Blog Archive

Category: Ansafone

Check out the latest from Ansafone.

24-7 call center

The Real Cost of Finding the Right BPO and Call Center

When it comes time to finding the right BPO (Business Process Outsourcing) partner, there are many considerations to take a look at. Not only on cost, but the competency and reliability of a great call center are necessary. Are you value-shopping or are you budget-shopping? In vetting out a premier call center that can truly

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24-7 call center

The Impact of AI (Artificial Intelligence) in Customer Service

Technology is ever-evolving and a part of modern life.We, too, must evolve with it. No matter where you go today, AI ( artificial intelligence) is involved in our lives. From in-home devices such as Alexa and Cortona to smart refrigerators, there are marks of artificial intelligence everywhere. So, how does AI affect Ansafone Contact Centers

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24-7 call center

Data Metrics as a Competitive Edge for Ansafone

In the United States, there are over 7,400 call centers and how does Ansafone Contact Centers differentiate and compare? How can Ansafone make certain that we remain competitive in an ever-increasingly complex world? Businesses are finding more and more need to pay attention to and listen to their client’s needs and wants. And, Ansafone Contact

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24-7 call center

Scaling and Preparing for Natural Disasters

Natural disasters are inevitable and it can be quite daunting to prepare for something that huge at a drop of a hat. From hurricanes to tornadoes to wildfires, more people than ever before are finding themselves in harm’s way. Because of these increases in these occurrences, it has become vital that call centers like Ansafone

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Ansafone

Why Ansafone is a National Call Center

Call centers are the main point of contact between your business and your buyers. An effective call center can generate sales, acquire new business, educate customers, and improve satisfaction. However, having multiple call centers can up the game when it comes to stability, consistency, and breadth of support especially during unexpected events such as a

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Ansafone

Emergency Strikes, Ansafone is there.

When answering the phone and handling a call with efficiency can mean life or death, Ansafone is a trained, effective responder. There are many reasons that clients call on us to operate their emergency and disaster response centers. Prompt, Scaleable Service At a drop of a hat, Ansafone Contact Centers can scale trained agents and

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Ansafone

Bilingual Services: Being Part of the New Generation

As our world becomes more and more multi-cultural, it is no wonder that speaking multiple languages becomes the common ground. More than 21 percent of Americans speak a language other than English according to the Census Bureau. Bilingual services can increase satisfaction while expanding business growth in ways that can accelerate business exponentially. The modern

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Ansafone

Why Omni Channel Service is the Optimal Solution

Businesses are always trying new ways to improve the customer service experience. One of the most successful ways is an Omni channel approach. This is a powerful way to cater to a customer’s specific needs while giving them the choice of how they wish to communicate. We’re going to break down why Omni channel service

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Ansafone

Why Outsourcing is a Better Option

The business world is constantly evolving and that requires you to stay on your toes. Finding more efficient ways to operate your business is an important part of being successful. Outsourcing, also known as Business Process Outsourcing (BPO) is the process of hiring another company to handle business activities for you. It has allowed small

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Ansafone

Why You Need Ansafone to Scale

Consumer behavior demands that businesses stay competitive and agile, which is why many of them use BPO companies to scale. BPO can make daily processes faster and more efficient and allows the employees to focus on other activities. Functions such as customer service, tech support, and sales are common reasons businesses use a BPO company.

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Industry Awards and Affiliations

Ready to start your next outsourcing project?

Ansafone’s expertise in the contact center industry can help you identify the multichannel customer engagement strategies that will boost client satisfaction and retention rates. Contact us at (800) 510-0514 for an in-depth consultation on how to strengthen your customer communication plan with a multichannel strategy.

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."
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