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Gamification: How It Can Help Your Customers and Employees
Contact Center

Gamification: How It Can Help Your Customers and Employees

For many business executives trying to figure out how they can improve their team’s productivity, gamification may offer a viable solution. The term “gamification” may be familiar to many of you, yet you still may be unclear on what it exactly is and how you can incorporate it into your business’s activities. So, let’s start

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The Most Common Reasons Customers Call Back
BPO

 The Most Common Reasons Customers Call Back

When it comes to gauging the effectiveness of your BPO call center at delivering quality customer experiences, first call resolution (FCR) is the pinnacle metric. FCR tells you how well you are doing at resolving customers’ issues quickly and accurately. When there is a need for further follow-up, customer frustration occurs, which hurts the overall

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Most Efficient Ways To Manage Contact Center Solitions
Contact Center

Most Efficient Ways to Manage Contact Center Solutions

Efficiently managing contact center solutions is the only way to achieve your goal of balancing low costs-per-call with delivering valuable customer experiences during every interaction. Call center efficiency refers to the ratio of how well agents support customers in relation to the total amount of energy they expend completing the tasks. Operating an efficient contact

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Retail Contact Center Best Practices
Contact Center

Retail Contact Center Best Practices

Whether your retail enterprise relies on outsourced support to assist customers with hassle-free refunds, provide quick answers about shipping status or reassure concerned callers about a product recall, following these four best practices in retail call centers will ensure that you have satisfied customers: A central focus on customer experience. Consumer buying behaviors are driven

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Social Media Integration Transforms Call Center Customer Experiences
Ansafone

Social Media Integration Transforms Customer Experiences

Social media has empowered consumers to seize control of the customer service experience. This is forcing companies to offer new ways of responding to queries about their products and services. Today’s online shoppers have many options for interacting with customer care agents. Such as through a company’s website, instant chat app or Facebook, Twitter and

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Innovative Approaches to Improve Your BPO Call Center
24-7 call center

Innovative Approaches to Improve Your BPO Call Center

In order to build a high-performance call center, you must set higher goals than simply streamlining operations and lowering costs. Today’s BPO call centers deliver industry expertise and business insights that help companies develop innovative customer care solutions. With the right BPO partner and a forward-thinking approach, your business will be poised to manage changing business

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Insurance Contact Center Best Practices
BPO

Insurance Contact Center Best Practices

In addition to following call center best practices, BPO providers specializing in the insurance industry will strengthen their client relationships and deliver on their promise to implement effective customer relationship strategies by applying these five best practices for optimizing an insurance contact center: Strengthen security protocols to prevent fraud. According to the FBI, the insurance

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The Importance of Delivering Relevant, Reliable Customer Experiences
Ansafone

The Importance of Delivering Relevant, Reliable Customer Experiences

Global competition in the marketplace has put power in the hands of consumers. Consumers who are increasingly demanding quality interactions with their preferred brands. A whopping 88 percent of customers told Harris Interactive that a company’s ability to exceed their service expectations is more important than its innovative products or price points. Reliable customer experiences

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5 Qualities of Great Customer Service Agents
Contact Center

5 Qualities of Great Customer Service Agents

Success in the contact center begins with the hiring process. When you bring in customer service agents who naturally have these five qualities, your customers are more likely to have positive experiences that strengthen brand reputation, engagement and loyalty. Hiring managers can use specific techniques to gauge a candidate’s emotional intelligence skills while ongoing training

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24-7 call center

4 Technology Trends that Transform Contact Centers

  Advancements in technology have revolutionized how companies interact with customers. Several cutting-edge tools are now being integrated into the contact center environment to improve workflows and increase agent productivity, allowing them to raise the bar on what excellent customer experiences look like. The strategic use of this technology is also putting businesses far ahead

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Ansafone’s expertise in the contact center industry can help you identify the multichannel customer engagement strategies that will boost client satisfaction and retention rates. Contact us at (800) 510-0514 for an in-depth consultation on how to strengthen your customer communication plan with a multichannel strategy.

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