BPO

inbound call center

What to know about BPO

The idea of one company providing services to another company is as old as industry itself. In fact, it’s a fundamental part of logistics and supply-chain economics. At its most basic, business process outsourcing (BPO) is a subset of the broader concept of outsourcing. More specifically, BPO is the contracting of non-core business functions and …

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inbound call center

Your Trusted Outsourced Call Center

An outsource call center is a great way to connect with your customers without having to overextend your in-house employees. By hiring a call center, your employees can excel in their abilities while leaving the customer relations aspect to us. Ansafone Contact Center has over 45 years of experience in several industries, including education, finance, …

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insurance claims outsourcing

FNOL Improves by using Effective Communication

One important service that all insurance companies must provide, is an effective way of placing a claim in case of a loss or an accident. Although many insurance companies excel at managing their risk and ensuring that they can offer the best rates to their customers, they fail to create a systematic method for receiving …

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virtual-call-center

What Is The Best Call Center Solution For You?

Understanding Call Center Solutions When considering whether it’s financially wise to use Business Process Outsourcing (BPO), it’s a good idea to first understand call center solutions and the kind of options that are available, so that you can decide whether what is being offered is the right choice for you. That usually means looking at …

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6 Things You Have To Know Before Hiring A Contact Center

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