Bilingual Services

With our world becoming more diverse and international, bilingual support is a customer service necessity.

By accommodating Spanish-speaking customers, your base can be expanded while increasing opportunities for further business growth. Ansafone offers bilingual Spanish and English translations to keep up with industry competition.

When a customer knows their native language is supported by your business, they are more likely to make purchases. This can serve as a huge value-add to businesses that want to expand into the Latino market. When transactions are smooth and easy, these customers are more likely to return for more products or services.

Ansafone’s bilingual call centers have highly- trained professionals that can also help with medical services varying from setting appointments to tech support and even order placement. In emergency situations, it’s crucial to ensure calls are expedited accurately. Full fluency in the Spanish language is dire in relaying prescription translations and relaying messages from medical professionals. A language barrier should never keep your business from providing quality customer care.

At Ansafone, we make our calls seamless by providing language translations to help in these instances. Our professionals assure that the callers are promptly placed in the appropriate queue to match with a translator. Your business should always be able to understandable the client to ensure their needs are met. We are happy to provide this bilingual answering service with utmost care and professionalism.

About Ansafone Contact Centers:

Built on 50 years of world-class customer experience and brand care, Ansafone Contact Centers can help elevate your business to the next level. As an award-winning call center provider, we are here to integrate your high-volume calls with personalized care and communications.

What We Can Do for You:

  • Provide 24/7/365 call center support.
  • Enhance your customer service experience.
  • Provide the most robust telephony and technology in the industry to accommodate any task.
  • Bilingual services.
  • Ability to customize scripting/protocols to meet your needs.

Why Ansafone?

50 years of World-Class Customer Experience and Brand Care.

Professional, well-trained agents to represent you.

Capacity to scale and support on short notice.

About Elaine Rodriguez:

Elaine Rodriguez is an enthusiastic driven professional with over 20 years of experience in the call center field. Elaine attributes her success to her ability of listening to customers and putting their needs and the needs of the callers first. Elaine has earned the trust of clients that have helped generate repeat business. Elaine is fluent in English and Spanish. She is a team player and knows the success of a department begins with motivation and hard work. 

Elaine has helped communities by starting a non-profit years ago along with her husband ,Mario Rodriguez to help inner city kids who wanted to play little league baseball. Elaine did a lot of networking by reaching out to local businesses and corporations. She generated enough funds to help keep kids playing for several seasons and also helped them get donations from Dicks Sporting Goods stores. One of the most important things for her was to make sure that every child had a chance to play, but made it mandatory that they maintain amazing grades. Elaine is a mother to three children: Samantha 27, Carlos 16 and Zack 11.  Outside of work,  she enjoys sports, movies, traveling and a trip to Barnes and Noble.

If you would like to have a discussion on how we can deliver and accommodate your business, I can be reached at:

PHONE (CALL/TEXT): 352-235-9962
PHONE (CALL ONLY): 786-746-0030
EMAIL: elaine.rodriguez@endicottcomm.com
SCHEDULE TIME WITH ME: Schedule Here

Partner with Ansafone!

Learn more about our full array of CONTACT CENTER SERVICES to match your business needs.

Ansafone can increase your call center performance and efficiency, lower operational costs, and create new sales opportunities for your business. We are ready to support your customer support outsourcing and be an extension of your brand!
01.
Competitive advantage by increasing consumer awareness of your brand.
02.
Improving your retail customer service engagement levels and
03.
Extending the reach and effectiveness of your customer outreach programs

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