When customers call with questions or complaints, you need a plan for meeting their needs—or your business suffers. Since these inquiries are often sensitive, you need representatives who will respond courteously, empathetically and accurately. Ansafone’s professional agents are a strong asset to your company in that regard.
In addition to receiving, documenting and resolving customer issues when possible, your consumer affairs contact center can also serve as a liaison with government agencies and consumer interest groups.
more cost to attract a new customer than to keep an existing one
more likely to try your new products than new customers are
It’s an efficient, effective way to connect with your customers and solve problems quickly while also exposing your brand to a bigger audience and boosting customer loyalty.
Ansafone emphasizes strategies that are proven to develop lasting relationships with customers. All channels have priority wait queues, just like phone calls, and issues are routed to experienced agents based on their training. Our front office specialties include:
Many customers prefer to discuss their concerns with real people over the phone. It’s essential to provide a great phone experience. That means minimal waiting and genuine, caring agents.
Speed up contact time with live chat! Fix your customers’ problems and answer their questions in an instant. Live chat is efficient because it allows agents to work with multiple customers at once.
Email is an essential tool. It feels personal to your customers, and it’s an effective way to resolve questions and concerns. You can provide timely, detailed responses with a quality email strategy.
Provide quick, personalized responses across all social channels. Express thanks to your customers, answer questions, and redirect private cases to other channels with social media monitoring.