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customer service

Why does Brand Perception Matter?

Brand perception is crucial to the success of a business because it sets the tone for future progress. In today’s dynamic world, consumers share their experiences with peers and friends. These experiences are reflected across social media channels and the whole world via the internet. As a result, a single bad experience can often destroy

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We Combine a Human Touch With Modern Technology
omni-channel

We Combine a Human Touch With Modern Technology

If you are looking for customer service solutions on which you can depend, you have come to the right place. Our team uses an omnichannel approach to customer service so that your customers can connect with you on a platform with which they are comfortable. Our friendly and caring team uses the latest technology to

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8 IVR Strategies that Keep Customers Happy
customer service

8 IVR Strategies that Keep Customers Happy

When customers call your company, how they are greeted and how long it takes to get answers determines how satisfied they feel when the transaction ends. Customers who are able to quickly complete a transaction or resolve a problem hang up knowing that their time and patronage are of value to you. In contrast, a

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First Notice Of Loss Should Be Customer Focused
FNOL

First Notice Of Loss Should Be Customer Focused

The insurance industry has made great strides in keeping pace with the rapidly changing marketplace. The trends transforming the industry today include customer centricity and emotional relationships. Quickly evolving customer service expectations and the use of data and analytics to capture holistic customer views is informing the push toward customer centricity. Additionally, the centricity strategy

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Ten Ways to Engage Employees and Reduce Call Center Agent Attrition
outsource call center

Ten Ways to Engage Employees and Reduce Call Center Agent Attrition

A busy call center can be a high-pressure work environment for employees. Unfortunately, this issue along with others can lead to a high level of call agent attrition. It can be difficult and costly for a company to continually hire and train employees who don’t remain at the company for more than a few months.

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How to Conquer These 5 Retail Contact Center Challenges
Ansafone

How to Conquer These 5 Retail Contact Center Challenges

The point of signing a contract with an outsourced retail contact center includes providing quality customer service in a secure and profitable way. Your company saves money by not hiring more employees to answer phone calls and expects that customers will still get the service they need to continue buying your products. These expectations are

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what is customer churn rate and how do you avoid it
Ansafone

What Is Customer Churn Rate, and How Do You Avoid It?

Businesses are obsessed with numbers like customer churn rate. They have to be. Performance numbers directly reflect the state of any particular business. Important numbers about material costs, inventory, logistics and production rates are all used to measure current company conditions. Hidden in among all the numbers, graphs, and charts is the most significant number

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How Millennials Are Changing Customer Service
omni-channel

How Millennials Are Changing Customer Service

Millennials make up more than 20% of the US population, but they are one-half of the workforce. As younger millennials graduate and join the workforce, they will comprise more than 75% of the labor force by 2025. Any group that comprises 75% of the workforce also holds the majority of spending power. This makes them

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Customer Journey Mapping
Uncategorized

Customer Journey Mapping

A customer journey map is a visual or graphical representation of the way the customer interacts with the website or the business. The illustration details the emotional and physical steps that the customer goes through when he or she engages with the company to fulfill a particular goal. The aim of the map is to

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Ho To Compete On Customer Service
Uncategorized

How to Compete on Customer Experience

It’s been several years since Gartner reported that 89 percent of organizations planned to compete on customer experience. Since then, the importance of customer experience has proven itself many times over. Studies show that customer experience impacts the bottom line. Including one  by Temkin Group that shows a positive correlation between good customer experience and future purchase intention.

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Ready to start your next outsourcing project?

Ansafone’s expertise in the contact center industry can help you identify the multichannel customer engagement strategies that will boost client satisfaction and retention rates. Contact us at (800) 510-0514 for an in-depth consultation on how to strengthen your customer communication plan with a multichannel strategy.

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