Our Company Values

Why Ansafone is a Company You’ll Be Proud to Partner With.

With 50 years of call center experience, Ansafone is one of the leading call center companies in the world. We got here by adhering to a set of core values. Here’s what sets us apart:

Our People Are Our Most Important Asset.

While we undoubtedly rely on technology in this industry, we’ve learned to put people first. We empower our employees to go above and beyond. That way, we can foster the success of each of the thousands of companies we work with.

Why Core Values Matter at Ansafone Contact Centers?

Our entire business model is centered around customers.

We are about PEOPLE.

We care about PEOPLE.

And, we also build PEOPLE.

Built on 50 years of contact center experience, Ansafone Contact Centers is one of the leading call centers in the country. Not only do we provide world-class customer experience, we also promote our people from within and believe our people are the most important assets.

Many companies strive to create an established culture that is fulfilling and purposeful. At Ansafone, we do our best to identify what our core values are and we permeate that into our culture and values in our daily practice and work environment.

When you partner with Ansafone, you can rest assured that your customers are being taken care of. We strive to meet their needs at every point of contact, whether we’re answering questions, responding to complaints or making a sale.

 

Each of our core value clearly defines what we value in our relationships. Whether it’s a partner or an employee that works for us, we set standards that share how we conduct business and how we treat our clients and employees. Our customer-centric approach is one that will be the number one priority in designing and implementing our call center plans for you. We are your extended partner and not just a vendor. We seek to accommodate your business needs with integrity and collaboration.

Our Core Values Set Us Apart:

1- Customer Focused

2- Acts of Kindness 

3- Teamwork 

4- Continuous Improvement 

5- Have Fun 

6- Integrity 

We’re Always Customer Focused.

Our entire business model is centered around customers. When you partner with Ansafone, you can rest assured that your customers are being taken care of. We strive to meet their needs at every point of contact, whether we’re answering questions, responding to complaints or making a sale.

company values
We Act with Kindness, Courtesy and Transparency.

Kindness, courtesy, compassion and honesty are essential to our contact center business. These values build customer loyalty—a priceless asset to your company. We encourage acts of kindness through our employee engagement program.

We Prioritize Teamwork.

When people and companies work effectively together, incredible things can happen! With teamwork, each person can focus on their individual strengths. With this philosophy, everyone benefits—including our employees, your organization, and your customers.

We Aim for Continuous Improvement.

As technologies improve, businesses change and new best practices are introduced, Ansafone is dedicated to keeping up. Since we work with nearly every type of organization, we work to stay up to date on the various fields we interact with. We embrace change!

Ansafone's core values
We Operate with Integrity.

When we partner with other companies, we are acting on behalf of those companies. We treat that responsibility with the care and respect it deserves. Our employees pledge never to lie, cheat or steal while at Ansafone. They operate with honesty and transparency at all times.

customer satisfaction
And, We Have Fun at Ansafone!

Working in customer service can be stressful, but we go the extra mile to make it fun and rewarding for our employees. We maintain a positive environment at Ansafone. In turn, our employees are happier— and they’re able to make your customers happier.

Industry Awards and Affiliations

Ready to start your next outsourcing project?

Ansafone’s expertise in the contact center industry can help you identify the BPO and communication strategies that will boost client satisfaction and retention rates. Contact us at (800) 510-0514 for an in-depth consultation on how to strengthen your customer communication plan.

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."
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