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How Customer Engagement Silos Are Holding You Back
customer service

How Customer Engagement Silos Are Holding You Back

Organizational Silos that Hurt Customer Experience With the very best of intentions, most organizations structure themselves into silos. This happens when companies segment people on the basis of skillset into different departments and roles. Although this focused framework can be healthy for a business, it can also lead to many problems. Simply consider the fact that “silo mentality”

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customer service

An Introduction To Excellent Customer Service

Ansafone is a company that’s professionally driven toward excellence. With 50 years of experience, we have customers that choose to return to us every year. We value their opinions as we focus on helping our customers achieve their goals.

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Using Big Data to Drive Customer-Intelligent Experiences
customer service

Using Big Data to Drive Customer-Intelligent Experiences

Knowing your customer is one of the most important elements of running a successful business. What makes this difficult is that no customer is exactly the same. When companies are forced to create brand messages that appeal to broad ranges of people, they risk not connecting with anyone. A lack of personalization makes customers feel like just a number rather than a valued member of your inner network. They have no hesitations in leaving you for the next best thing when it comes along.

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customer service

Unhappy Customers Can Help You Create Better Customer Service

For your business to be successful, you have to base it on what your customer needs. At times, they are unhappy because they may have needs that are not fulfilled by your service or product. Customer needs are the difference between the customer’s desired state and the actual state. While your business could satisfy the needs of your customers through your product, they also deserve other things like great customer service, employees who are knowledgeable of the product, and efficient services.

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customer service

Why does Brand Perception Matter?

Brand perception is crucial to the success of a business because it sets the tone for future progress. In today’s dynamic world, consumers share their experiences with peers and friends. These experiences are reflected across social media channels and the whole world via the internet. As a result, a single bad experience can often destroy

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Net Promoter Score: Pros and Cons
customer service

Net Promoter Score: Pros and Cons

When managing any business, you need a steady focus that will enable you to grow the venture. You have to think about how you will increase sales and the best ways to do so. There are various strategies that you can use to attract customers and increase the conversion rate, from social media advertising to

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customer service

Brand Perception Matters: Here’s Why

It’s not enough to have a great product or service. The pivot point for any business’s success or failure is ultimately what and how customers feel about it. Customer relationships are the foundation upon which a company builds or destroys brand perception. Brand perception is the walls holding your business together. Communication is the tool

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8 IVR Strategies that Keep Customers Happy
customer service

8 IVR Strategies that Keep Customers Happy

When customers call your company, how they are greeted and how long it takes to get answers determines how satisfied they feel when the transaction ends. Customers who are able to quickly complete a transaction or resolve a problem hang up knowing that their time and patronage are of value to you. In contrast, a

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The Most Common Reasons Customers Call Back
BPO

 The Most Common Reasons Customers Call Back

When it comes to gauging the effectiveness of your BPO call center at delivering quality customer experiences, first call resolution (FCR) is the pinnacle metric. FCR tells you how well you are doing at resolving customers’ issues quickly and accurately. When there is a need for further follow-up, customer frustration occurs, which hurts the overall

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Most Efficient Ways To Manage Contact Center Solitions
Contact Center

Most Efficient Ways to Manage Contact Center Solutions

Efficiently managing contact center solutions is the only way to achieve your goal of balancing low costs-per-call with delivering valuable customer experiences during every interaction. Call center efficiency refers to the ratio of how well agents support customers in relation to the total amount of energy they expend completing the tasks. Operating an efficient contact

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Ansafone’s expertise in the contact center industry can help you identify the multichannel customer engagement strategies that will boost client satisfaction and retention rates. Contact us at (800) 510-0514 for an in-depth consultation on how to strengthen your customer communication plan with a multichannel strategy.

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