Terra Saffen

Terra Saffen

Director of Operations, West Coast

Terra is in charge of the day to day management of the Santa Ana Call Center. She has over 15 years in management and has been recognized for her organizational, efficiency, and priority management skills with developing others into leadership roles. Terra is a self-proclaimed science fiction fan and says she gets more life advice from Dumbledore than anyone else.

Premier resource

Establish your brand as the premier resource in your industry by delivering superior customer service at every contact point with Ansafone Contact Centers. Your customers deserve a world-class customer experience. Ansafone delivers award-winning, industry-recognized, unparalleled customer service.

BPO service

Looking for an outbound call center to help you meet your organization’s goals, increase sales, save you money, and expand your business? You’ll need an outbound BPO service. At Ansafone, we become a seamless extension of your business and provide you and your customers with award-winning, industry-recognized, unparalleled customer service. We’ve partnered with businesses in a wide range of industries: healthcare, education, retail, banking, government and everything in between. No matter your industry, we’ll properly represent who you are and what your brand stands for.

50 years experience

With our 50 years of contact center experience, we have the knowledge and expertise you’re looking for, along with the cutting-edge technology and tools you need. It begins with learning about you and your business, and then creating a customized solution that delivers. At Ansafone, single call resolution is the goal for every customer, every time.

Customized solution

Our customer-centric approach works within any industry. Each client receives focused attention and the benefit of relevant expertise, while the superior quality of our customer experience remains the priority. We can integrate into your systems in real time, or build a customized solution. We work with you to develop key performance indicators (KPI’s) that help you measure our performance and ensure a world-class customer experience.

Premier customer experiences

We are a US-based call center that works to provide premier customer experiences. With locations in California and Florida, we offer full coast-to-coast redundancy and reliable 24/7 connectivity. Our customer-centric solutions remain unparalleled in the industry today. For 50 years, we’ve been here for your customers around the clock. Our trained professional agents offer the courteous help and expert knowledge your customers need. We have long-standing client relationships that go back over three decades. Longevity is key in our relationships!

Industry Awards and Affiliations

Partner with Ansafone!

Learn more about our full array of CONTACT CENTER SERVICES to match your business needs.

Ansafone can increase your call center performance and efficiency, lower operational costs, and create new sales opportunities for your business. We are ready to support your VIP customer support outsourcing and be an extension of your brand!
01.
Competitive advantage by increasing consumer awareness of your brand.
02.
Improving your VIP customer service engagement levels and
03.
Extending the reach and effectiveness of your customer outreach programs

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