Leadership Team

Ansafone would not be as successful without these special individuals. They provide a unique collage of experiences and skills that make Ansafone your number one choice for a contact center or BPO services. 

President & CEO

Randy succeeded his father in 1999 and has grown the family business from its beginnings in 1970 as a small business answering service into a modern, cutting edge, technology driven omnichannel contact center. He provides strategic direction to the overall organization and engages in bringing on new clients with his sales team. Randy graduated from the University of Redlands with a Bachelor’s in Business Administration and has completed MIT’s Entrepreneurial Development Program.

Vice President

Jennifer oversees all operational aspects of Ansafone. She is responsible for oversight of the organization, strategic planning, financial and operational planning and business analysis. She has nearly 25 years of experience in large and small call center environments, specifically in business measurements and operations. She has a Bachelor’s in Management from Biola University and a MBA in finance from the University of Redlands. In her spare time, Jennifer can be found in her home brewery perfecting one of her 20 different types of beer.

Vice President of Sales and Marketing

Tim is responsible for new business development, marketing strategy, and management of the sales and marketing team. He brings over 20 years of Contact Center executive sales and marketing expertise to Ansafone. His reputation of integrity and exceptional client relationships have gained him success and respect throughout the BPO industry. Tim runs for fun – including marathons – and claims to have set foot in every state in the U.S..

Director of Sales

Chris leads the national sales team, with a focus on exceeding expectations by delivering outstanding customer service. He has more than 20 years in national sales and leadership experience spanning sales, contact centers and answering service industries. Chris is a veteran in the contact center and answering service market and has held key leadership roles in sales, general management, sales management, services, marketing, supply chain and operations. Chris has a serious aversion to horror movies and loves his pet goldfish, Squishy.

Director of Client Services

Carrie leads a team of service professionals in providing world class customer service. A 28-year veteran of the outsource service industry, Carrie has unparalleled awareness of the complexities involved in the day-to-day operation of a contact center environment. She received her Bachelor’s from the University of the South. In her free time, Carrie is most often found reading biographies on her favorite family, the Roosevelts.

Director of Information Technology & Integration

Jared leads a team of technology experts in creating customized solutions, maintaining the highest levels of information security, and implementation for new projects. He has over 17 years of information technology experience, project oversight and management experience. His experience in SQL, Web Development, and Reporting Platforms brings a depth of knowledge to the client implementation and campaign sustainability. When he’s not at work, he can be found racing cars at the AAA Speedway.

Director of Operations, East Coast

Lynda is in charge of the day to day management of the East Coast operations including two call centers. She has over 28 years in management and has been in customer service industry for 41 years. She started out an agent and worked through many departments within the call center, gaining a clear understanding of the processes necessary to create a efficient and professional contact center. Lynda is a certified welder and can program robotic welders.

Director of Operations, West Coast

Robert is responsible for West Coast Operations, including workforce management and training.  With over 20 years in call centers and 17 years in workforce management, Robert has a solid foundation in planning, strategy, and operational efficiency.  He has earned his MBA from University of Redlands and Bachelors from Cal State University Fullerton.  Robert enjoys music and collects vinyl records in his spare time.

Controller

Meredith Gaitanis is responsible for all aspects of corporate financial and management reporting, including, but not limited to, internal control oversight, risk management, and corporate financial planning and analysis.  Meredith brought to the position her 16 years of prior accounting experience, which she obtained working in various industries.  She earned her Bachelor’s Degree in Accounting from St. Leo University. Meredith enjoys watching her herd of pet buffalo roam the fields near her home.

Integration and Client Success Strategist

Joseph has been in the contact center industry for 15 years. He joined the Ansafone team as a CSR, and has served as Subject Matter Expert for its customer service and sales-oriented client base, Training and Development Officer, Sr Account Executive, and his current role in overseeing Project design and implementation. Joseph has overseen complex implementations has continued success working with Ansafone’s largest client relationships. His experience in customer service and ability to create unique solutions brings great value to our clients. When he is not in the office, Joseph is famous for making plans but then canceling them after remembering he is a dad now and has to go home to watch Peppa Pig.

Industry Awards and Affiliations

Ready to start your next outsourcing project?

Ansafone’s expertise in the contact center industry can help you identify the BPO strategies that will boost client satisfaction and retention rates. Contact us at (800) 510-0514 for an in-depth consultation on how to strengthen your customer communication plan with a BPO strategy.