Blog & Articles

In a competitive industry, the playing field requires a business to stay ahead of the game by creating positive relationships. Driving customer lifetime value should be a focal point of a business from the start. The loyalty of consumers is garnered by the loyalty of a business. Ultimately, it comes down to establishing customer relationships...

It’s important that business leaders understand what contact centers can bring to the playing board when it comes to making the crucial decision to partner up. The most basic question is: what is a contact center? Put simply, they offer omni-channel services that support answering and phone support for specific industries. This can include businesses...