{"id":3998,"date":"2022-06-27T07:58:39","date_gmt":"2022-06-27T07:58:39","guid":{"rendered":"http:\/\/ansafone.com\/?p=3998"},"modified":"2022-06-28T10:36:36","modified_gmt":"2022-06-28T10:36:36","slug":"how-our-omnichannel-call-center-solutions-will-help-you","status":"publish","type":"post","link":"https:\/\/ansafone.com\/how-our-omnichannel-call-center-solutions-will-help-you\/","title":{"rendered":"How Our Omnichannel Call Center Solutions Will Help You"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">An outsourced <\/span><span style=\"font-weight: 400;\">omnichannel call center<\/span><span style=\"font-weight: 400;\"> is a great option when you have too many incoming and outgoing calls and not enough time. An <\/span><span style=\"font-weight: 400;\">omnichannel call center<\/span><span style=\"font-weight: 400;\"> can answer your customers\u2019 questions without interfering with your day-to-day operations. You want to build a rapport with your customers and create a relationship. No company wants to leave customers on hold while you help the customers in your store. There are just not enough hours in the day to help your current customers while still gaining new ones. So an <\/span><span style=\"font-weight: 400;\">omnichannel call center<\/span><span style=\"font-weight: 400;\"> may be a cost-effective solution for you.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ansafone Contact Centers offers a fresh approach as an <\/span><a href=\"https:\/\/ansafone.com\/contact-center-services\/multi-channel-contact-center-services\/\"><span style=\"font-weight: 400;\">omnichannel call center<\/span><\/a><span style=\"font-weight: 400;\">. We act like you! When your customers contact us, they feel like they are talking to you. That is because we act as an extension of your company. Our skilled agents offer them a level of customer service that is professional. This means your customers will be pleased to know they are valued and cared for by your company.<\/span><\/p>\n<p><span style=\"color: #000000; font-size: 18pt;\"><strong>What Does Omnichannel Mean?<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Omnichannel is a cross-channel strategy that organizations use to streamline their services. It\u2019s also regularly used in e-commerce and marketing. Communication channels and their supporting resources work together. In other words, an omnichannel can operate across many different areas of business.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With Ansafone, an omnichannel allows customers seeking support to seamlessly, whether that\u2019s:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Phone calls<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Video calls<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">SMS<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Live chat<\/span><\/li>\n<\/ul>\n<h2><span style=\"color: #000000; font-size: 18pt;\"><strong>How Live Chat Can Work For You<\/strong><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">First of all, we use an omnichannel communication approach to ensure you stay connected to your customers to give them the best customer service. Our overflow call center services include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">phone<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">email management<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">live chat<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">social media monitoring,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">IVR, or Interactive Voice Response<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Also, our expertise spans multiple industries, including healthcare, retail, and more. Furthermore, our company specializes in customer service, tier 1 technical support, sales conversion, and program enrollment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We use an Interactive Intelligence platform technology for inbound, outbound, email, and chat services. Having the proper training means that our company has evolved and adapted to changing technology. Agents who are expertly trained in dealing with multiple issues or emotional callers handle customer service demand and contact center processes. This allows our contact center to be up with the times and break into new markets and keep our clients. Succeeding at the forefront of omnichannel customer service options means we can offer:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">chat services<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">email management<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">social media support<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">inbound and outbound call center services in a variety of industries<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Finally, our company was recently awarded the MVP Quality and Top 50 Teleservices Agencies awards from TMC\u2019s CUSTOMER magazine. Also, we were ranked on Inc 5000\u2019s list of fastest-growing privately held companies. Our company is known in the US. to work diligently with your company to ensure brand care, flexibility, responsiveness, and fast delivery as a priority. We do more than most <\/span><span style=\"font-weight: 400;\">omnichannel call centers<\/span><span style=\"font-weight: 400;\">, and it shows in our approach to customer service and our core values as a company. <\/span><a href=\"https:\/\/ansafone.com\/\"><span style=\"font-weight: 400;\">As your partner<\/span><\/a><span style=\"font-weight: 400;\">, we can help to build your reputation. <\/span><a href=\"https:\/\/ansafone.com\/contact-us\/\"><span style=\"font-weight: 400;\">Hire Ansafone<\/span><\/a><span style=\"font-weight: 400;\"> as your overflow call center, and let us work to build your reputation and rapport with your customers<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>An outsourced omni-channel call center is a great option when you have too many incoming and outgoing calls and not enough time.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[53,61],"tags":[36,48,73],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/posts\/3998"}],"collection":[{"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/comments?post=3998"}],"version-history":[{"count":4,"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/posts\/3998\/revisions"}],"predecessor-version":[{"id":15183,"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/posts\/3998\/revisions\/15183"}],"wp:attachment":[{"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/media?parent=3998"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/categories?post=3998"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/tags?post=3998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}