Contact Center Agents with Accurate Information Provide Better Outcomes Your contact center works hard for you. Their agents desire to give you the very best. When they succeed, you succeed. But did you know you play a key part in this? It’s true. Your contact center uses the information you provide to them to serve …
Keep Your Contact Center Up-to-date on Your BusinessRead More »
*This is the first in a series of blog posts features the core values of Ansafone* A customer advocate puts the needs of contacts first and seeks to do their best for your business What is a customer advocate? A customer advocate is someone who seeks a customer’s best interest. They may speak, plead, or …
Five Outcomes that Great Contact Centers Produce for Their Clients How do you view your contact center? Do you rely on them as your strategic business partner? Or have they emerged as a headache that you must manage? A contact center should never be a bad situation that you must deal with. After all, doesn’t …
Is Your Contact Center a Strategic Business Partner or a Problem to Manage?Read More »
Hiring other firms to help you work more effectively and increase quality is good business Wise business managers know the value of outsourcing and how it enables them to cost-effectively offer more to their customers for less. However, many consumers are wary of the practice, but this is because they confuse outsourcing with offshoring. While …
The job of a contact centre agent is notoriously stressful, which is one reason why the industry has an employee turnover rate of approximately 33 percent (some estimates are as much as 45 percent). Although not as high as retail or food service (67 and 62 percent respectively), center leaders across sectors cited agent turnover …
Advanced contact centers apply technology to be more responsive and enhance quality Some contact centers function in isolation. They work from a single location and are disconnected from support. Our contact centers, however, are interconnected. This allows them to share calls, texts, and other essential customer communication. All advanced communication hubs have this capability. Make …
Every business understands the importance of their reputation; it is the way that your customers and potential customers think of you. The trust and experience of customers should be given high regard by any firm that wishes to stay on top; because it will have a direct and profound effect on the company’s bottom …
One important service that all insurance companies must provide, is an effective way of placing a claim in case of a loss or an accident. Although many insurance companies excel at managing their risk and ensuring that they can offer the best rates to their customers, they fail to create a systematic method for receiving …
