Social Media Customer Service

Connect with Customers Right Where They’re At

Ansafone Social Media Customer Service

With social media support, you can stay on top of all your social profiles effortlessly—24/7, every day of the year. The truth is, that’s where your customers spend their time, and they’re not just online during business hours. That’s why you need a constant social media presence, too.

Social media can create a world of opportunities for your business if you play your cards right, and when you outsource social media management, you can have a bigger and better presence than if you tried to manage it all on your own.

What is Social Media Customer Service?

Social media customer service uses Twitter, Facebook, Instagram, and other social sites to manage conversations with other social media users. Through tweets, Facebook and Instagram comments, direct messages, and more, you can connect with customers directly.

“Like” and “Comment” Your Way to Better Customer Satisfaction

Build your brand’s reputation

Social media posts offer a way to get more positive exposure. And when you’re active on your social media profiles and respond to your customers’ needs, you’ll get a reputation as a company that really cares about its customers.

Drive sales

In an outbound center, we don’t take calls from customers—instead, our agents call the customer. Outbound services traditionally include telemarketing, sales, surveys, and customer retention calls.

Increase customer satisfaction

When you can solve their problems and address their concerns right away, your customers will instantly be more satisfied with your business.

Speed up conflict resolution

Conflict happens. In today’s world, many customers turn to Twitter to air their grievances. If you don’t pay close attention to your social media profiles, these things can go unnoticed and harm your business— but if you have someone managing your profiles, you’ll be able to speedily address and resolve any issues that a customer might have with your products or service.

Expose your brand to a wider audience

With social media, you can reach anyone on the globe who has an Internet connection! You don’t need to track down people’s personal contact information to reach them. You can even use targeting tools to narrow down on the right target audience. Social media offers brand-new opportunities for reaching customers that you never could have reached easily before.

Save money and increase profit

Social media interaction is an inexpensive way to talk to your customers and meet their needs.

It’s an efficient, effective way to connect with your customers and solve problems quickly while also exposing your brand to a bigger audience and boosting customer loyalty.

Industry Awards and Affiliations

Partner with Ansafone!

Learn more about our full array of CONTACT CENTER SERVICES to match your business needs.

Ansafone can increase your call center performance and efficiency, lower operational costs, and create new sales opportunities for your business. We are ready to support your customer support outsourcing and be an extension of your brand!
Competitive advantage by increasing consumer awareness of your brand.
Improving your retail customer service engagement levels and
Extending the reach and effectiveness of your customer outreach programs

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