Ansafone Earns SOC 2 Certification

OCALA, FL (Oct. 1, 2018) – Ansafone, a U.S. based outsourced Contact Center has earned SOC 2 certifications for both the Ocala, FL and Santa Ana, CA locations.

SOC 2 compliance ensures that your provider receives regular SOC 2 reports with descriptions of the company’s efforts to deliver on the following five Trust Service Principles:

  1. Security: All systems are protected and monitored, and access is carefully controlled. Information is held in strict confidence.
  1. Availability: Systems are always available for customer information and operations while providing protection against breaches and unauthorized disclosures 24/7/365.
  2. Integrity of Systems: All systems work efficiently to deliver complete, valid, timely and accurate results.
  3. Privacy: Personal information is used to meet a company’s objectives without being disclosed, shared or synchronized with unauthorized or unprotected systems or people.
  4. Confidentiality: All information, operations and appointment confirmations are protected as agreed and required by government regulations.

Ansafone not only meets these standards but also offers its clients many years of successful service history. When customers contact one of its call centers, single-call resolution is usually the result. The company’s customer-centric approach makes it possible to solve all kinds of problems without creating security risks or inadvertently sharing data. Each staff member is trained, vetted and monitored in security best practices.

Call center agents can easily integrate their systems into your operating platform securely using a robust API layer that actually creates an extra level of protection. The company always delivers a world-class customer experience, which is the hallmark of service in today’s online eCommerce and customer service applications. Contact Ansafone.com today for a consultation on security, inbound customer service, outbound services and other requirements you may need for your business.

About Ansafone Contact Centers

Ansafone Contact Centers was founded 47 years ago. The corporate headquarters of the company is in Santa Ana, CA. Ansafone provides everything from large-scale contact center solutions for Fortune 1000 companies to basic answering services for small businesses. The company offers flexible and customized inbound, outbound, email and chat contact center solutions. For more information about Ansafone, please visit www.ansafone.com or call 800-510-0514

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."
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