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Customer Journey Mapping
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Customer Journey Mapping

A customer journey map is a visual or graphical representation of the way the customer interacts with the website or the business. The illustration details the emotional and physical steps that the customer goes through when he or she engages with the company to fulfill a particular goal. The aim of the map is to

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Ho To Compete On Customer Service
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How to Compete on Customer Experience

It’s been several years since Gartner reported that 89 percent of organizations planned to compete on customer experience. Since then, the importance of customer experience has proven itself many times over. Studies show that customer experience impacts the bottom line. Including one  by Temkin Group that shows a positive correlation between good customer experience and future purchase intention.

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outsourcing companies
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How Outsourcing Companies Can Reduce Your Company’s Stress

How Outsourcing Companies Can Significantly Reduce Your Company’s Stress Outsourcing Companies provide a host of benefits, including alleviating many of the financial and logistical concerns of running an efficient, effective customer relationship program. Here are four ways that business process outsourcing solutions can significantly reduce your company’s stress: Boost Your Staff Support Even with exceptional time

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customer service

4 Strategies for Achieving First Call Resolution

Since first call resolution (FCR) helps companies measure customer satisfaction, it is an essential element in nurturing lifelong relationships with buyers. Customers understand that mistakes happen, so they are able to forgive when a problem is fixed swiftly and adequately. In fact, companies have a unique opportunity to gain a deeper buy-in from customers during

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Does Your Contact Center Provide an Exceptional Customer Experience?

Customer experience should guide all that a contact center does   Customer experience (CX) is more than a slogan or hot buzzword for customer service excellence. Instead, it’s a mindset, guiding everything a contact center does. What is customer experience (CX)? Customer experience is the cumulative result of all interactions between a customer and a

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insurance claims outsourcing
BPO

FNOL Improves by using Effective Communication

One important service that all insurance companies must provide, is an effective way of placing a claim in case of a loss or an accident. Although many insurance companies excel at managing their risk and ensuring that they can offer the best rates to their customers, they fail to create a systematic method for receiving

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Why Call Center Jobs Are Coming Back to the U.S.

The main priority for any business is its customers, and what better way to maximize your customer service than to outsource your communication needs? Admittedly, hiring a call center can be daunting because it can mean your customers are being handled by someone halfway around the world. However, call center jobs are coming back to

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Call Outsourcing and Beyond: the Smart Business Choice

Gone are the days of pushing a button and forwarding calls to an answering service where an operator sits and takes messages all night. Today, call outsourcing is truly a way of offering your customers your services around the clock without having to add extra employees to your payroll.

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Industry Awards and Affiliations

Ready to start your next outsourcing project?

Ansafone’s expertise in the contact center industry can help you identify the multichannel customer engagement strategies that will boost client satisfaction and retention rates. Contact us at (800) 510-0514 for an in-depth consultation on how to strengthen your customer communication plan with a multichannel strategy.

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