{"id":9340,"date":"2022-01-17T17:17:37","date_gmt":"2022-01-17T22:17:37","guid":{"rendered":"https:\/\/ansafone.com\/?p=9340"},"modified":"2022-03-10T17:58:08","modified_gmt":"2022-03-10T17:58:08","slug":"contact-center-support-agents-make-healthcare-services-convenient","status":"publish","type":"post","link":"https:\/\/ansafone.com\/contact-center-support-agents-make-healthcare-services-convenient\/","title":{"rendered":"Contact Center Support Agents Make Healthcare Services Convenient"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">As the world continues to adjust to new norms amid the ongoing global health pandemic, the healthcare industry has been tasked with finding ways to successfully manage an increase in demand for services. Ensuring high standards are met is crucial now more than ever. With an unwavering workload, businesses and organizations in the medical industry are facing major challenges. Whether it\u2019s dealing with understaffing or simply trying to organize a backlog of patient data, using live agents as a resource can help free up time for employees and management to handle important tasks at hand.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Those seeking services in this category are oftentimes dealing with sensitive issues or even health-related problems. Can you imagine being redirected through an automated system over and over while not feeling well? Instead of navigating through a roadmap of prompts, patients generally prefer to speak directly with a professional who can guide them to the solutions they are after. Luckily, partnering with a contact center that offers live agent support for healthcare services can prevent these time consuming situations from arising. When it comes to the healthcare industry, it\u2019s important to make sure individuals are assisted with care. <\/span><\/p>\n<h2><b>Ways Live Agents Can Help Members<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">There is little room for error when it comes to medical servicing. The right contact center will train their staff to an expert level to ensure the needs of members are met. Maybe the caller is looking for an on-call nurse, or they have time-sensitive questions regarding membership eligibility. No matter what the issue may be, professionally trained quality care representatives can navigate callers and find solutions for those inquiries with ease.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Healthcare answering services can provide 24\/7 live agents who can conveniently assist members at any time of the day or night.\u00a0 There are a variety of situations that a live agent may be faced with in the healthcare services industry. Let\u2019s explore some ways in which a representative may help:<\/span><\/p>\n<ul>\n<li><strong>Benefits available based on the member\u2019s plan<\/strong><\/li>\n<li style=\"font-weight: 400;\"><strong>Benefit changes<\/strong><\/li>\n<li style=\"font-weight: 400;\"><strong>Literature requests<\/strong><\/li>\n<li style=\"font-weight: 400;\"><strong>Coverage plans<\/strong><\/li>\n<li style=\"font-weight: 400;\"><strong>Membership eligibility<\/strong><\/li>\n<li style=\"font-weight: 400;\"><strong>Event notifications and registration<\/strong><\/li>\n<li style=\"font-weight: 400;\"><strong>Enrollment procedures and time periods<\/strong><\/li>\n<li style=\"font-weight: 400;\"><strong>Products available<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">With the help of live agents, memorable customer experiences are created that then increase overall retention. When a patient contacts an organization, they are entrusting highly-trained medical agents to assess their needs and provide care. In the expansive industry of healthcare, building credibility as a quality provider is crucial in maintaining a brand. Trust means everything to patients, that\u2019s why the right contact center can deliver results with its live agents.\u00a0<\/span><\/p>\n<h2><b>About Ansafone Contact Centers<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Ansafone Contact Centers is an award-winning BPO provider with 50 years of world-class customer experience and brand care. We are a national call center with omnichannel services, fully equipped to help you with your business and with any special circumstances.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Please request a quote or call 800-510-0514 to learn more about our custom solutions for creating exceptional customer service experiences for your clients. We\u2019re happy to offer insight into what your customers seek from your company\u2019s language offerings and tailored customer solutions.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>As the world continues to adjust to new norms amid the ongoing global health pandemic, the healthcare industry has been tasked with finding ways to successfully manage an increase in demand for services. Ensuring high standards are met is crucial now more than ever. With an unwavering workload, businesses and organizations in the medical industry [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":10784,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[53,45,51,56],"tags":[288,9,235,284,36,149,66,299,300,301,80,302],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/posts\/9340"}],"collection":[{"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/comments?post=9340"}],"version-history":[{"count":3,"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/posts\/9340\/revisions"}],"predecessor-version":[{"id":11392,"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/posts\/9340\/revisions\/11392"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/media\/10784"}],"wp:attachment":[{"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/media?parent=9340"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/categories?post=9340"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ansafone.com\/wp-json\/wp\/v2\/tags?post=9340"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}