Bilingual Services

Bilingual Contact Center Services

With our world becoming more diverse and international, it’s critical that language translation is available. Ansafone offers bilingual Spanish and English translations for our client base. By expanding and accommodating Spanish-speaking customers, this can serve as a huge value-add to businesses that want to expand into the Latino market.

At Ansafone, we make our calls seamless by providing language translations to help expedite calls and emergency calls. Our bilingual call center have highly- trained employees that can help with medical, doctor appointments, place orders, and essentially, provide in-depth problem-solving , tech support, and more.

Full Fluency in the Spanish language is a highly critical role when it comes to relieving complexities and struggles of any language barriers. In some cases, like medical cases, a call can be a life or death situation where the proper translation in relaying prescription translations can strongly affect a person’s health.

At the front-end, we assure that the caller that needs Spanish translation be put in the queue immediately to match with a fluent and coherent Spanish-speaking translator to be accurate and fully understandable to the client.

We are happy to provide this bilingual answering service with utmost care and professionalism.

Currently, we only provide Spanish- speaking translations.

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Ready to outsource your customer care with IVR solutions?

Get in touch with us today, and an Ansafone call center IVR account executive will get right back to you. We’ll help you develop a smart application that’s customized to your business operations. Contact Ansafone at (800) 510-0514. You’ll soon discover how you can leverage the latest IVR technology to enhance your customer care experiences.

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."
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