Artificial Intelligence & Technology

Leveraging Artificial Intelligence and Technology with Customer Experience

Digital technology is an ever-evolving process. With emerging technologies ahead, it’s vital that we stay ahead of the curve and know what will serve our customers and services in the best possible way. Artificial intelligence (AI) or machine learning is the next big thing in our industry. Artificial intelligence has become the staple technology for automated systems and core efficiencies. We are happy to say we’ve integrated AI as a necessary way to efficiently process and streamline customer data and calls. With its speed and assimilation of data information, AI combined with Ansafone’s personalized human interaction and touch, can help expedite and resolve any customer’s needs more fully and accurately.

We leverage AI for Natural Language Processing and Understanding and can integrate these bots into customer CRMs that support API calls.

However, human interaction and listening to a person’s request is still our top priority. Human touch comes before AI & technology. We serve people with empathy and compassion and we listen first.

Since AI & technology are an ongoing progression, we, too, must progress with advanced, upcoming technologies to help our call center services be at its top performance so that we can offer world-class customer experience!

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."