Frequently Asked Questions

How do I hire a contact center?
Hiring a contact center is easy! Look no further than Ansafone, an award-winning provider with 50 years of world-class customer experience and brand care. To start your next outsourcing project, get a free quote from a trusted Ansafone consultant to discuss which option would work best for you. You can request a quote online (link or call directly 1-800-510-0514.
Is there a contact center near me?
Coast to coast coverage with Ansafone’s outsourced virtual call centers makes no location unobtainable. Looking for a remote service? Call center locations in Santa Ana, California and Ocala, Florida are equipped and ready to take your business to the next level. With 24/7, 365 professionals eager to achieve ultimate customer satisfaction, you can expect Ansafone to go the extra mile while providing the latest outsourced BPO and contact center services available.
What is PCI -compliant and why is this important?
PCI is a council that defines a set of standards for banks and credit card processing from theft of cardholder data and credit information. Ansafone ensures privacy and data security for all client transactions.
What is HIPAA- compliant and why is this important?
HIPAA stands for Health Insurance Portability & Accountability which is a federal law to protect sensitive medical information of patients. It is used in our text messaging and other methods of communication to protect the patient’s medical information from being disclosed without the patient’s consent. Ansafone adheres to all medical standards and regulations to ensure this privacy and protection of our clients.
What core values should I look for when choosing a contact center?
When trusting a contact center to represent your brand, it’s important to take into consideration the core values that defines the company of your choosing. Think partnership. Think transparency. Think culture. Most importantly, you want the agency to have a customer-centric approach. Ansafone’s entire business model is centered around customers. You can be rest assured that Ansafonet will strive to meet customer needs at every point of contact. Other core values that set Ansafone apart include: 1 – Customer Focused 2 – Acts of Kindness 3 – Teamwork 4 – Continuous Improvement 5 – Integrity
Is there a contact center that offers Bilingual agents?
Business is diverse and that’s why language translation is so important. Highly trained employees with the ability to provide in-depth problem solving and tech support gives a brand an extra advantage that can add value to their business, especially ones that seek to expand. Ansafone offers bilingual Spanish and English translations for its client base.
Can a contact center provide social media support?
Absolutely. Skies the limit when it comes to opportunities generated through outsourcing social media management. As we continuously try to keep in this digitally dominated era, making sure your online presence is up to par is crucial for success. Ansafone provides social media support 24/7. With this partnership, you can effortlessly stay on top of your profiles. Social media is a dominating factor when it comes to all aspects of improving and expanding a business.
How can we generate more leads?
Depending on internal bandwidth and budget, increasing high quality leads can be tough. That’s when outsourcing with a contact center comes into play. Consistency through improved communications allows for greater success in dials, all while being cost-effective. Flexibility and easier access to data fuels time efficiency, which is sure to land more leads long-term.
How long have you been in business and do you have any awards for contact center performance in your history?
Ansafone Contact Centers has been in business for over 50 years and has received many awards in the industry. Most recently, Ansafone won the 2019 Excellence in Customer Service Award presented by Business Intelligence Group for creating tailored solutions to answer their clients needs. Other awards include ranking as a 2017 CCW Excellence Awards finalist, recognition as a Contact Center Outsourcing 2017 Elite, and winning the TMC Customer MVP Award in both 2016 and 2013. Also worth noting, Ansafone qualified for Inc. 500, making it one of top 500 companies based on its revenue growth rate.
How can I increase sales?
Sales growth is always at the top of list in business priority. Increasing sales requires goals and operational improvements. A big aspect of ensuring profitability is partnering with an experienced contact center. With a proven track record, Ansafone knows what changes to implement in order for its clients to see results. Whether it’s sales, customer care or generating leads, our team members closely evaluate areas of the business that may need improvement. Technology also plays a major role in increasing efficiencies. With less limitations and increased contacts, sales are sure to climb.
Why isn’t pricing listed on your website?
We here at Ansafone recognizes every clients’ needs are different. Our experienced Sales consultants are here to work with you in learning more about your business and your specific needs for the service so that they can customize a plan that works for you.
How can I reduce contact center costs?
When compared to expensive internal call center operations, outsourcing allows for variable costs. Turn those fixed rates in flexible value by ensuring you are getting what you paid for. With Ansafone Contact Centers, you can expect careful financial analysis that weighs the risks and evaluates the needs of each individual client. We do not charge you for unnecessary services you don’t need. You can expect to get what you pay for!
What key performance metrics do you use to track the quality of your service?
Performance metrics, or indicators, are used to evaluate the progress toward and intended result. In this case, performance measurements are used to evaluate the success of business activity. This keeps objectives at the forefront. The top five performance metrics include: 1 – Revenue per client/member (RPC) 2 – Average Class Attendance (ACA) 3 – Client Retention Rate (CRR) 4 – Profit Margin (PM) 5 – Average Daily Attendance (ADA)
What is cloud technology?
Cloud technology enables our operations and servers to be free from any geographical limit. It is the most advanced technology that allows on-demand availability of computer system resources. Put simply, “the cloud” allows digital resources to be stored and delivered via virtual space. This makes information sharing easy! Additionally, data centers can be made available to many users.
What are the advantages of outsourcing with a contact center?
Partnering with a contact center opens the window of opportunity for increased sales and customer satisfaction, all while minimizing fixed costs. It also creates more flexibility, while allowing your business the adaptability it needs to ensure success. Other advantages include consistency, improved communication, easier access to service data, and time efficiency.
What is a contact center?
A contact center offers omni-channel services that support phone answering calls for businesses and organizations. It works as a vocal communication channel by means of cloud-based operations. Agents are trained to assist clients by providing customer support, inbound and outbound calls, generating leads, tech and product support, processing back-office applications and more. There are three types of contact centers: inbound, outbound, and virtual. An inbound center provides agents who receive calls from customers, while outbound center agents call potential or existing customers. Virtual call centers combine those services with advanced features.

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