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Category: Contact Center

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Ansafone

Modernize Your Customer Experience by Utilizing a Contact Center

In today’s world, customers will no longer accept outdated and inconvenient businesses practices. To thrive, businesses must modernize the customer experience to keep customers happy. Modern customers want modern solutions that offer them the solutions they want with easy-to-use interfacing. Fortunately, utilizing a contact center can provide your business with options that it might not

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July 31, 2021 No Comments
Ansafone

Is Outsourcing Customer Service Really Worth It?

In the business world, owners must choose whether to handle customer service in-house or outsource to a third-party contact center. Today, many companies decide to outsource their customer service department, but is it worth it? Yes, outsourcing customer service to a contact center is a smart business move.  Outsourcing customer service can save your business

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July 30, 2021 No Comments
Ansafone

Is Live Chat Taking Over as Customers’ Preferred Contact Method?

Customers have begun choosing live chat as their preferred customer service contact method. Live chat has been available for decades, but in today’s technological age, it is surpassing other forms of communication. In 2021, customers prefer chatting with a live customer service agent over calling, emailing, and social media.  Live chat offers customers a quick,

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July 26, 2021 No Comments
Ansafone

Hand in Hand: How Contact Centers and Artificial Intelligence Work Together

Call center technology advances with the times to prioritize customer and client needs. In the modern age, artificial intelligence (AI) is a staple in the business world. AI is also present in the day-to-day operations of contact centers where it shapes customer satisfaction and business analytics.  AI aids contact center operations to produce the most

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July 23, 2021 No Comments
Ansafone

Bilingual Support is a Customer Service Necessity in 2021

Customer support in the US can no longer survive by tailoring only to English customers. Today, Spanish-speaking people make up a large percentage of Americans. Many of these people speak Spanish natively and do not speak fluent English. Your call center must offer bilingual support to all potential callers, regardless of language.  Foreign-language customers deserve

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June 30, 2021 No Comments
Ansafone

5 Ways a Virtual Receptionist Can Improve Your Bottom Line

A company’s receptionist performs valuable duties such as fielding important phone calls and scheduling appointments. Having a skilled receptionist is a must for a company to stay organized and succeed. However, utilizing a virtual receptionist rather than an in-house receptionist can improve your company’s bottom line.  A virtual receptionist will perform the same duties as

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June 25, 2021 No Comments
Ansafone

How Customizable Scripts Improve Your Customer Service

Contact centers field many calls per day. Utilizing customizable scripts is a significant way to improve a contact center’s customer service because they allow agents to keep calls brief and to the point. When customer calls go long, it damages an agent’s productivity score. Scripts not only improve this score, but they improve the customer

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June 25, 2021 No Comments
Ansafone

The Importance of Agent Training for a Successful Contact Center

For a business and its contact center to be successful, its agents must have adequate training. Contact center agents field a high volume of calls regarding various subjects and departments. Each agent must have the training to handle these calls accurately and efficiently. If agent training is not prioritized, callers can become frustrated, causing a

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June 17, 2021 No Comments
Ansafone

Reduce Your Overhead by Outsourcing Your Appointment Setting

As a business owner looking to reduce your overhead costs, it is wise to consider outsourcing certain tasks that can be done outside the confines of the office space. One of these tasks is appointment setting.  Third-party companies or individuals can handle your business’s appointment setting for you, preventing you from having to pay overhead

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May 31, 2021 No Comments
Ansafone

Reducing Call Time in a Contact Center

In a contact center, call time is one of the most important metrics for gauging efficiency. Call time does not just include the time agents spend speaking with a customer, but the entire time the customer spends on the call, from the moment the agent picks up the phone until the issue is resolved and

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May 26, 2021 No Comments
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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."
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