When you offer access to live web chat solutions, your customers can easily connect with your company. Today’s consumers have lots of questions while they are shopping online. If they don’t get the information they’re looking for, they’ll move on to the next product.
Live chat delivers incredibly high satisfaction levels, and it’s easy to see why: it’s quick, personalized, and doesn’t require picking up another device or switching to a different browser window. When a customer visits your website and a message asks, “How can I help you?” the customer is invited to interact with your brand on a personal level, building brand loyalty.
Not only does live chat offer opportunities to solve problems for clients, but it’s also a great way to engage first-time visitors, hesitant shoppers and return customers.
The best live chat platforms go beyond basic instant-messaging functions. For example, smart-tracking technology senses when visitors arrive at your most critical touchpoints. From there, the system alerts a customer care specialist to start a conversation. This real-time immediacy creates a connection with shoppers. This fosters a positive view of your brand and helps drive sales.
If you’re searching for a long-term call center partner, Ansafone’s friendly, courteous agents will be happy to work with you.
Gain immediate customer care every minute of the day, 24/7/365. Our professional contact center guarantees round-the-clock availability and real-time customer support. We will rapidly resolve issues and proactively provide the information your customers are seeking.
Live chat is a great fit for ecommerce companies that want to capture a sale or provide immediate service. Customers can ask questions about products, find answers about their order, or get updates about a refund status.
Ansafone’s professional live chat agents offer the following services:
You can set up campaigns to welcome browsers to your landing page, guide them to similar service pages or offer personalized shopping assistance.
We offer 24/7 web chat services, and our expert agents act as a seamless extension of your business. Our software application connects to your CRM tools to collect visitor information and understand customer behavior. We can even create priority rules for high-value customers and audience demographics.