{"id":7603,"date":"2021-06-25T21:27:00","date_gmt":"2021-06-26T01:27:00","guid":{"rendered":"https:\/\/ansafone.com\/?p=7603"},"modified":"2021-06-25T21:27:00","modified_gmt":"2021-06-26T01:27:00","slug":"5-ways-a-virtual-receptionist-can-improve-your-bottom-line","status":"publish","type":"post","link":"https:\/\/ansafone.com\/5-ways-a-virtual-receptionist-can-improve-your-bottom-line\/","title":{"rendered":"5 Ways a Virtual Receptionist Can Improve Your Bottom Line"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">A company\u2019s receptionist performs valuable duties such as fielding important phone calls and scheduling appointments. Having a skilled receptionist is a must for a company to stay organized and succeed. However, utilizing a virtual receptionist rather than an in-house receptionist can improve your company\u2019s bottom line.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A virtual receptionist will perform the same duties as an in-house receptionist without requiring additional training, pay, or space. They will work more effectively and efficiently while allowing your employees to stay focused and on task.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By using a call center\u2019s virtual receptionist services, you can improve your company&#8217;s gains. Below are five ways a virtual receptionist can help your business\u2019s bottom line.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">A Virtual Receptionist Does Not Require a Salary<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">By using a virtual receptionist through a contact center, you avoid hiring a receptionist as part of your in-house staff. This saves you a great deal of money on your receptionist\u2019s salary and benefits.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You will avoid paying for a receptionist\u2019s salary or hourly rate.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You will avoid paying for a receptionist\u2019s employee benefits.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You will avoid paying taxes on an employed receptionist.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Outsourcing a contact center for virtual receptionist services will greatly benefit your company in the long term. Every W2 employee on staff requires an hourly or salaried pay rate plus employer-provided benefits and employer-required taxes. A virtual receptionist would cost a fraction of that total.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">You Receive 24\/7 Service Without Overtime Costs<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">A virtual receptionist provides live answering services at all hours through their contact center. As a business owner, you can benefit from an increase in available hours without the need for in-house employee overtime or overnight shift pay increases.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This not only benefits your company but your customers as well. When a customer\u2019s call can be answered at any time of day, they are more likely to develop brand loyalty. Your customers will feel as though they can rely on your company to provide solutions to their needs at all times.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">You Save on Employee Training Costs<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Virtual receptionists do not require in-house training, which can cost the company money and time. Proprietary training materials, seminars, and company-paid hours add up for each new employee hired. Eliminating the need for an in-house receptionist saves money on the training front.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A virtual receptionist will use their own equipment, including hardware and software. They will not have to train on your company\u2019s items.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A virtual receptionist will not require that another employee spend time training them.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">A contact center\u2019s virtual receptionist will already be highly trained and skilled in receptionist duties and will quickly learn your business\u2019 needs and processes. Any additional add-ons can be implemented easily.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">You Will Save on Company Overhead Costs<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Each employee hired as in-person staff adds to overall overhead costs. Overhead costs for a business include, but are not limited to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Utilities like water, electricity, and gas<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Office space rent, desk, phone, and computer<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Insurance and legal fees<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">When you opt for a virtual receptionist, you will pay zero in-house overhead costs. Your virtual receptionist will work in a separate location.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">There Will Be Less Wasted Time and More Productivity<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">In a large company, many phone calls come in at all times. Employees across all departments may be required to answer calls when the volume becomes overwhelming. Additionally, all employees fielding calls are losing productivity and time on priority tasks. A virtual receptionist can help with this issue.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Taking the time to answer phone calls pulls your employees\u2019 focus away from their main duties. Distractions increase the time it takes to get back on track.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A receptionist is trained in fielding calls with ease and efficiency. Employees not trained in these tasks may struggle. This can lead to calls lasting longer than necessary and frustrated callers getting transferred several times.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Priority tasks fall by the wayside when calls continue to come in.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Time wasted on the phone drains your business\u2019s productivity. The loss of time and the added distractions add up to waste company money. A virtual assistant, however, is dedicated to fielding calls. They can improve efficiency and save the company money.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">About Ansafone Contact Centers<\/span><\/h2>\n<p>Ansafone Contact Centers is an award-winning BPO provider with 50 years of world-class customer experience and brand care. We are a national call center with omnichannel services, fully equipped to help you with your business and with any special circumstances.<\/p>\n<p>Please request a quote or call 800-510-0514 to learn more about our custom solutions for creating exceptional customer service experiences for your clients. We\u2019re happy to offer insight into what your customers seek from your company\u2019s language offerings and tailored customer solutions.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A company\u2019s receptionist performs valuable duties such as fielding important phone calls and scheduling appointments. Having a skilled receptionist is a must for a company to stay organized and succeed. However, utilizing a virtual receptionist rather than an in-house receptionist can improve your company\u2019s bottom line.\u00a0 A virtual receptionist will perform the same duties as [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":7604,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[53,45,51],"tags":[9,161,36,71,72,48,73,41,193],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/posts\/7603"}],"collection":[{"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/comments?post=7603"}],"version-history":[{"count":0,"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/posts\/7603\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/media\/7604"}],"wp:attachment":[{"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/media?parent=7603"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/categories?post=7603"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/tags?post=7603"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}