Blog & Articles

Introduction to BPO in Healthcare What is BPO in healthcare? Business process outsourcing (BPO) in healthcare refers to the practice of contracting non-clinical and administrative functions to third-party service providers. These services may include billing, coding, claims processing, patient scheduling, data entry, and customer support. Healthcare BPO allows medical facilities, clinics, hospitals, and insurance providers...

Business Process Outsourcing (BPO) experience encompasses a wide range of skills, professional growth opportunities, and industry insights that shape individuals’ careers. As a critical component of modern business operations, BPO companies provide essential services that streamline processes, enhance customer service, and support organizations in achieving operational efficiency. Why BPO Experience Matters BPO experience is essential...

You’ve been on hold for ten minutes. The music is looping, your issue is urgent, and when someone finally answers, they ask you to repeat everything you already said. Sound familiar? Once a frustrating norm in customer service, it’s exactly the kind of experience that today’s consumers no longer tolerate. Businesses now need to reconsider...

At Ansafone Contact Centers, we understand that managing customer interactions effectively is a top priority for businesses—yet maintaining an in-house call center can come at a significant cost. Call center outsourcing costs refer to the financial investment companies make when they partner with an experienced provider to handle their customer communication channels. These channels may...

The business world as we know it is becoming more and more diverse with each changing quarter. Companies shouldn’t limit themselves when it comes to looking towards the future. The national landscape lays the groundwork for the international playing field. That’s why businesses need to ensure they are equipped to support customers from across the...

Why do businesses need contact centers? Well, providing excellent customer service is crucial in establishing a brand that people can trust. If a company is stretched thin, it most likely cannot financially afford the latest technology. On top of that, it most likely doesn’t have enough agents to handle instances of high call volumes, which...

It’s no secret anymore. Those in business have come to understand that meeting the needs of customers and ensuring positive service experiences becomes the cement to a company’s foundation. Customer service is a crucial aspect to success and now it’s become one of the most competitive areas in business operations. The question is: which company...

When operating a business, it’s all about figuring out effective solutions to problems and efficient strategies for success. Managing orders, juggling employee relations and ensuring customers are being well taken care of can prove to be quite the juggling game. What shouldn’t be a gamble in all of this is the level of customer service...

As a business, when you look for a full-service contact center or are in needs of a cost-effective solutions for bettering operations and expanding your reach, flexibility should be high on the list of requirements. Having flexible pricing plans with dedicated professionals is key to truly getting a bang for your buck. Whether it’s launching...

A lot of the times businesses, especially new ones, try handling its support services in-house. In doing so, internal staff is in charge of answering all phone calls, processing loads of payments, while also being responsible for troubleshooting issues that arise with technology and processes. Wouldn’t it be much easier if these important tasks could...