Healthcare and Home Environment Products

March 3, 2020
Share This Post


When a world leader in high-quality healthcare and home environment products aimed to improve its online ordering systems, a web-based application for placing orders was needed to sell more than 15 central products and even more sub-products varying in model and unit type. The application would need stability to handle large orders while it communicated seamlessly with all other order fulfillment systems.

Search for a Solution

The innovative consumer product provider required a web-based solution that allowed agents to order products integrated with a payment gateway to process orders of various sizes and needs. The client also needed to house scripts, FAQ knowledge, and disposition pages for toggling during a transaction to support the sale.


  • Ansafone immediately developed and tested a web-based application for placing orders through self-guided steps that housed scripts, FAQ, and disposition pages.
  • Ansafone enabled customers to add, remove, and change products. Full integration with payment gateways was made to ensure the security and completeness of all transactions.
  • Ansafone instituted complex and custom reporting to describe handling time and more while creating a process to support order tracking requests and database searches.

Results & Benefits

  • Ansafone facilitated all future sales for the client with a seamless application that maximized existing product descriptions, images, and assets.
  • Ansafone built a future-proof order platform for the product while updating product information, photos, and spec for increased sales and upsells.
  • Ansafone used web scripting to support internal teams taking the required details to perform database searches instantly for tracking requests.
  • Ansafone helped the industry leader encourage current and future customers to continue to order high-quality products directly from them.

More To Explore

Partner with Ansafone!

Learn more about our full array of CONTACT CENTER SERVICES to match your business needs.

Ansafone can increase your call center performance and efficiency, lower operational costs, and create new sales opportunities for your business. We are ready to support your VIP customer support outsourcing and be an extension of your brand!
Competitive advantage by increasing consumer awareness of your brand.
Improving your VIP customer service engagement levels and
Extending the reach and effectiveness of your customer outreach programs

Fill Out for Free Quote!

Download Case Study PDF

Subscribe to receive more blog articles