Outbound Call Center Services
Meeting Your BPO Needs Around the Globe for 50 Years
Ansafone Outbound Call Center Services
Looking for an outbound call center to help you meet your organization’s goals, increase sales, save you money, and expand your business? You’ll need an experienced outbound BPO service that knows how to adapt to your company’s needs and treat your customers right.
What Is an Outbound Call Center?
In an outbound center, we don’t take calls from customers—instead, our agents call the customer. Outbound services traditionally include telemarketing, sales, surveys, and customer retention calls. Many of our clients combine outbound services with inbound call center services to provide a fully-outsourced contact center team.
Make a Great Impression
We take our job seriously as an extension of your business, and our goal is to partner with you as seamlessly as possible. We train our outbound call center technicians to always represent your business in the best light. Our specialties include everything from traditional telemarketing to social media services.
Our Outbound Call Center Agents
At Ansafone, we make sure our technicians are thoroughly trained and skilled in customer service. Not only are they polite and friendly when representing your business, but they know how to ask the right questions, figure out the customer’s needs, present offers, close deals, and more, depending on the particular service you hire us to do. Discover what outsourcing can do for your organization!
Our Outbound BPO Services
Need a proven method for making your products or services accessible to a wide audience? Consider telemarketing. Ansafone’s telemarketing services take the job off your hands. Our professional telemarketing agents will handle all the outbound calls for you, generating interest in your products or services while gathering information and generating leads. While we make the cold calls, present your business to your target audience, and work on driving sales, you and your internal team can focus on core business tasks.
Sales and New Customer Acquisition
Even in today’s world, where customers can buy products or services with a few clicks, sales calls are still one of the best ways to acquire new customers. With a knowledgeable telesales agent at the other end of the line, your customers can learn more about your company, develop a favorable impression of your brand, and be guided through the buying process in a way that’s simple and easy to understand. Our sales and new customer acquisition services are designed to convert opportunities into real business for your organization.
Customer Satisfaction Surveys
Phone customer satisfaction surveys are a helpful way to measure your business’s success. Phone surveys are a great follow-up to online surveys, and they provide an increasingly-rare opportunity for one-on-one personal contact with customers or clients. Are you meeting or surpassing your customers’ expectations? What are your areas for growth and improvement? With well-designed customer satisfaction surveys and friendly call agents who are great at getting customers to open up about their experience, we can help you gather large amounts of valuable data for your business.
Lead generation phone calls are still a part of today’s business world. When you use cold calling for lead generation, you get direct, one-on-one contact with your potential customers. Your customers will get to know your business a little better, and you’ll get to know them, too. We’ve found that experience plays a huge role in the success of cold-calling, and our highly-trained telemarketing agents are excellent at conducting cold calls for lead generation. When you outsource your lead generation to our outbound call center, we’ll help you find new customers with the end goal of increasing sales and growing your business.
Customer Win Back and Retention
Sometimes, old clients seem to drop off the face of the earth. Maybe they’ve moved on to another service provider, or maybe they simply lost your contact information. Other times, there’s a specific situation that might have caused them to leave. No matter why you parted with a former client, our talented call center agents are here to help you try to win them back. And with our customer retention services, we can help you lock down current customers to make sure they don’t leave you high and dry.
Social Media Customer Service
In this day and age, we have so many opportunities for connecting with customers. Telephone and fax are no longer the only options. Social media sites like LinkedIn, Facebook, Twitter, Instagram, and others are statistically a large part of many peoples’ everyday lives, and it only makes sense that customer service would follow. Our social media customer service representatives are here to address customer concerns, share information about your business, and help maintain a great reputation for your brand on social media.
Social Media Monitoring
While social media can be incredibly positive for your business, you can’t control everything that people comment on your social media profiles. However, you can stay actively engaged and be proactive about addressing complaints, removing spam, and connecting with customers in a professional, friendly and positive way. This is a big task, and because the Internet is available 24/7, it’s a never-ending one. Outsource your social media monitoring to Ansafone and you’ll be able to save time and money while maintaining your good reputation online.