Psst… Are you looking for a new career and professional growth? Do you want to be recognized for a job well done? Are you looking for competitive wages and affordable benefits?
Then we’re looking for you!
Ansafone is Growing Again And Currently Seeking Rock Stars. Be a Rock Star in our professional environment that provides no sales, telemarketing, commission or quota work. We simply provide amazing Customer Service.
Who We’re Looking For:
Ansafone Contact Centers is seeking a Quality Position- Entry Level to join our growing call center team in Renton. You must be able to work independently and have your pulse on our customer interactions. The ideal candidate will be self-motivated with a strong attention to detail and an analytical mind. The Quality position is responsible for ensuring accurate and prompt evaluation, analysis and reporting of activities according to the organization’s policies, procedures and key performance indicators. Compensation for this role is $17.60 hourly.
Responsibilities Include, But Are Not Limited To:
Daily monitoring of and reporting on the Quality (accuracy, completeness, timeliness, efficiency & effectiveness) of the following business processes or areas of operation:
- Customer Call, Chat, Email Handling
- Processing written correspondence from customers
- In-person interactions with customers and Process compliance at Walk-in Centers
- Image Review
- Processing of customer payments.
- Assists the Quality Manager and Quality Supervisor, as directed.
Things that Should be in Your Background:
- High school diploma or GED.
- One (1) year of solid experience in the areas of customer service, transaction processing, and data analysis
- Good work ethics and attitude
- Strong sense of integrity, professionalism (tact), responsibility and accountability
- Can handle project information with appropriate confidentiality and due diligence
- Ability to work with minimal supervision
- More than 2 years of solid experience in tolling operations particularly in quality management
- Knowledge of and proficiency in Microsoft Excel, Word and PowerPoint
- Basic to intermediate knowledge of and proficiency in Visio.
About Ansafone Contact Centers
We are a call center that has been in business for over 40 years and focused on making a difference in people’s lives every day. Our U.S.-based call centers operate 24/7/365 supporting a variety of industries including Healthcare, Education, Local and State Government Entities and has been in business since 1970. Ansafone Contact Centers is a Business Processing Outsourcing company and partners with Fortune 500 companies and government entities.
Please Fill Out the Application Below
Willie Jones Recruiter and HR Coordinator
For any additional questions and concerns please contact our Corporate recruiter at
(352) 368- 0932 or for the fastest response come to the office anytime between 9am- 3pm at 101 NE 2nd St Ocala, Fla 34470.