Blog Archive

Category: News & Events

Check out the latest from Ansafone.

Ansafone

5 Ways a Contact Center Can Enhance a Business

In order to maintain a successful business or organization, operations must flow smoothly and efficiently to ensure it stands out from the rest in the industry. Partnering with a contact center means receiving the support needed to place business of all sizes on the right path to growth and expandability. From up-to-date technology to highly-trained

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Ansafone

How a Contact Center Operates Emergency Dispatch Services

  Contact centers are versatile and useful for all kinds of services including customer service, sales, and more. Contact centers also handle emergency dispatch calls of all kinds. Emergency contact centers are staffed with agents that take calls and dispatch emergency personnel wherever they are needed in a variety of critical situations. 911 call dispatch,

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Ansafone

How Technology Improves Contact Center Customer Experience

  A contact center thrives through the use of technology. In 2021, contact center customers expect a company’s technology to meet the demands of the modern age. Fortunately, the right contact center technology can help agents and management achieve excellent customer service consistently and efficiently. Contact center technology is sure to keep advancing with no

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Eight people sitting at a table with laptops having a business meeting
News & Events

Covid- 19 Management Response Team and Call Center

Call Center That’s Here when You Need it We are your Covid-19 Management Response Team Call Center to help you get through all facets of business challenges and customer care operations during this time. During a public health crisis such as Covid-19, business continuity and disaster recovery are both vital and necessary criterias for a

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Randy Harmat wearing a button down shirt smiling into camera
News & Events

Message from Our CEO, Randy Harmat of Ansafone Contact Centers

During these uncertain times, we all have experienced the impact of the COVID-19 pandemic in every aspect of our lives. As we continue to monitor the daily changing environment, we continue to evaluate the impact it has on our business,  public and personal health and the safety of our customers, employees and partnerships. My heart

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Coronavirus molecule
News & Events

COVID-19: Announcement

At Ansafone, we are keenly aware of the potential impact of the coronavirus (COVID-19) and are taking steps to provide for the continuity of our services and the safety of our employees. Disaster preparedness is an integral part of our risk management program and includes a viable pandemic plan. Click here to read some of the features of the plan and actions we are taking.

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Ansafone Earns SOC 2 Certification

OCALA, FL (Oct. 1, 2018) – Ansafone, a U.S. based outsourced Contact Center has earned SOC 2 certifications for both the Ocala, FL and Santa Ana, CA locations. SOC 2 compliance ensures that your provider receives regular SOC 2 reports with descriptions of the company’s efforts to deliver on the following five Trust Service Principles:

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BPO – ANSAFONE PARTNERS WITH MAKE-A-WISH

BPO – PRESS RELEASE FOR IMMEDIATE RELEASE 05/15/2018 ANSAFONE PARTNERS WITH MAKE-A-WISH Coral Gables, FL (May 12, 2018) – Ansafone, a U.S. based outsourced Contact Center was a Gold Sponsor for Make-A-Wish Southern Florida at their recent Brunch Under the Big Top Event. “Everyone knows Make-A-Wish and the incredible work that they do for children with

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Ansafone Wins 2017 Elite Contact Center Outsourcing Award

PRESS RELEASE – Outsourcing Award FOR IMMEDIATE RELEASE, Outsourcing Award 08/02/2017 Santa Ana, CA (August 2, 2017) — Ansafone, a full service provider of inbound, outbound and e-bound outsourced contact center services across the United States, proudly announced today that the company has received the 2017 Elite Contact Center Outsourcing Award organised by TMC, a global,

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Ansafone Wins 2017 CCW Excellence Award

PRESS RELEASE FOR IMMEDIATE RELEASE, Award 8/02/2017 ANSAFONE WINS Award AT LAS VEGAS Santa Ana, CA (August 2, 2017) – Ansafone, a U.S. based outsourced Contact Center took the gala night of CCW Excellence Awards by storm earlier last month by winning the Best in Class Contact Center (over 200 seats) Runner-up. The prestigious ceremony

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Industry Awards and Affiliations

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."
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