{"id":14274,"date":"2022-04-20T18:03:31","date_gmt":"2022-04-20T18:03:31","guid":{"rendered":"https:\/\/ansafone.com\/?p=14274"},"modified":"2022-05-13T18:06:18","modified_gmt":"2022-05-13T18:06:18","slug":"why-patients-appreciate-a-dental-answering-service","status":"publish","type":"post","link":"https:\/\/ansafone.com\/why-patients-appreciate-a-dental-answering-service\/","title":{"rendered":"Why Patients Appreciate a Dental Answering Service"},"content":{"rendered":"

In any healthcare related industry such as dental practices, ensuring the patients\u2019 needs come first is dire in establishing a reputable name that people trust. At all hours of the day and night, people may need emergency assistance as well as guidance on how to find that assistance. There is also the possibility of running into high volume call days, where staff may not be able to keep up with the busy phone lines. A dental scheduling service provided by a Contact Center could be a save-all when it comes to running a successful practice.\u00a0<\/span><\/p>\n

With friendly representatives available 24\/7, patients\u2019 needs are immediately taken care of. As an end result, patients will likely have positive experiences that keep them returning for care. Having the ability to quickly schedule appointments at ease is a feat every dental practice should strive for. With an excellent communication system in place, repeat visits are sure to ensue. This leads to increased revenue and overall patient satisfaction.<\/span><\/p>\n

The Downfall of Missed Opportunities<\/b><\/h2>\n

Reducing the number of missed appointments can be aided by utilizing Contact Center reminder services. Ultimately, it\u2019s up to the patient to make the appointment, but having call agents who can remind them of these dates is helpful. With a secured database of information and appointment setting calendars, representatives can suggest patients schedule appointments ahead while they have them on the line. There may be an appointment slot that opened up that wasn\u2019t there before. Call agents will be able to see this and work to fill the slot.\u00a0<\/span><\/p>\n

According to recent data, missed healthcare appointments cost healthcare providers roughly $150 billion a year. For a dental practice that\u2019s on the rise, preventing missed opportunities is crucial. Contact Centers work closely with dentists and providers to understand the nature of the industry and understand what works. By implementing an answering service, dental practices can save money while also having operations that run efficiently. The main goal is to never let a call go unanswered. This will set the practice apart from the rest of its competitors.<\/span><\/p>\n

Service Flexibility Options<\/b><\/h2>\n

There are a variety of options to consider when selecting a dental answering service. These will vary based on the different needs of certain practices. Also worth noting, needs may change as volumes continue to grow. Some of the most helpful options include:<\/span><\/p>\n

    \n
  • After-Hours Answering Services<\/b>: With this service, patients won\u2019t ever have to experience the frustration of calling an office to schedule their appointment, only to find that it\u2019s closed.<\/span><\/li>\n
  • Round-the-Clock Dental Scheduling Service<\/b>: This is especially helpful when a practice may not have enough regular staff to handle high volumes of calls. Again, preventing missed calls is key!<\/span><\/li>\n<\/ul>\n

    Whether it\u2019s appointment setting or simply ensuring friendly patient communication channels, dental practices can greatly benefit from outsourcing with a Contact Center. All the while, it can rest assured that operations are fully HIPAA-compliant to protect every patients\u2019 privacy.<\/span><\/p>\n

    About Ansafone Contact Centers<\/b><\/h2>\n

    Ansafone Contact Centers is an award-winning BPO provider with 50 years of world-class customer experience and brand care. We are a national call center with omnichannel services, fully equipped to help you with your business and with any special circumstances.<\/span><\/p>\n

    Please request a quote or call 800-510-0514 to learn more about our custom solutions for creating exceptional customer service experiences for your clients. We\u2019re happy to offer insight into what your customers seek from your company\u2019s language offerings and tailored customer solutions.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

    In any healthcare related industry such as dental practices, ensuring the patients\u2019 needs come first is dire in establishing a reputable name that people trust. At all hours of the day and night, people may need emergency assistance as well as guidance on how to find that assistance. There is also the possibility of running […]<\/p>\n","protected":false},"author":6,"featured_media":14275,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[53,43,51,64,61,56],"tags":[9,235,58,36,149,322,321,323],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/posts\/14274"}],"collection":[{"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/comments?post=14274"}],"version-history":[{"count":1,"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/posts\/14274\/revisions"}],"predecessor-version":[{"id":14276,"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/posts\/14274\/revisions\/14276"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/media\/14275"}],"wp:attachment":[{"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/media?parent=14274"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/categories?post=14274"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/tags?post=14274"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}