Blog Archive

Category: Press Releases

Check out the latest from Ansafone.

Outsourcing Partner of the Year
Ansafone

Ansafone recognized as Outsourcing Partner of the Year

PRESS RELEASE – Outsourcing Customer Service Ansafone Wins 2019 Excellence in Customer Service Award Ocala, FL —May 7, 2019—Ansafone announced today that it has been named a winner in the 2019 Excellence in Customer Service Award presented by Business Intelligence Group. Ansafone was recognized because of its excellence in creating tailored solutions to answer their

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BPO – ANSAFONE PARTNERS WITH MAKE-A-WISH

BPO – PRESS RELEASE FOR IMMEDIATE RELEASE 05/15/2018 ANSAFONE PARTNERS WITH MAKE-A-WISH Coral Gables, FL (May 12, 2018) – Ansafone, a U.S. based outsourced Contact Center was a Gold Sponsor for Make-A-Wish Southern Florida at their recent Brunch Under the Big Top Event. “Everyone knows Make-A-Wish and the incredible work that they do for children with

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Ansafone Wins 2017 Elite Contact Center Outsourcing Award

PRESS RELEASE – Outsourcing Award FOR IMMEDIATE RELEASE, Outsourcing Award 08/02/2017 Santa Ana, CA (August 2, 2017) — Ansafone, a full service provider of inbound, outbound and e-bound outsourced contact center services across the United States, proudly announced today that the company has received the 2017 Elite Contact Center Outsourcing Award organised by TMC, a global,

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Ansafone Wins 2017 CCW Excellence Award

PRESS RELEASE FOR IMMEDIATE RELEASE, Award 8/02/2017 ANSAFONE WINS Award AT LAS VEGAS Santa Ana, CA (August 2, 2017) – Ansafone, a U.S. based outsourced Contact Center took the gala night of CCW Excellence Awards by storm earlier last month by winning the Best in Class Contact Center (over 200 seats) Runner-up. The prestigious ceremony

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Silver medal award for customer service in 2016
News & Events

Ansafone Contact Centers Awarded a 2016 MVP Quality Award

Santa Ana, California, April 19, 2016— Ansafone Call Center has been named a winner of a Silver MVP Quality Award from TMC‘s CUSTOMER magazine. “We are honored to be recognized with this prestigious award for the third year in a row,” said Randy Harmat, CEO, Ansafone Contact Centers. “For the past 46 years, Ansafone has continued to

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Ansafone Deploys Interactive Intelligence All-in-One IP Communications Software Suite

December 3, 2013 1:21 pm News, Press Release Call Center, cic, Contact Center, Implement, interactive intelligence, Software Suite, Irvine, Los Angeles, Orange County, Santa Ana, Southern California Source:  Business Wire Press Release Outsourced contact center reports improved customer service, increased agent productivity, and reduced costs as a result of software suite deployment INDIANAPOLIS & SANTA ANA, Calif.–(BUSINESS WIRE)–Ansafone Contact Centers, which provides outsourced contact center services

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Industry Awards and Affiliations

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Ansafone’s expertise in the contact center industry can help you identify the multichannel customer engagement strategies that will boost client satisfaction and retention rates. Contact us at (800) 510-0514 for an in-depth consultation on how to strengthen your customer communication plan with a multichannel strategy.

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."
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