Ansafone provides world-class technical help that makes the problem-solving process fast and painless. When they receive attentive, personal resolutions to their tech troubles, your customers feel valued, which deepens their loyalty to your brand. American customers will find it easy to communicate with our U.S.-based agents as they walk through basic tech troubleshooting procedures. Our diverse staff is also multilingual, allowing you to offer response strategies to consumers around the world as well.
Each tech agent receives up to four weeks of classroom training in how to support your products and services across multiple channels. In every interaction, our customer care reps understand that they are representing your brand. Your account specialist can work with your company to develop appropriate response protocols that ensure our agents ask the right questions to isolate the problem.