Blog Archive

Contact Center Agents with Accurate Information Provide Better Outcomes Your contact center works hard for you. Their agents desire to give you the very best. When they succeed, you succeed. But did you know you play a key part in this? It’s true. Your contact center uses the information you provide to them to serve

Five Outcomes that Great Contact Centers Produce for Their Clients   How do you view your contact center? Do you rely on them as your strategic business partner? Or have they emerged as a headache that you must manage? A contact center should never be a bad situation that you must deal with. After all, doesn’t

Hiring other firms to help you work more effectively and increase quality is good business Wise business managers know the value of outsourcing and how it enables them to cost-effectively offer more to their customers for less. However, many consumers are wary of the practice, but this is because they confuse outsourcing with offshoring. While

The job of a contact centre agent is notoriously stressful, which is one reason why the industry has an employee turnover rate of approximately 33 percent (some estimates are as much as 45 percent). Although not as high as retail or food service (67 and 62 percent respectively), center leaders across sectors cited agent turnover