An outsourced omnichannel call center is a great option when you have too many incoming and outgoing calls and not enough time. An omnichannel call center can answer your customers’ questions without interfering with your day-to-day operations. You want to build a rapport with your customers and create a relationship. No company wants to leave customers on hold while you help the customers in your store. There are just not enough hours in the day to help your current customers while still gaining new ones. So an omnichannel call center may be a cost-effective solution for you.
Ansafone Contact Centers offers a fresh approach as an omnichannel call center. We act like you! When your customers contact us, they feel like they are talking to you. That is because we act as an extension of your company. Our skilled agents offer them a level of customer service that is professional. This means your customers will be pleased to know they are valued and cared for by your company.
What Does Omnichannel Mean?
Omnichannel is a cross-channel strategy that organizations use to streamline their services. It’s also regularly used in e-commerce and marketing. Communication channels and their supporting resources work together. In other words, an omnichannel can operate across many different areas of business.
With Ansafone, an omnichannel allows customers seeking support to seamlessly, whether that’s:
- Phone calls
- Video calls
- Live chat
How Live Chat Can Work For You
First of all, we use an omnichannel communication approach to ensure you stay connected to your customers to give them the best customer service. Our overflow call center services include:
- email management
- live chat
- social media monitoring,
- IVR, or Interactive Voice Response
Also, our expertise spans multiple industries, including healthcare, retail, and more. Furthermore, our company specializes in customer service, tier 1 technical support, sales conversion, and program enrollment.
We use an Interactive Intelligence platform technology for inbound, outbound, email, and chat services. Having the proper training means that our company has evolved and adapted to changing technology. Agents who are expertly trained in dealing with multiple issues or emotional callers handle customer service demand and contact center processes. This allows our contact center to be up with the times and break into new markets and keep our clients. Succeeding at the forefront of omnichannel customer service options means we can offer:
- chat services
- email management
- social media support
- inbound and outbound call center services in a variety of industries
Finally, our company was recently awarded the MVP Quality and Top 50 Teleservices Agencies awards from TMC’s CUSTOMER magazine. Also, we were ranked on Inc 5000’s list of fastest-growing privately held companies. Our company is known in the US. to work diligently with your company to ensure brand care, flexibility, responsiveness, and fast delivery as a priority. We do more than most omnichannel call centers, and it shows in our approach to customer service and our core values as a company. As your partner, we can help to build your reputation. Hire Ansafone as your overflow call center, and let us work to build your reputation and rapport with your customers