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Category: Ansafone

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Ansafone

How Live Chat Services Can Increase Sales for Businesses and Offer an Exceptional Customer Experience

Live chat service is a powerful customer service tool that has gained popularity over the last several years. Live chat, sometimes called web chat, provides a way for your website visitors to exchange text communications with your company or answering service in real-time. These services allow customers to deal with complaints in real-time and provide

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September 25, 2020 No Comments
Ansafone

What HIPAA Compliance Means To Your Business and Your Clients

In the healthcare industry, knowing and abiding by the HIPAA regulations is of utmost importance for the patients and for the healthcare practitioner. The Health Insurance Portability and Accountability Act, commonly referred to as HIPAA, and its extensive requirements are designed to protect the importance of patient privacy. HIPAA was enacted in 1996 and was

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September 23, 2020 No Comments
Ansafone

Why A Contact Center is a Better Choice Than Voicemail

While many still use voicemail in their businesses today, it is somewhat outdated for great customer experience.  Even though it’s been around for many years and still in use by companies big and small, it is less than ideal for your customers. When customers call your company, many will expect the call to be picked

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August 18, 2020 No Comments
Ansafone

Acquire These Top 7 Customer Service Skills

Being in customer service is an art of balancing multiple skillsets all at once. A great customer service department starts with highly-skilled customer service agents. When a person is working in customer service, a variety of skills are required to respond correctly and handle difficult issues with grace and excellent people skills. While having a

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August 15, 2020 No Comments
Ansafone

Reasons Why Law Firms Are Outsourcing Customer Service

One of the growing necessities of legal practices is outsourcing customer service. The reasons are plentiful and beneficial for any legal practice looking to scale and utilize their time wisely. Running a legal practice is a complex and ever-changing task that requires staff to multitask and manage multiple roles. As businesses seek to reduce stress

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August 8, 2020 No Comments
Ansafone

Why Hiring a Virtual Receptionist Is Good For Your Business

Scaling a business is not easy. It requires great management, the right people, and the necessary roles to help it grow. Running a business requires a lot of work. Often, we see there is more work than hands. Hiring new employees is expensive, and the process can often be quite a hassle. New hires also

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July 27, 2020 No Comments
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How To Keep a Positive Mindset While Working From Home

When your work environment changes, it can also affect your mindset and personal well-being especially working from home. We are well into the largest ‘work from home’ experiment that has ever been done. With most companies now having at least part of their workforce working remotely, we have learned a lot about how it affects

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July 13, 2020 No Comments
Ansafone

Tips for Client Communication Strategies During COVID-19

Communication is key for any business, and it has become increasingly more challenging during the current COVID-19 pandemic. Being able to reach out to your customers and provide them with the information they need will help maintain relationships and connections. So how do you maintain this flow of information? Should you change your current communication

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July 6, 2020 No Comments
Ansafone

5 Tips to Increasing Productivity While Working Remotely

With our new Covid-19 condition, working from home has become the norm, but also comes with its challenges. While it may be fantastic for some people, for others it may be a struggle. Moving from an often rigidly- structured on-site model to a work from home means new structuring, scheduling, and work-flow now fall onto

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July 3, 2020 No Comments
Group having a business leadership and forming a partnership
Ansafone

BPO Leadership Changes the Game!

When you are looking for a BPO and call center partner for your business, it is essential that you find someone who demonstrates strong and experienced leadership. Who you partner with will determine whether you elevate quickly in your business as a whole or not. As you invest time, money, and energy into cultivating a

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June 27, 2020 No Comments
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Industry Awards and Affiliations

customer service award 2019
2016 customer MVP quality award
2013 customer MVP quality silver award
contact center outsourcing 2017 elite customer
2013 customer MVP quality award
ATA member
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top 50 teleservices agencies 2010 award
Direct marketing association member logo
2017 finalist CCW excellence awards
Inc. 5000
2016 customer mvp quality silver award
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Ansafone’s expertise in the contact center industry can help you identify the multichannel customer engagement strategies that will boost client satisfaction and retention rates. Contact us at (800) 510-0514 for an in-depth consultation on how to strengthen your customer communication plan with a multichannel strategy.

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."
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