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Many companies make the mistake of assuming missed calls are not vital to their business Given that there is a lot of emphasis on digital communication in our modern world, it is easy to assume that these phone calls are not important since you can rely on social media and email. However, when you look
If your business is considering multilingual customer service, you likely understand the obvious benefits it brings to your customer base. This type of customer service allows your customer to interact with you in the language they feel most comfortable. Bilingual support can also be a benefit to your business. Some of the main reasons that
Businesses are getting back to work and society is slowly starting to learn the ‘new normal’ in a world dealing with the COVID-19 pandemic. Companies are acclimating and getting wiser with how to form an operational plan for moving forward. However, some essential concepts need to be taken into account as you are making these
When you are looking for a BPO and call center partner for your business, it is essential that you find someone who demonstrates strong and experienced leadership. Who you partner with will determine whether you elevate quickly in your business as a whole or not. As you invest time, money, and energy into cultivating a
At Ansafone Contact Centers, we are customer-centric and know our customers extremely well before designing any call center programs for them. Our customer-centric approach towards our clients is to ensure a high-quality and stress-free partnership where we provide seamless call center solutions. However, what does ‘customer-centric’ mean for you and your business? Customer-centric means many
As we continue to work through the current market turmoil and economic uncertainty, the need for change is evident. The ‘old way’ isn’t working with the ever-changing environment and at least for now, we have a new ‘normal’ in our hands. One business solution that can be beneficial is to outsource to a virtual receptionist.
The COVID-19 pandemic has changed the way we work, live and interact with one another. There is no doubt that the ensuing quarantine has significant effects on our day to day lives even after everything resumes normal operations for our call center agents. One thing that is a guarantee is that many new companies are
Positive team morale is an important element during a national crisis. While most people are distressed, it is the leaders’ role to keep the business foundation stable, its staff morally sound, and operations smoothly. There is no doubt that the COVID 19 pandemic has changed the lives of people living in the United States and
How We Can Help with Staffing During Covid-19 The Covid-19 crisis has brought great havoc to many businesses worldwide. One of the greatest struggles is having enough staff on hand to efficiently respond to all the customers who are trying to contact you. During this crucial time, a high volume of calls are on the
During the COVID-19 Pandemic, businesses need to have disaster preparedness ready, anticipated high volume of calls and business continuity. Yes, there are many obstacles to overcome. Luckily, Ansafone Contact Centers is here to help you handle all of your inbound and outbound calls by utilizing our US-based and technologically advanced call centers. Outsourcing your calls
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