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As a small business, you may assume that a call center is not a proper fit for you. But one of the biggest challenges to your small business is your size. Yes, you can cut out the red tape and be more flexible than some of the more prominent names, but sometimes it makes you
Many companies make the mistake of assuming missed calls are not vital to their business Given that there is a lot of emphasis on digital communication in our modern world, it is easy to assume that these phone calls are not important since you can rely on social media and email. However, when you look
Many companies rely on call centers to help field inbound calls and execute the right outbound strategy that is both friendly and helpful while handling all customer communication for the company. This task is a tall order for any call center. Being able to provide excellent customer service while being the face of a business
Covid-19 has changed much of what the world sees as normal. With many people having to work from home and others losing their jobs, many consumers’ spending habits have changed. This change in habits will force many companies to change the way they conduct business as well. There are many ways that Covid-19 will affect
If your business is considering multilingual customer service, you likely understand the obvious benefits it brings to your customer base. This type of customer service allows your customer to interact with you in the language they feel most comfortable. Bilingual support can also be a benefit to your business. Some of the main reasons that
A virtual assistant can be a great asset to any busy real estate agent. Agents need to be available to their clients many hours of the day, taking care of contracts, making and accepting bids, and handling all the calls that come in. Doing this on your own can quickly wear down any agent. A
Virtual assistants and answering services both provide exceptional service to your business. The one you choose will depend on the style of support that best suits your company; by understanding how each works, you can select the right service to work for you. What is a Virtual Assistant? A virtual assistant is one or
It is commonly said that excellent customer service is the driving force to support growth in business. The downside to this is that many companies forget this as they grow into larger corporations from their original small business. Customer service is the most crucial component of business growth and sustainability. This article will discuss some
Despite all the impacts that have been causing business problems during the COVID-19 crisis, call centers are still essential for booming businesses amidst the pandemic. Many call centers are being impacted in negative ways as they shift to more digital means. Many companies have even had to bring in additional temporary representatives and pull from
Companies today have been forced to move to more digital means since the beginning of the year due to the current COVID-19 pandemic. This ordeal has taken a tremendous toll on companies, and many have been forced to close their doors forever. Some businesses are doing well with the digital redirection. After re-opening from lockdowns,
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