Outbound Call Center Services
Meeting Your Call Center Needs Around the Globe for 50 Years
Looking for an outbound call center to help you meet your organization’s goals, increase sales, save you money, and expand your business? You’ll need an experienced outbound Call Center service that knows how to adapt to your company’s needs and treat your customers right.
In an outbound center, we don’t take calls from customers—instead, our agents call the customer. Outbound services traditionally include telemarketing, sales, surveys, and customer retention calls. Many of our clients combine outbound services with inbound call center services to provide a fully-outsourced contact center team.
Lead generation phone calls are still a part of today’s business world. When you use cold calling for lead generation, you get direct, one-on-one contact with your potential customers. Your customers will get to know your business a little better, and you’ll get to know them, too. We’ve found that experience plays a huge role in the success of cold-calling, and our highly-trained telemarketing agents are excellent at conducting cold calls for lead generation. When you outsource your lead generation to our outbound call center, we’ll help you find new customers with the end goal of increasing sales and growing your business.
Sometimes, old clients seem to drop off the face of the earth. Maybe they’ve moved on to another service provider, or maybe they simply lost your contact information. Other times, there’s a specific situation that might have caused them to leave. No matter why you parted with a former client, our talented call center agents are here to help you try to win them back. And with our customer retention services, we can help you lock down current customers to make sure they don’t leave you high and dry.
Phone customer satisfaction surveys are a helpful way to measure your business’s success. Phone surveys are a great follow-up to online surveys, and they provide an increasingly-rare opportunity for one-on-one personal contact with customers or clients. Are you meeting or surpassing your customers’ expectations? What are your areas for growth and improvement? With well-designed customer satisfaction surveys and friendly call agents who are great at getting customers to open up about their experience, we can help you gather large amounts of valuable data for your business.