Blog & Articles

Key Call Center Services for the Healthcare Industry
Call centers are a reliable resource that can provide a helping hand and listening ear to help manage the challenges faced by organizations in the healthcare industry. The need for patient care and medical services is something that is always going to be in high demand. Care centers, hospitals, and other health-related offices open their...
Utilizing Live Chat As a Construction Company 
In today’s modern world, many people prefer to do most of their research online. This includes researching companies for potential sales and business transactions. A common feature among many websites is live chat. Live chat allows website visitors and contact center agents to chat in real-time with potential customers and website visitors.  Live chat is...
Two women talking over a table building a strategie
In times of need such as a natural disaster or medical emergency, we all need someone to listen and be there for us. At Ansafone Call Centers, our agents are paired with the task of communicating with a wide variety of people with various personalities and unique needs. It is imperative that our agents are...
Customer Journey Mapping
A customer journey map is a visual or graphical representation of the way the customer interacts with the website or the business. The illustration details the emotional and physical steps that the customer goes through when he or she engages with the company to fulfill a particular goal. The aim of the map is to...
How To Compete On Customer Service
It’s been several years since Gartner reported that 89 percent of organizations planned to compete on customer experience. Since then, the importance of this has proven itself many times over. Studies show that customer experience impacts the bottom line. Including one  by Temkin Group that shows a positive correlation between good customer interactions and future purchase...
Call center agents ready to take calls
As more businesses discover the varied benefits of business process outsourcing to strengthen their customer engagement strategies, it is becoming increasingly important to select the right provider to help you become more competitive in the marketplace. Consider these four qualities when researching potential call center partners so that you can make an informed decision that...
people in an office environment being happy to work
How Outsourcing Companies Can Significantly Reduce Your Company’s Stress Outsourcing Companies provide a host of benefits, including alleviating many of the financial and logistical concerns of running an efficient, effective customer relationship program. Here are four ways that business process outsourcing solutions can significantly reduce your company’s stress: Boost Your Staff Support Even with exceptional time...
Customer experience should guide all that a contact center does   Customer experience (CX) is more than a slogan or hot buzzword for customer service excellence. Instead, it’s a mindset, guiding everything a contact center does. What is customer experience (CX)? Customer experience is the cumulative result of all interactions between a customer and a...
Man listing intently to a customer
Customer experience should guide all that a contact center does Customer experience (CX) is more than a slogan or hot buzzword for customer service excellence. Instead, it’s a mindset, guiding everything a contact center does. What is customer experience (CX)? Simply put it’s the cumulative result of all interactions between a customer and a company....
Call Centers in the US   The main priority for any business is its customers, and what better way to maximize your customer service than to outsource your communication needs? Admittedly, hiring a call center can be daunting because it can mean your customers are being handled by someone halfway around the world. However, call...

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