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Ansafone

How Chat bots Change Staffing Practices

The 21st century has certainly seen waves of improvements and new technology in the business world. Some of these changes involve chat bots. Instead of speaking directly with a human being, customers and interested parties can speak with a chat bot. This way they can gain information or to resolve their inquiries. Businesses have many

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Ansafone

Customer Experience for Millennials

Millennials as Customers – large and in charge.   Millennials, (born between 1980-2000) are set to pass the Baby Boomer generation in terms of purchasing power. This is ot only as consumers but also as decision makers within the business world. The millennial generation is entirely different than any other generation, having grown up with

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Ansafone

Outsourcing Beyond Just Phone Calls

Gone are the days of pushing a button and forwarding calls to an answering service. And gone are the days where an operator sits and takes messages all night. Today, call outsourcing is truly a way of offering your customers your services around the clock without having to add extra employees to your payroll. What

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Healthcare Contact Center Best Practices
BPO

Key Traits In a Health Care Call Center

Medical centers have unique contact center needs requiring specialty BPO partner to ensure compliance with federal regulations, careful handling of high call volumes and delivery of meaningful customer experiences along with implementation of industry best practices. Outsourcing partners provide a host of services for the healthcare industry. These range from patient support to provider assistance

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The Keys to Developing Dynamic Call Center Scripts
Contact Center

The Keys to Developing Dynamic Call Center Scripts

Call center scripts are a central component of employee training and evaluation programs in the contact center industry. When crafted correctly, these guided outlines support efficient call flows and standardize customer service experiences. They reduce employee onboarding and average handle times. They also boost first call resolutions, sales conversions and overall customer satisfaction scores. However,

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Tips for Optimizing Your Workforce Management
Contact Center

Tips for Optimizing Your Workforce Management

The labor market has been experiencing tight conditions in the recent past. Employers around the world are struggling to find recruits to fill open positions. As a result, companies are striving to retain their workforce and reduce their turnover rate to avoid labor shortage. Filling these open positions is no longer smooth and quick like

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Gamification: How It Can Help Your Customers and Employees
Contact Center

Gamification: How It Can Help Your Customers and Employees

For many business executives trying to figure out how they can improve their team’s productivity, gamification may offer a viable solution. The term “gamification” may be familiar to many of you, yet you still may be unclear on what it exactly is and how you can incorporate it into your business’s activities. So, let’s start

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The Most Common Reasons Customers Call Back
BPO

Common Reasons Customers Have To Call Back

When it comes to gauging the effectiveness of your BPO call center at delivering quality customer experiences, first call resolution (FCR) is the pinnacle metric. FCR tells you how well you are doing at resolving customers’ issues quickly and accurately. When there is a need for further follow-up, customer frustration occurs, which hurts the overall

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Industry Awards and Affiliations

Ready to start your next outsourcing project?

Ansafone’s expertise in the contact center industry can help you identify the multichannel customer engagement strategies that will boost client satisfaction and retention rates. Contact us at (800) 510-0514 for an in-depth consultation on how to strengthen your customer communication plan with a multichannel strategy.

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