Have you ever shopped on a website only to get frustrated with their live chat functions? Have you considered adding a live chat feature to your business’s website, but are nervous about giving your own customers that same frustrating experience?
When you offer a live chat option, your customers can get their questions answered and problems solved before they leave your website. But that is the key ingredient to a successful live chat service – a seamless, easy experience. This option drives conversations, strengthens brand loyalty, and more.
With 50 years of world-class customer experience and brand care, Ansafone is your ideal partner for live chat services.
More than ever before, customers are skipping the brick and mortar shopping experiences and shopping online. This is why offering access to live, easy-to-use web chat solutions is key for your customers to easily connect with your company. The more customers shop online, the more questions they more than likely will have. If your customers don’t get the information they are looking for immediately, they will probably get frustrated and move on to the next product.
This is why a live chat that delivers incredibly high satisfaction levels is key to your online commerce. It’s quick, personalized, and doesn’t require picking up yet another device or switching to a different browser window (which may close or disconnect from your customer altogether!). We will help you offer a live chat that invites your customers to interact with your brand on a personal level. When your customer visits your website and a message asks them, “How can I help you?” you can rest assured that your customer will easily interact with your company and help you build brand loyalty.
Offering live chat opportunities to your customers doesn’t only solve problems for clients, but it’s also a great way to engage first-time visitors, hesitant shoppers, and return customers. A happy customer is a customer for life.
It is the job of our expert agents to act as a seamless extension of your business. We offer 24/7 web chat services, and our software application connects to your CRM tools to collect visitor information and understand customer behavior. We can even create priority rules for high-value customers and audience demographics. In the end, our award-winning team will be a smooth, unified extension of your company so that your customers receive high-quality and easy-to-use online help.