Blog & Articles

Custom-Designed IVR Systems Ensure Easy & Direct Communication with Customers
It’s the duty of any good business to interact with its customers by offering them clear choices and options in which they can smoothly navigate call inquiries. In a sense, enabling the caller to “self-serve” fast-tracks the Contact Center Solutions that are readily available to them. Whether it’s collecting identification data or routing their call...
Welcoming Gina Robertson, new VP of Client Services, to Ansafone Contact Centers’ Leadership Team!
Ocala, FL- January 18, 2021 Ansafone Contact Centers is ringing in the New Year with new leadership. This leading contact center and BPO provider is pleased to announce and welcome Gina Robertson as the new Vice President of Client Services. With multiple locations nationwide, Ansafone looks forward to having her join the corporate management team,...
Outsourcing Partner of the Year
PRESS RELEASE – Outsourcing Customer Service Ansafone Wins 2019 Excellence in Customer Service Award Ocala, FL —May 7, 2019—Ansafone announced today that it has been named a winner in the 2019 Excellence in Customer Service Award presented by Business Intelligence Group. Ansafone was recognized because of its excellence in creating tailored solutions to answer their...
BPO – PRESS RELEASE FOR IMMEDIATE RELEASE 05/15/2018 ANSAFONE PARTNERS WITH MAKE-A-WISH Coral Gables, FL (May 12, 2018) – Ansafone, a U.S. based outsourced Contact Center was a Gold Sponsor for Make-A-Wish Southern Florida at their recent Brunch Under the Big Top Event. “Everyone knows Make-A-Wish and the incredible work that they do for children with...
PRESS RELEASE – Outsourcing Award FOR IMMEDIATE RELEASE, Outsourcing Award 08/02/2017 Santa Ana, CA (August 2, 2017) — Ansafone, a full service provider of inbound, outbound and e-bound outsourced contact center services across the United States, proudly announced today that the company has received the 2017 Elite Contact Center Outsourcing Award organised by TMC, a global,...
PRESS RELEASE FOR IMMEDIATE RELEASE, Award 8/02/2017 ANSAFONE WINS Award AT LAS VEGAS Santa Ana, CA (August 2, 2017) – Ansafone, a U.S. based outsourced Contact Center took the gala night of CCW Excellence Awards by storm earlier last month by winning the Best in Class Contact Center (over 200 seats) Runner-up. The prestigious ceremony...
Silver medal award for customer service in 2016
Santa Ana, California, April 19, 2016— Ansafone Call Center has been named a winner of a Silver MVP Quality Award from TMC‘s CUSTOMER magazine. “We are honored to be recognized with this prestigious award for the third year in a row,” said Randy Harmat, CEO, Ansafone Contact Centers. “For the past 46 years, Ansafone has continued to...
December 3, 2013 1:21 pm News, Press Release Call Center, cic, Contact Center, Implement, interactive intelligence, Software Suite, Irvine, Los Angeles, Orange County, Santa Ana, Southern California Source:  Business Wire Press Release Outsourced contact center reports improved customer service, increased agent productivity, and reduced costs as a result of software suite deployment INDIANAPOLIS & SANTA ANA, Calif.–(BUSINESS WIRE)–Ansafone Contact Centers, which provides outsourced contact center services...

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