We are your COVID-19 Management Response Team Call Center to help you get through all facets of business challenges and customer care operations during this time.
Ansafone Contact Centers has extensive expertise serving the healthcare sector, having more than 50 years of experience in the industry. When you choose us as your COVID-19 call center resource, you’ll gain a team of qualified, compassionate professionals. We’re well versed in HIPAA protections, which ensures your COVID-19 customer service will be fully compliant with all regulations and standards. Our COVID call center services are built around empathy and proven problem-solving techniques to ally patients’ concerns in the most effective manner. We work closely with you to develop customized call scripts, so your COVID customer service always fits your brand guidelines and achieves your goals for patient care.
During a public health crisis such as COVID-19, business continuity and disaster recovery are both vital and necessary criteria for a sound business enterprise. Smart customer care adjustments are needed along the way to accommodate this new economic and health climate for humankind.
Critical services such as the right team, right tools and right resources will be a huge asset in preparing for increased volume of calls and communications with no downtime for agent training and added capacity.
With rising high-volume calls for medical, emergency dispatch, and testing, it is a massive undertaking that requires a solid, established call center partner for all your omni-channel services.
As your COVID-19 Response Management Team and Crisis Management Partner, Ansafone Contact Centers can assist and streamline all this for you.
The Team at Ansafone Contact Centers helps minimalize impact of any technical outages, communication failures, and accrued, unseen costs during disasters. We are here to serve and help you during these critical times.
For more info, please contact Cindy Pesa-Smith: