Healthcare and Home Environment Products

Ansafone helps healthcare industry leader encourage current and future customers to continue to order high-quality products directly from them.

Problem

When a world leader in high-quality healthcare and home environment products aimed to improve its online ordering systems, a web-based application for placing orders was needed to sell more than 15 central products and even more sub-products varying in model and unit type. The application would need stability to handle large orders while it communicated seamlessly with all other order fulfillment systems.

Search for a Solution

The innovative consumer product provider required a web-based solution that allowed agents to order products integrated with a payment gateway to process orders of various sizes and needs. The client also needed to house scripts, FAQ knowledge, and disposition pages for toggling during a transaction to support the sale.

Solution

  • Ansafone immediately developed and tested a web-based application for placing orders through self-guided steps that housed scripts, FAQ, and disposition pages.
  • Ansafone enabled customers to add, remove, and change products. Full integration with payment gateways was made to ensure the security and completeness of all transactions.
  • Ansafone instituted complex and custom reporting to describe handling time and more while creating a process to support order tracking requests and database searches.

Results & Benefits

  • Ansafone facilitated all future sales for the client with a seamless application that maximized existing product descriptions, images, and assets.
  • Ansafone built a future-proof order platform for the product while updating product information, photos, and spec for increased sales and upsells.
  • Ansafone used web scripting to support internal teams taking the required details to perform database searches instantly for tracking requests.
  • Ansafone helped the industry leader encourage current and future customers to continue to order high-quality products directly from them.

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."
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