Tier 1 & Tier 2 Technical Support Services

Today’s online customers need immediate technical support when they experience an issue, have to reset their passwords or encounter glitches when deploying new software. A responsive tech support help desk that rapidly fixes first-stage issues turns frustrated consumers into satisfied customers. Contact Ansafone today to kickoff your Tech Support Inbound Call Center.

Technical Support Contact Center

Offering competent Tier 1 tech support is a critical component in customer satisfaction and loyalty. Yet, most companies lack the budget to staff fully responsive internal IT services. Outsourcing your technical support provides the cost-effective solution your company needs to productively respond to initial client support calls.

Providing your customers quality technical support requires quick and efficient understanding followed by guidance toward a resolution. It is also essential that rapid responses are available even when your business is not open.

At Ansafone, we employ a multichannel communication system that allows customers to reach us by phone, email, chat and social media. Our agents can use live chat to assist with website navigation, gain remote access to a desktop to troubleshoot hardware problems or reach out on social media to answer questions about software bugs. This not only provides a higher level of service but also saves you money on labor and technology tools.

Dependable U.S.-Based Technical Customer Support

Ansafone provides world-class technical help that makes the problem-solving process fast and painless. When they receive attentive, personal resolutions to their tech troubles, your customers feel valued, which deepens their loyalty to your brand. American customers will find it easy to communicate with our U.S.-based agents as they walk through basic tech troubleshooting procedures. Our diverse staff is also multilingual, allowing you to offer response strategies to consumers around the world as well.

Each tech agent receives up to four weeks of classroom training in how to support your products and services across multiple channels. In every interaction, our customer care reps understand that they are representing your brand. Your account specialist can work with your company to develop appropriate response protocols that ensure our agents ask the right questions to isolate the problem.