Full Podcast Episodes

Talking about AI (Artificial Intelligence) with Jared Mendez, CTO, of Ansafone Contact Centers

In this full podcast interview, we talk with Jared Mendez, CTO, of Ansafone Contact Centers about call center technology and artificial intelligence. Ansafone Contact Centers is a national call center that offers omni- channel call center services and bilingual services. Take a listen into the inside scoop of what it's like to service natural disasters and everyday business operations.

Our Up and Close Podcast Interview with Terra Saffen, Dir. of Operations-West Coast of Ansafone Contact Centers

In this full podcast interview, we talk with Terra Saffen, Dir. of Operations-West Coast of Ansafone Contact Centers about what it's like to work for a national call center and the ins and outs of the industry. Terra shares her insights of what are seen as assets of the business and areas of improvement. With the instilled core values of Ansafone Contact Centers, we see what it takes to sustain a business like Ansafone and what has made it a great BPO provider for medical, financial, ecommerce and other niche industries.

Hear it from One of Our Top Call Center Agents, Erick Rodriguez – Shift Lead

Ansafone Contact Centers is a national, award-winning BPO contact center based in Miami, FL and Santa Ana, CA. With other multiple geo locations, Ansafone can help with any call center solutions. Take a listen into the inside scoop of what's it like to work at a call center from the perspective of our Site Leader, Erick Rodriguez.

CEO, Randy Harmat from Ansafone Call Centers Shares His Insights on the Call Center Industry

In this full podcast interview with Ansafone Contact Centers, CEO, Randy Harmat, shares his vision of his company and what it takes to be in the call center industry. Ansafone Contact Centers prides itself on 50 years of world-class customer experience and brand care.

Real Stories Told by Agents at Ansafone Contact Centers! Get the Behind the Scenes of What It Takes to Help Life-Threatening Calls!

In this episode, we interview some of the agents at Ansafone to learn what it takes to handle life-threatening calls.

The 50 Yr. Establishment of Ansafone Contact Centers and How They Pioneered the Call Center Industry

In this full 30 min. interview with Ansafone Contact Centers, Tim Austrums, the VP of Sales/Marketing delves deep into the ins and outs of the call center industry, sharing industry knowledge, vast experience, and crisis management. In a candid and personable interview, Tim talks about why he got into the industry, what this "people's business" has taught him and what is the true asset and culture of Ansafone Contact Centers that was originally built from a family business for 50 years!

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Learn more about our full array of CONTACT CENTER SERVICES to match your business needs.

Ansafone can increase your call center performance and efficiency, lower operational costs, and create new sales opportunities for your business. We are ready to support your customer support outsourcing and be an extension of your brand!
01.
Competitive advantage by increasing consumer awareness of your brand.
02.
Improving your retail customer service engagement levels and
03.
Extending the reach and effectiveness of your customer outreach programs

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