving and that amendment of this Agreement may be required to ensure compliance with developments in the applicable laws. The Parties specifically agree to take necessary action to implement the standards and requirements of HIPAA and other applicable laws relating to the security or confidentiality of PHI, including promptly amending this Agreement, upon the request of either Party, to comply with the standards and requirements of HIPAA or other applicable laws. Either Party may terminate the Services and Services Agreement(s) upon 30 calendar days\u2019 written notice in the event that the other Party does not promptly enter into negotiations to amend this Agreement to provide appropriate assurances regarding the safeguarding of PHI.<\/li>\n
                              5. No Third-Party Beneficiaries.<\/span> Nothing express or implied in this Agreement confers upon any person other than Covered Entity, the Covered Entity Affiliates and Business Associate and their respective heirs, representatives, successors and assigns, any rights, remedies, obligations or liabilities whatsoever, whether as creditor beneficiary, donor beneficiary or otherwise.<\/li>\n
                              6. Miscellaneous.\n
                                  \n
                                1. Entire Agreement<\/u><\/em>.<\/u> This Agreement supersedes all prior Business Associate Agreements between Covered Entity and Business Associate and contains the entire understanding and agreement between the Parties.<\/li>\n
                                2. Governing Law<\/u><\/em>.<\/u> This Agreement is to be construed in accordance with and governed by the laws of Florida (Marion County) without regard to conflicts of laws principles.<\/li>\n
                                3. Binding Effect<\/u><\/em>.<\/u> This Agreement is binding upon, and inure to the benefit of, each Party hereto and their respective successors and assigns.<\/li>\n
                                4. Notices<\/u><\/em>.<\/u> All notices, demands and other communications to be made pursuant to this Agreement (Notice) must be given in writing and will be deemed to have been duly given if personally delivered or sent by confirmed facsimile transmission, recognized overnight courier service which provides a receipt against delivery, or certified or registered mail, postage prepaid, return receipt requested or sent via e- mail, to the other Party at the address set forth in this  Agreement.
                                  Covered Entity Address for Notices:
                                  <\/u>Fax:
                                  E-mail:
                                  Business Associate Address for Notices: <\/u>
                                  101 NE 2nd Street, Ocala, Florida 34470
                                  Fax:
                                  E-mail:<\/li>\n
                                5. Preservation of Rights<\/u><\/em>.<\/u> No delay on the part of any Party in exercising any right, power or privilege hereunder will operate as a waiver thereof, nor will any waiver on the part of any Party of any right, power, or privilege, nor any single or partial exercise of any right, power, or privilege, preclude any further exercise thereof or the exercise of any other right, power or privilege. The rights and remedies set forth in this Agreement are cumulative and are not exclusive of any rights or remedies that any Party may otherwise have at law, in equity or otherwise.<\/li>\n
                                6. Provisions Severable<\/u><\/em>.<\/u> The provisions of this Agreement are independent of and severable from each other. No provisions will be affected or rendered invalid or unenforceable by virtue of the fact that, for any reason, any one or more of any of the provisions hereof may be invalid or unenforceable in whole or in part.<\/li>\n
                                7. Interpretation<\/u><\/em>.<\/u> The Parties agree that any ambiguity in this Agreement will be resolved in favor of a meaning that complies and is consistent with HIPAA.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                                      Terms and Conditions Scope of Services: Client has contracted Provider to conduct call center services. It is always agreed that Provider shall act and perform services only as an independent contractor and not as a partner or an agent of Client. Client shall not use Provider services for any illegal or illegitimate purpose, […]<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/pages\/16027"}],"collection":[{"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/comments?post=16027"}],"version-history":[{"count":50,"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/pages\/16027\/revisions"}],"predecessor-version":[{"id":16500,"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/pages\/16027\/revisions\/16500"}],"wp:attachment":[{"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/media?parent=16027"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}