Advanced contact centers apply technology to be more responsive and enhance quality Some contact centers function in isolation. They work from a single location and are disconnected from support. Our contact centers, however, are interconnected. This allows them to share calls, texts, and other essential customer communication. All advanced communication hubs have this capability. Make
Make sure your contact center has a viable backup plan so that your business functions are not at risk
These 10 essential items should be part of every contact center’s contingency strategy Executives should have a plan to deal with critical emergency situations. It’s simply smart management. Though we hope to never encounter a business-threatening disaster, if it does occur, will you be ready?