4 Best Practices For a Contact Center In Retail Industry
Whether your retail enterprise relies on outsourced support to assist customers with hassle-free refunds, provide quick answers about shipping status or reassure concerned callers about a product recall, following these four best practices in contact centers for the retail industry will ensure that you have satisfied customers: A central focus on customer experience Consumer buying […]
Acquire These Top 7 Customer Service Skills
Being in customer service is an art of balancing multiple skillsets all at once. A great customer service department starts with highly-skilled customer service agents. When a person is working in customer service, a variety of skills are required to respond correctly and handle difficult issues with grace and excellent people skills. While having a […]
PCI Compliance For Retail Call Centers
Cyber thieves are siphoning billions of dollars each year from businesses and consumers. The retail industry must remain vigilant in protecting customers’ private information. Any company that processes credit card information by phone, fax or online must comply with the Payment Card Industry Data Security Standards (PCI-DSS). The stakes are even higher for retail call centers. In particular, those that accept, handle or store credit and debit card data for ongoing purchases or recurring billing.
