Contact Center Archives | Ansafone Contact Centers

Ansafone

The Importance of Delivering Relevant, Reliable Customer Experiences

Global competition in the marketplace has put power in the hands of consumers. Consumers who are increasingly demanding quality interactions with their preferred brands. A whopping 88 percent of customers told Harris Interactive that a company’s ability to exceed their service expectations is more important than its innovative products or price points. Reliable customer experiences

February 6, 2019 No Comments

Contact Center

5 Qualities of Great Customer Service Agents

Success in the contact center begins with the hiring process. When you bring in customer service agents who naturally have these five qualities, your customers are more likely to have positive experiences that strengthen brand reputation, engagement and loyalty. Hiring managers can use specific techniques to gauge a candidate’s emotional intelligence skills while ongoing training

February 6, 2019 No Comments

24-7 call center

4 Technology Trends that Transform Contact Centers

Advancements in technology have revolutionized how companies interact with customers. Several cutting-edge tools are now being integrated into the contact center environment to improve workflows and increase agent productivity, allowing them to raise the bar on what excellent customer experiences look like. The strategic use of this technology is also putting businesses far ahead

December 27, 2018 No Comments

24-7 call center

Passionate Contact Center Agents Produce Exceptional Results

Passion Drives Outcomes that Serve Clients, Help Customers, and Produce Excellence Quick question: what word resonates with you more, passionate or dispassionate? Even without knowing the context, you surely picked passionate. After all who wants dispassionate, which means aloof, detached, and cold? Passion fires our emotions, stirs our senses, and sparks our interest. Dispassion does

December 21, 2018 No Comments

Ansafone

Successful Contact Centers Excel in Intentional Acts of Kindness

It doesn’t take much effort to be nice, but offering kindness can make a huge difference for everyone People who work in contact centers enjoy the work. They receive satisfaction from helping callers, and they like serving their clients with excellence. However, not every day is perfect. Some days have their share of stress.

December 19, 2018 No Comments

BPO

What to Know Before Hiring a BPO Contact Center

Once you select a BPO partner , you will work closely together to pinpoint exactly what your company needs to drive its future growth. Before embarking on this venture, do some internal homework to help the contact center succeed in supporting these efforts. To ensure that you end up with a value-focused contract, identify your company’s

December 4, 2018 No Comments

Contact Center

Outsourcing Your Contact Center Services Can Enhance Customer Experience

As businesses look for new ways to drive value and reduce costs, outsourcing contact center services to BPO providers is becoming a key way to gain a competitive advantage. With expertise in customer engagement strategies, marketing techniques and modern technology, call centers are uniquely positioned to deliver positive, meaningful experiences during every customer interaction. Already

October 17, 2018 No Comments

Contact Center

SOC 2 Certification & Why It’s Important

SOC 2 Certification is important for call centers that often deal with the privileged financial information of their clients in addition to meeting PCI & HIPAA regulations that protect the integrity and privacy of medical information. Choosing an experienced, professional organization to manage customer service, communications and customer contacts is critical. Ansafone brings more than

October 17, 2018 No Comments

Contact Center

Best Practices When Choosing Healthcare Call Center Companies

Healthcare Contact Center Best Practices Medical centers have unique needs that require healthcare call center companies to ensure compliance with federal regulations, careful handling of high call volumes and delivery of meaningful customer experiences along with implementation of industry best practices [crosslink]. Outsourcing partners provide a host of services for the healthcare industry, ranging from

August 30, 2018 No Comments

BPO

Call Center Outsourcing Best Practices

Call Center Outsourcing Best Practices When considering call center outsourcing, high-performing call centers understand that being innovative and employing industry best practices are the best ways to create efficient, productive, happy workplaces. BPO providers who aim to deliver value-added services and develop long-term partnerships must integrate these four call center best practices into their organizational

August 23, 2018 No Comments