Blog & Articles

It’s common in the landscaping industry that a full-time receptionist may not be on staff. On part of this, it’s up to the business owner to answer calls as they come, which could be at any time of the day. Whether it’s a larger, medium or small size landscaping company, it’s important that every single...

While maintaining a successful business, it’s important to prioritize the needs of customers and keep up with how they may evolve over time. The first solution route may not always be the cemented path for every issue. That’s why it’s helpful to provide a variety of options for customers. In doing this, they then feel...

How to Get Started   Leading the charge in a particular industry is no easy task. It takes a solid foundation, an organized operational plan, and a steadfast approach that remains dedicated to improving results. It’s also important to continually update business strategies to better meet the changing demands from consumers. Ultimately, the goal of...

Law firms are tasked with facilitating research, managing case work, assisting in court cases all while making sure clients are receiving satisfactory service. When it comes to work in the legal field, time is of great value. This industry requires responsible management and operations that run smoothly. In addition to maintaining and completing daily tasks,...

In a competitive industry, the playing field requires a business to stay ahead of the game by creating positive relationships. Driving customer lifetime value should be a focal point of a business from the start. The loyalty of consumers is garnered by the loyalty of a business. Ultimately, it comes down to establishing customer relationships...

It’s safe to say email is one of the most convenient ways for customers to contact a business or organization with questions and/or concerns. What makes this pathway of communication successful is the speed of response times. Customers should be given solutions in a timely manner in order to maintain a positive repertoire that builds...

With ever-evolving technology, customers today expect round-the-clock service and on-demand communication. No caller wants to hear the automated voicemail prompting them to leave a message. Majority of the time, customers choose not to leave their information or reason for calling. That’s why it’s important to make sure real-time communication is available 24/7. The potential loss...

In order to maintain a successful business or organization, operations must flow smoothly and efficiently to ensure it stands out from the rest in the industry. Partnering with a contact center means receiving the support needed to place business of all sizes on the right path to growth and expandability. From up-to-date technology to highly-trained...

  A contact center thrives through the use of technology. In 2021, contact center customers expect a company’s technology to meet the demands of the modern age. Fortunately, the right contact center technology can help agents and management achieve excellent customer service consistently and efficiently. Contact center technology is sure to keep advancing with no...

How We Can Help with Staffing During Covid-19 The Covid-19 crisis has brought great havoc to many businesses worldwide. One of the greatest struggles is having enough staff on hand to efficiently respond to all the customers who are trying to contact you. During this crucial time, a high volume of calls are on the...