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BPO

What to Know Before Hiring a BPO Contact Center

Once you select a BPO partner , you will work closely together to pinpoint exactly what your company needs to drive its future growth. Before embarking on this venture, do some internal homework to help the contact center succeed in supporting these efforts. To ensure that you end up with a value-focused contract, identify your company’s

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customer experience
Contact Center

Outsourcing Your Contact Center Services Can Enhance Customer Experience

As businesses look for new ways to drive value and reduce costs, outsourcing contact center services to BPO providers is becoming a key way to gain a competitive advantage. With expertise in customer engagement strategies, marketing techniques and modern technology, call centers are uniquely positioned to deliver positive, meaningful experiences during every customer interaction. Already

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multichannel call center
Contact Center

SOC 2 Certification & Why It’s Important

SOC 2 Certification is important for call centers that often deal with the privileged financial information of their clients in addition to meeting PCI & HIPAA regulations that protect the integrity and privacy of medical information. Choosing an experienced, professional organization to manage customer service, communications and customer contacts is critical. Ansafone brings more than

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healthcare call center companies
Contact Center

Best Practices When Choosing Healthcare Call Center Companies

Healthcare Contact Center Best Practices Medical centers have unique needs that require healthcare call center companies to ensure compliance with federal regulations, careful handling of high call volumes and delivery of meaningful customer experiences along with implementation of industry best practices [crosslink]. Outsourcing partners provide a host of services for the healthcare industry, ranging from

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call center outsourcing
BPO

Call Center Outsourcing Best Practices

Call Center Outsourcing Best Practices When considering call center outsourcing, high-performing call centers understand that being innovative and employing industry best practices are the best ways to create efficient, productive, happy workplaces. BPO providers who aim to deliver value-added services and develop long-term partnerships must integrate these four call center best practices into their organizational

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telemarketing call center
Contact Center

Keep Your Contact Center Up-to-date on Your Business

Contact Center Agents with Accurate Information Provide Better Outcomes Your contact center works hard for you. Their agents desire to give you the very best. When they succeed, you succeed. But did you know you play a key part in this? It’s true. Your contact center uses the information you provide to them to serve

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Contact Center

Our Core Values – Serving as a Customer Advocate

*This is the first in a series of blog posts features the core values of Ansafone* A customer advocate puts the needs of contacts first and seeks to do their best for your business  What is a customer advocate? A customer advocate is someone who seeks a customer’s best interest. They may speak, plead, or

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call answering service center
Contact Center

Understanding Outsourcing and Offshoring

Hiring other firms to help you work more effectively and increase quality is good business Wise business managers know the value of outsourcing and how it enables them to cost-effectively offer more to their customers for less. However, many consumers are wary of the practice, but this is because they confuse outsourcing with offshoring. While

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live answering service
Contact Center

3 Reasons Why You Can’t Ignore Agent Attrition

The job of a contact centre agent is notoriously stressful, which is one reason why the industry has an employee turnover rate of approximately 33 percent (some estimates are as much as 45 percent). Although not as high as retail or food service (67 and 62 percent respectively), center leaders across sectors cited agent turnover

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Industry Awards and Affiliations

Ready to start your next outsourcing project?

Ansafone’s expertise in the contact center industry can help you identify the multichannel customer engagement strategies that will boost client satisfaction and retention rates. Contact us at (800) 510-0514 for an in-depth consultation on how to strengthen your customer communication plan with a multichannel strategy.

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6 Things You Have To Know Before Hiring A Contact Center

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