omni-channel
The Benefits of Live Chat
As you’re considering the different options for your company, take into account the benefits of chatting live with customers.
August 14, 2019
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omni-channel
We Combine a Human Touch With Modern Technology
If you are looking for customer service solutions on which you can depend, you have come to the right place. Our team uses an omnichannel approach to customer service so that your customers can connect with you on a platform with which they are comfortable. Our friendly and caring team uses the latest technology to
June 11, 2019
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omni-channel
How Millennials Are Changing Customer Service
Millennials make up more than 20% of the US population, but they are one-half of the workforce. As younger millennials graduate and join the workforce, they will comprise more than 75% of the labor force by 2025. Any group that comprises 75% of the workforce also holds the majority of spending power. This makes them
May 14, 2019
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customer service
Human Touch With Modern Technology
If you are looking for customer service solutions on which you can depend, you have come to the right place. Our team uses an omnichannel approach to customer service so that your customers can connect with you on a platform with which they are comfortable. Our friendly and caring team uses the latest technology to
February 6, 2019
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Ansafone
The Importance of Delivering Relevant, Reliable Customer Experiences
Global competition in the marketplace has put power in the hands of consumers. Consumers who are increasingly demanding quality interactions with their preferred brands. A whopping 88 percent of customers told Harris Interactive that a company’s ability to exceed their service expectations is more important than its innovative products or price points. Reliable customer experiences
February 6, 2019
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customer service
Big Data Analytics Creates Smart Contact Centers
As the primary connection for customers’ concerns, call centers have massive amounts of data pouring in hourly. While companies are tapping this information to personalize messaging and spot trends, contact center management can also leverage Big Data to streamline service processes, boost agent productivity and deliver exceptional customer experiences. Collecting the information is the easy
January 3, 2019
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What is Omnichannel and Why Should You Care?
Today’s customers have a preferred communication channel, but not all businesses are ready The ways for customers to contact businesses are rapidly expanding. No longer is the telephone the communication channel of choice. The phone is now merely one option on a list of viable considerations. With these multiple communication channels (multichannel) available for consumers
May 14, 2018
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omni-channel
Is There a Difference Between Multichannel and Omnichannel?
The multichannel versus omnichannel debate obscures the intent behind these words Many businesses talk about communication channels. While the telephone remains the default channel for most business communications, businesses shouldn’t dismiss other channels as trivial. Certainly, email leads the way as another way to communicate. It’s the preferred method for an increasing number of folks.
April 2, 2018
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24-7 call center
How to Hire a Call Center
Are You Looking to Hire a Call Center? Has your call volume reached new heights, or are you looking for a new way to generate leads? Hiring a call center is the perfect solution to handle a high volume of calls while letting your business continue to thrive. Outsourcing your communication needs can seem overwhelming
July 19, 2017
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24-7 call center
Call Center Services Don’t Have to Break the Bank!
Have you avoided outsourcing your communication needs due to the steep bill? As your business continues to flourish, hiring a call center will give you the freedom to focus on day-to-day operations without having to worry about restructuring your business to accommodate high call volume and lead generation efforts. Having affordable call center services that
July 14, 2017
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