Blog Archive

Category: Contact Center

Check out the latest from Ansafone.

Ansafone

The Effects of COVID-19 on Business in 2021

Covid-19 has changed much of what the world sees as normal. With many people having to work from home and others losing their jobs, many consumers’ spending habits have changed. This change in habits will force many companies to change the way they conduct business as well. There are many ways that Covid-19 will affect

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Contact Center

Hold and Convert Web Traffic Using Live Chat Services

Any time you consider growing your business, there are a lot of things to consider. Changing your website is an important step. Your website is your business’s online face, informing customers, providing details, and helping customers with their questions. The content found on your website will naturally answer many questions for your customers and hopefully

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Ansafone

Benefits of a Virtual Assistant in Real Estate

A virtual assistant can be a great asset to any busy real estate agent. Agents need to be available to their clients many hours of the day, taking care of contracts, making and accepting bids, and handling all the calls that come in. Doing this on your own can quickly wear down any agent. A

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Ansafone

How Business Are Adapting To The Surge In Digital Services

Companies today have been forced to move to more digital means since the beginning of the year due to the current COVID-19 pandemic. This ordeal has taken a tremendous toll on companies, and many have been forced to close their doors forever. Some businesses are doing well with the digital redirection. After re-opening from lockdowns,

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Ansafone

Secure Text Messaging Can Replace Antiquated Pager Systems

Pager technology gained popularity in the US in the 1980s as an effective way of communicating with someone who was away from their home or office. However, as mobile phones became increasingly popular, the pager market saw a dramatic decrease until pagers were only a fraction of the mobile communications market by the end of

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Ansafone

5 Essential Criteria To Professional Phone Etiquette

First impressions are everything. The first contact with any business is usually a simple telephone call. When you are on a call representing your business, it is crucial that you are professional, friendly, and accommodating. However, “being professional” can be defined differently depending on whom you ask. Yet, there are some essential criteria to “being professional”

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Ansafone

How Live Chat Services Can Increase Sales for Businesses and Offer an Exceptional Customer Experience

Live chat service is a powerful customer service tool that has gained popularity over the last several years. Live chat, sometimes called web chat, provides a way for your website visitors to exchange text communications with your company or answering service in real-time. These services allow customers to deal with complaints in real-time and provide

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Ansafone

What HIPAA Compliance Means To Your Business and Your Clients

In the healthcare industry, knowing and abiding by the HIPAA regulations is of utmost importance for the patients and for the healthcare practitioner. The Health Insurance Portability and Accountability Act, commonly referred to as HIPAA, and its extensive requirements are designed to protect the importance of patient privacy. HIPAA was enacted in 1996 and was

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Ansafone

Why A Contact Center is a Better Choice Than Voicemail

While many still use voicemail in their businesses today, it is somewhat outdated for great customer experience.  Even though it’s been around for many years and still in use by companies big and small, it is less than ideal for your customers. When customers call your company, many will expect the call to be picked

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."
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