News & Events

Call Center That’s Here when You Need it We are your Covid-19 Management Response Team Call Center to help you get through all facets of business challenges and customer care operations during this time. During a public health crisis such as Covid-19, business continuity and disaster recovery are both vital and necessary criterias for a...

During these uncertain times, we all have experienced the impact of the COVID-19 pandemic in every aspect of our lives. As we continue to monitor the daily changing environment, we continue to evaluate the impact it has on our business,  public and personal health and the safety of our customers, employees and partnerships. My heart...

At Ansafone, we are keenly aware of the potential impact of the coronavirus (COVID-19) and are taking steps to provide for the continuity of our services and the safety of our employees. Disaster preparedness is an integral part of our risk management program and includes a viable pandemic plan. Below are some of the features...

SOC 2 certifications OCALA, FL (Oct. 1, 2018) – Ansafone, a U.S. based outsourced Contact Center has earned SOC 2 certifications for both the Ocala, FL and Santa Ana, CA locations.SOC 2 compliance ensures that your provider receives regular SOC 2 reports with descriptions of the company’s efforts to deliver on the following five Trust...

PRESS RELEASE FOR IMMEDIATE RELEASE, Award 8/02/2017 ANSAFONE WINS Award AT LAS VEGAS Santa Ana, CA (August 2, 2017) – Ansafone, a U.S. based outsourced Contact Center took the gala night of CCW Excellence Awards by storm earlier last month by winning the Best in Class Contact Center (over 200 seats) Runner-up. The prestigious ceremony...

PRESS RELEASE – Outsourcing Award FOR IMMEDIATE RELEASE, Outsourcing Award 08/02/2017 Santa Ana, CA (August 2, 2017) — Ansafone, a full service provider of inbound, outbound and e-bound outsourced contact center services across the United States, proudly announced today that the company has received the 2017 Elite Contact Center Outsourcing Award organised by TMC, a global,...

BPO – PRESS RELEASE FOR IMMEDIATE RELEASE 05/15/2018 ANSAFONE PARTNERS WITH MAKE-A-WISH Coral Gables, FL (May 12, 2018) – Ansafone, a U.S. based outsourced Contact Center was a Gold Sponsor for Make-A-Wish Southern Florida at their recent Brunch Under the Big Top Event. “Everyone knows Make-A-Wish and the incredible work that they do for children with...

Ansafone Recognized as Finalist for CCW Excellence Award Nationwide Release – May 3, 2017 – The Best in Class Contact Center award is dedicated to recognizing world-class thinking, creativity and execution actors the full spectrum of call center functions. Call Center Week (CCW) is the world’s most significant community, centered around customer management practices, call centers,...

December 3, 2013 1:21 pm News, Press Release Call Center, cic, Contact Center, Implement, interactive intelligence, Software Suite, Irvine, Los Angeles, Orange County, Santa Ana, Southern California Source:  Business Wire Press Release Outsourced contact center reports improved customer service, increased agent productivity, and reduced costs as a result of software suite deployment INDIANAPOLIS & SANTA ANA, Calif.–(BUSINESS WIRE)–Ansafone Contact Centers, which provides outsourced contact center services...

Santa Ana, California, April 19, 2016— Ansafone Call Center has been named a winner of a Silver MVP Quality Award from TMC‘s CUSTOMER magazine. “We are honored to be recognized with this prestigious award for the third year in a row,” said Randy Harmat, CEO, Ansafone Contact Centers. “For the past 46 years, Ansafone has continued to...